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August 2025 by Melinda Ramirez
Staff and management are amazing love them so much.
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July 2025 by May White
Absolutely great service from the moment I walked through the doors! Austin was very helpful & answered any questions I had. Would highly recommend this location over any others in the area!
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May 2025 by Nataly Battis
The guy we dealt with didn’t even know what he was doing and he was supposed to be changing mothers password and ended up changing mine when he should have never even typed my iCloud info in. Btw he’s the one who sounds GAY! Train your people correctly before sending them out on the floor! Also she can’t even call out with her phone now because he didn’t know what he was doing
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April 2025 by James Spencer
I just wanted to share quickly, my family and I had a quick visit over to US Cellular in Brewer and was fortunate to work with Austin. He is very knowledgeable, friendly and a helpful associate. He set us up with some great new phones and a new phone plan. Thank you Austin!
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March 2025 by Kristen McLaughlin
Extremely helpful customer service! Went into the store in a rush to try and get my phone working again, which I had already tried multiple times at my local location and over the phone etc. And was out of this store with my phone working within minutes! I would totally go back to this store instead of my local one! I believe the workers name was Alex and he was super helpful!!
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December 2024 by W Arc
Austin was so amazing! Very knowledgeable, professional and friendly. He took his time explaining everything and making sure our phones were completely set up before we left.
Austin has great customer service skills and is so pleasant to deal with. Definitely the type of person one wants to work with and a real asset to US cellular..
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October 2024 by Cindy Skidgell
Some of the customers service people are okay but most are very ignorant the wait line is terrible just to go pay your bill only you wait at least an hour but yet people are sitting in the back not offering to help over all dis satisfied may change companies
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September 2024 by Number Five
Went in yesterday wanting the new I phone 16 pro max, calling myself lucky seems like an understatement for me walking in and being greeted by Rob. Rob was quick to help and get answers for my upgrade, I was in and out in less than 30 mins. We need a man like Rob in office and this country may still have a chance! Thanks again Rob!
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September 2024 by Larry Willis
My phone completely locked up over the weekend. I went in to the Brewer store and Andi was able to reset the phone AND save almost everything in it
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August 2024 by kati grass
My husband, myself, and our kiddos all went into this location to get my husband a new phone. We were assisted by Austin and we felt it necessary to stop in to leave a review because he was absolutely amazing. He was helpful, informative, funny, and was great with our kids to help keep them entertained while we were there. We honestly had many laughs while we were there while still having a full understanding of the change in our plan and smooth set up of the new phone. The only thing that could have made the trip better was an otter box travel mug (inside joke with Austin)! We will be coming to this location from now on and hope to work with Austin as well.
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April 2024 by Eric Sinclair
Great service, very happy!
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April 2024 by Megan Anderson
Rob Hutchins is the best! We travel over an hour away just to come to this store for top notch service! I have gone to this location for every phone upgrade and for help with our phones. They go above and beyond! Thank you!
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March 2024 by Joey Terreri
They say hi when u arriveI just needed to pickup a cell card for internetWas told a sales man had to help ( not that I am buying anything ) just pickup what online rep ordered for me. I’ve been waiting now 45 minutesThey need to appreciate and value customers time moreThis wait time is just wrong.
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October 2023 by Mark N
NOT happy. Mon 9/4/23 I called to change my decade old plan from $45 plan to a more affordable $25 plan that better meets my needs. Andi assured my it would be no problem but that it would involve cancelled service briefly. I said ok. Unfortunately through some system glitch my phone has been suspended for 5 FULL days with NO resolution in sight! Andi apologized & credited my account the full monthly fee, but nothing else happened. I called the Nat'l customer. Service # EVERY day this week without success though promises were extended each time for a fix with 24 hours. Those reps offered useless platitudes. Today, 9/9/23 I actually drove to the Brewer office and spoke with Ryan Kelley who listened and tried to help. He even unsuccessfully attempted a couple of untried fixed on his end. Thank you Ryan. He also demanded to be included in the tech email to escalate a resolution to my service issue. And he followed through as promised with an email update to me this evening (no success). He promised to continue monitoring it for me. As a disabled senior without a landline my cell phone IS my LIFELINE. 5 days without phone access along with the considerable efforts on my part to obtain use of a phone to make needed calls is beyond frustrating! This situation remains UNACCEPTABLE! Monday I will contact the State Attorney General IF I still have no phone service after a full week.
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August 2023 by Jimmy Wain
Staff are extremely slow.
