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“Having been a member since 1997, it's with a clear conscious I can say that absolutely any problem I've come up against, it's fixed with one phone call. Fraud protection and resolution is fast and easy. Financing both my vehicles was also effortless. Excellent staff, always polite and patient. Thank you!”
“I want to thank Five County for their courage and leadership to make the decision to accept medical marijuana businesses into their membership. They are 1 of 2 credit unions in Maine to do this. They also have great customer service and staff at the Waterville location, are open till 8PM weekdays and also have hours on Saturdays.”
“How awesome is it that a credit union is open WAY past 5 PM during the week and past noon on Saturdays even! TIL 8 PM!?!?! Unheard of! Thank you for making your hours convenient for us working folk! :) Your staff is very friendly and helpful too!”
“Feeling a tiny bit gloomy and blah this morning after a sub-par night of sleep, I went through the drive-thru to make a deposit. Brigham's bright and cheery voice greeted me through the intercom with a happy, "good morning" and instantly lifted my spirits. That type of cheerfulness is always infectious and appreciated.”
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“Edit: after a not so great customer service experience this morning I left a 2 star review. I was disappointed that the small town atmosphere of Atlantic has been making lots of changes and with my husband and I no longer in state I called to get information on the new website, app and contact information. The woman I spoke with wasn’t rude but just seemed to be reading a script and had no detailed information on my questions. I politely said thank you, have a nice day, hung up, left the review and moved on with my day.This afternoon I received a call from a manager at the Topsham branch concerning my review just to see why I would leave a 2 star review as a 10+ year member. I explained the few questions I had this morning and she was amazing about a detailed explanation of all the changes. With us no longer living in Maine that is all we wanted was piece of mind that the credit union who’s values we appreciate are not changing along with all the updates. Thank you for reaching out and clarifying Amanda.”