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February 2024 by James Stanton
Constantly waiting in line, atm is broken often, they are never open when you need them to be. Steer clear of this bank!
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November 2023 by Margaret Linder
Amazing staff! They were professional/knowledgeable and understanding helping me through a difficult and confusing situation! Definitely recommend this branch over any other!
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July 2023 by Ryan S
Poor customer service. Especially at this branch in Brunswick. I was told by an employee that I could not do certain transactions because her manager was on pto vacation. The “supervisor” Donna blamed this miscommunication on “new employees” (60+ year old woman cant take responsibility for her actions) My bills don’t revolve around your branch employees personal lives. Have filed formal complaint. Do yourself a favor and use any other bank in Brunswick.
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July 2023 by Pamela Marshall
It makes me a leave a star, otherwise they would receive 0stars
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May 2021 by Alicia Combs
I've been using KeyBank & the KeyBank app for about 4-5 years, I've always had great service here at the Brunswick location. They helped me get my first credit card & the app is easy to use.
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August 2020 by Moriah Baribeau
Incredibly unnecessarily long wait times
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June 2020 by Frank Petrulli
Closest I can get to a credit union's way of doing business. They loaned me money when I was in a dire situation when my c.u. refused, at a fair interest rate.
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October 2019 by James Iezzi
KeyBank free checking they allow your account overdrawn not cool
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November 2018 by Ted L
$7.50 charge to cash a certified check from this institution is absurd. Teller was rude when I told her I had no interest in opening an account at a bank that soaks it's customers with these types of fees! Brunswick is lucky to have plenty of other banks who value customers.
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February 2017 by Bob Bigelow
$7.50 to cash a check from a client , check was written on Key Bank account. Because I had no account there I was charged a fee of $7.50. I will no longer accept checks written on Key Bank accounts . I wonder if Key costumers are aware of this outrageous practice!
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June 2015 by Southie G.
Terrible Mortgage Service- Completely screwed up a closing, leaving buyers and sellers to scramble to extend moving truck rentals, find overnight lodging, delay paid laborers. Subsequent home closings that were pending on this closing all had to be postponed as well. Bad Bad Bad-