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January 2024 by Pamala Pellon-Irwin
They are always fair, friendly, and kind. Appreciate the excellence with every visit...every location Bangor/Brewer area.
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October 2023 by Becca Sultany
I went in for a basic oil change and tire rotation in September 2023. I was there for almost 2 hours, a very long time for this service. When I got into my car, I noticed I did not get a new milage sticker - no big deal. But they also did not reset my vehicle's dash. A week later, my oil was very low, and I had to add more myself. This past weekend, I went on a trip with my vehicle (first time driving over 10 miles or so since my appointment) and noticed a rumbling noise on the highway. I brought it into a different shop and they told me my front tire was VERY loose to the point it was unsafe to be driving.I am disappointed in Sullivan Tire and Auto Service in Brewer. I would not recommend them to my friends and family. I have family experience in the auto industry, and this should not happen on a basic oil change and tire rotation.
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August 2023 by Auditing Maine
Trevor and Frank’s are amazing! Everybody should get the car fixed here! Frank’s customer service is top notch, and Trevor’s mechanic skills are amazing and probably the best in the area! Everyone should come here!
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August 2023 by Jewel Marie
Heading out of town on an emergency and Frank who I never met before today made sure my oil was changed and my car was inspected.Thank you so much for your help!
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June 2023 by Mark Sanborn
Brought my car in late on Friday for appt early Sat morning they called at 9:30 to let me know what they found and to get the ok to fix it. They called me again at 11:30 to say my car was ready. Staff was very personable and explained everything. Prices are reasonable as well.which helped. Highly recommend.
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May 2023 by Amy Lyons
This business does not stand behind their work. Bought 4 brand new tires (almost $800) and after driving 40 miles the side wall blew out. Was told it was impact damage, which we did not hit anything, and had to pay $44 to have it replaced. Then when I went to pick up the tire they did not even load it into my truck for me. Do not recommend this business.
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February 2023 by Dustin Davis (Dusty)
Great customer service, employees are friendly, and knowledgeable, also explained the issues with my vehicle to me clearly, will certainly be back in the future!
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January 2023 by G Sarnacki
Very helpful and professional store. Always willing to help you "figure out" your vehicle needs.
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December 2022 by Deborah Harbaugh
My husband had a flat in front of their shop late at night. We called in the morning & they fixed it that day. We have so much gratitude for their willingness to fit us in. They did a great job with the tires. They were great at communicating.
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November 2022 by Emily VCOM
Once again, superior customer service. I have had only exceptional treatment, every single time. There was a snag in scheduling, I offered flexibility. They preferred to take the inconvenience on themselves and said as much. Thanks guys!
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November 2022 by Mitchell Sowa Jr.
Great place for tires and service, Nice people that will work with you and get things done!
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October 2022 by Richard Bingaman
not professional thus far. waited a week to get an appointment to have a evaluation of the differential unit and they did nothing ecsept make a guess ,take no relavant pictures make more guesses.then have someone call at the end of the day claiming it needs things they can't find, although I know are at both local parts stores.then he asks if i want a pan off evaluation as though thats not mandatory,the whole time sounding as though he's 'stoned' and makes it sound as though it's already a lost cause,though theirs nothing in the differential that can't be fixed or replaced with part's that are in wholesale and retail for around 280.00 and under for complete kits. not cool man.
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October 2022 by David Powell
Very helpful! Arrived shortly before closing with a flat. They had no issues tackling the problem and making sure I would be safe. Definitely recommend.
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September 2022 by Jacqueline Kassis
Had to make a quick stop for an oil change while on a road trip they helped us out no problem! They guys who work there are kind and helpful all we wanted was an oil change and that what we got
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September 2022 by Al Jenkins
An error was made during an inspection which resulted in an appointment for corrective work. Upon starting the work, it was found that there was actually no problem and after reassembly, I was given a receipt for $0.00 (it could have been hundreds)! Thanks guys, I'll be back!!
