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“Had a great experience at the Brunswick Branch on Tuesday. I always have more than one transaction to do in multiple accounts and let's be honest it can get confusing sometimes! But Reece Bartolini handled it like a champ. He was attentive to my transaction while being friendly and kind. Thanks Reece!!”
“Edit: after a not so great customer service experience this morning I left a 2 star review. I was disappointed that the small town atmosphere of Atlantic has been making lots of changes and with my husband and I no longer in state I called to get information on the new website, app and contact information. The woman I spoke with wasn’t rude but just seemed to be reading a script and had no detailed information on my questions. I politely said thank you, have a nice day, hung up, left the review and moved on with my day.This afternoon I received a call from a manager at the Topsham branch concerning my review just to see why I would leave a 2 star review as a 10+ year member. I explained the few questions I had this morning and she was amazing about a detailed explanation of all the changes. With us no longer living in Maine that is all we wanted was piece of mind that the credit union who’s values we appreciate are not changing along with all the updates. Thank you for reaching out and clarifying Amanda.”
“I’d give Makensie in Video banking 10 stars today if I could. I called with a query about linking my business accounts to my new budgeting app and she patiently figured out where the glitch was. She walked me through the steps and gave top notch customer support. I’m so grateful to have Atlantic as my credit union!!”
“How awesome is it that a credit union is open WAY past 5 PM during the week and past noon on Saturdays even! TIL 8 PM!?!?! Unheard of! Thank you for making your hours convenient for us working folk! :) Your staff is very friendly and helpful too!”
“Absolute love working with this credit union. The fact that most of the branches keep later hours, than typical institutes, is a life saver for someone like me who typically works during regular business hours. No atm fees and the tellers are always willing to help me out and answer questions I may have. I feel like I should insert cheesy commercial reference here. My name is Roxanne, and I love my credit union.”
“Couldn’t ask for better service . Rick is your best bet for professionalism, very knowledgeable , friendly , takes “time” to explain any and all questions .No need to go elsewhere.Thank you”
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“I want to thank Five County for their courage and leadership to make the decision to accept medical marijuana businesses into their membership. They are 1 of 2 credit unions in Maine to do this. They also have great customer service and staff at the Waterville location, are open till 8PM weekdays and also have hours on Saturdays.”