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March 2024 by Michelle YORK
Bear Brook Kennel is convenientThey are conveniently located and had an opening shirt notice.
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November 2023 by Johnny F.
Always takes care of our Sphinx when we travel but recently we have noticed a change in staff and the level of professionalism. The kennel seems to be run by teens with little experience and not much knowledge of pet care. We always used to tune into the pet cams when we were traveling to see our baby and verify that cleaning and care were actually taking place. When we picked up our baby at 2pm there was dried food in her bowl and the kennel looked like it was not cleaned. It has been two years since the pet cams have been working and It gives me an uneasy feeling that this is intentional. We are actively looking for a new kennel and highly doubt we will use this kennel again.
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July 2023 by Lisa Fitzgerald
We’ve used Bear Brook for our cats over the years without problems. However, we left our diabetic cat there for four days with extra prefilled insulin needles and came home with more than we should have. His bed was placed in a plastic bag that said it had called in urine in the litter box. Mind you, they found it in the laundry area. It was soaking wet and full of cat prints. After getting him home I found that his paws were full of imbedded clay litter, so much so that I had to use scissors to get it out. Cameras have been broken for a long time, not a big deal. He’s been crying since he came home and hiding. I’m hoping he’s not having a diabetic issue. So sad. Lovely facility and it seems like there are more than enough employees.
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July 2023 by Christina Eaton
I absolutely love it here! My dog is always super excited to go which is a good sign. They bathe him before he comes home and I love not worrying about him when we go on trips. Definitely highly recommend but they do fill fast so put in your reservations as soon as you know about them.
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July 2023 by Jackie Farrell
Great place . Capable caretakers.I left my bird ( canary) with them for a week.16.00 per day.
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July 2023 by Soy H.
I left my bunny here for 9 days. Bunnies are very sensitive and can get sick and die quickly if stressed. He came back healthy with no issues. They worked with me to find the optimal location for him in the kennel where he wouldn't have to see dogs and cats. They spent time with him every day and sent me frequent pictures and updates. Bunny diets are not easy but they followed my hay, pellet, treat, and salad feeding instructions so he didn't have any GI disturbances. Everyone I met was so kind, from the staff to the manager to the owner. They all really obviously care about animals and seem to like their jobs. I don't like to leave my bunny behind and avoid it if possible. But sometimes it's unavoidable and I'll be way less worried doing so in the future, knowing that this kennel is nearby.
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June 2023 by Kayleigh Merrill
This was the first time my dogs have been away from home and we were impressed with the quality of care they received here! All of the staff was so kind and gentle with our boys. We loved the one on one daily walks and photo updates.
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May 2023 by Kayleigh Bridges
This was the first time my dogs have been away from home and we were impressed with the quality of care they received here! All of the staff was so kind and gentle with our boys. We loved the one on one daily walks and photo updates.
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April 2023 by Kille Branson
I took my puppy here for basic obedience with Giovanna. She is incredibly patient and helpful, full of individualized tips and tricks for each puppy to help them learn in a way that works for each dog. Looking forward to attending intermediate obedience!
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February 2023 by Emma Gibson
We used to love bringing our dog here, but recently have been disappointed with the care she is receiving. We have paid extra to have her in a larger kennel with camera access to check in on her while away, but the camera has been broken for probably a year at this point. The last few times she has been picked up, her bed has been bagged and we were told she had peed on it, an issue we have never had at home. After her most recent stay, we were told she ripped and shredded her bed, another behavior she has never exhibited ever at home. These out of character behaviors lead us to believe that she may not be getting the attention or playtime that she needs as a high energy Labrador. Last year she contracted kennel cough shortly after a stay, and this past stay she came home with a red eye that is very teary and goopy. Unfortunately, we will be seeking alternative care for our dog for future trips.
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November 2022 by Joyce Demers
Our dog came home healthy, happy and clean! The young staff is so pleasant and nice to deal with. They keep it clean and happy. I will definitely use them again if needed.
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August 2022 by Jessica Vance
Our dog Barrett is always well cared for. The staff seem to really care about him and they are always friendly and helpful.
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June 2022 by Eryke DuCayne
I can't give a full rating because I have called multiple times and never recieved a callback. They could be great but unfortunately after leaving 3 messages I stopped trying.
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June 2022 by Steve Ropiak
They did a great job boarding my kitty. First time for her and she seemed to like it.
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May 2022 by Martha Trexler
I received my dogs bedding and it smell of urine. Also, her underbelly was inflamed and brownish purple from licking. I should have been notified about her condition, but discovered it in my own. All they had to do was look her all over and let me know. But, they did not. Will not be using there services again.
