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May 2023 by Madeline M.
ATM WORKS 50% Of time. 5 people on the counter and 3 on the phone, 1 on the window and one helps person. Very disappointing after years of 5 star service in SoPo & Falmouth.
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April 2023 by E
We've been doing business here for 16 years, lucky us. We moved here from abroad and needed lots of local advice and help on building a new house. The folks at Bath Savings made things smooth and easy, with a bridge loan then a mortgage with builder's insurance. I've brought two non-profits here for endowment management and banking services with great results. Day to day banking is a pleasure with such friendly service. No way we'll leave this business!
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March 2023 by Greg LeGore
Friendly, helpful Maine savings institution- definitely better to support our local businesses when possible. And they give better, more personalized service too
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January 2023 by G J
If I could give zero stars I would, do NOT get an account with this institution.I had a horrible injury and was out of work waiting on a settlement and struggling financially. I bounced one check by accident and quickly paid it back along with their fee which I accept.They said I couldn't have an account until 6 months of good account activity. It had been 6 months and for almost no reason then I assume some type of discrimination they flat out refused to give me checking account and debit card.Don't bank with them, they don't know what they are doing and have horrible horrible customer service.
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January 2023 by George LaRose
If I could give zero stars I would, do NOT get an account with this institution.I had a horrible injury and was out of work waiting on a settlement and struggling financially. I bounced one check by accident and quickly paid it back along with their fee which I accept.They said I couldn't have an account until 6 months of good account activity. It had been 6 months and for almost no reason then I assume some type of discrimination they flat out refused to give me checking account and debit card.Don't bank with them, they don't know what they are doing and have horrible horrible customer service.
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December 2021 by Justin Maine
We have both Business and personal accounts here. Friendly staff, ATM, central location. CPA has never had issues with them, and our business account isn’t an issue to manage. Home improvement loan was not difficult and the interest rate is reasonable vs the debt. Easy to transfer money internally. App works fine and makes budgeting and tracking spending very easy. Closes a little early, bankers hours, but They do stay open an extra hour Friday and 9-12 Saturday. I was going to give 4 stars, but recent app improvements makes me think they deserve more.
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July 2021 by Pines Homeowner
We are a homeowners association. We decided to open two business accounts with Bath Savings. Careful with your expectations. If you keep your business ledger using Quickbooks, either desktop or online, don't consider Bath Savings. They have this security rolling login password using a token that is not compatible with Quickbooks. Quickbooks requires a static user name and a static password in order to link to the business accounts. There is no way to link Quickbooks to the Bath Savings account(s) without jumping through hoops and having Bath Savings set up a "special" read-only account that is absolutely worthless except to Quickbooks. If you need a business account and use Quickbooks, go somewhere else. This is an awful service from Bath Savings.
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May 2021 by Paul Swain
absolute trash online help if you can even call it help. got online to ask for a PDF copy of my account statements and Hillary decided that she didn't have to help me with my bank statements even though I'm a member at bath savings institute and have been since I was 16 years old. this bank has gone from great and extra helpful to complete trash over the course of 5 years.
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July 2018 by Andrew Woodring
Really nice local bank. Offers all the banking services you need and does it with a personal approach. Associates are helpful and friendly and seem interested in knowing their customers. Rarely is there much of a wait to see a teller. Plenty of parking if you need to go in and also offers a drive through.
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February 2011 by Alex A.
GREAT local bank, with terrific service. We transferred all our personal and business accounts to BSI, after some miserable experiences with one of the "big" banks in the area. Friendly, personable staff that know us by name, and act proactively on our behalf. We had a fraud attempt on a business debit card, and were alerted within hours the same day. BSI's diligence saved us time and money, and they continue to do so on a daily basis. 'Nuff said. TIP: "Like" them on Facebook, and you could win $50 in their Neighbor to Neighbor promotion.
