-
June 2024 by James Hall
No wait. No problems.
-
June 2024 by Marc Frazel
My trailer was mossing got a dirty trailer to go.
Person there was very good.
Need more help though
Got me a dirty trailer .
But did not get held up because mine was missing.
100% compared to augusta.
I also recommend Gardener Uhaul.
-
May 2024 by Matt
Set up an appointment to access storage a week in advance. They never followed through and then didn’t have anyone on staff to assist.
-
May 2024 by James McGinnis
easy check in and drop off.
-
May 2024 by joanne rodney
The wait to check in was over a half hour. I had to walk over to the next parking lot to get the uhaul. Not easy for someone with back and ankle issues.
Also the chart for the gas fill is way off. It read 10 gallons would bring me to a quarter of a tank that was nearly on empty. Put in 10 gallons and have almost a half a tank of gas. So I got the uhaul with just under 1/4 tank of gas and returned it with just under a half a tank. I mentioned this when I took it back, but I guess you get no credit back. Which I think is horrible.
-
May 2024 by Rachel Skelton
Convenient, great customer service, clean vehicle, knowledgeable friendly staff!
-
May 2024 by dede wilder
I bought gas before returning my can. I followed the direction in the contract for how much to buy. It said 1.5 gallons so that’s what I bought. The return agent said I was ‘one tick’ under and charged me $7.50.
What a rip off I am furious and will never deal w UHaul again.
-
April 2024 by paige loefflef
All uhauls are apparently have problems with people siphoning gas. We spent so much money on gas to find out there was a hole in the gas tank that was leaking our entire cross country trip. We finally got a replacement, which was a hassle in itself, just to finally get all of our stuff loaded in the new truck and go fill the tank, wich poured all the gas out of the bottom because the hose was cut. And to make it even better they know its a problem and there is no reimbursement for ANY gas because e don’t have every single paper receipt:)
-
April 2024 by Bruce Bernier
The transaction was handled professionally and quickly. Good questions asked and options suggested!.
-
March 2024 by Theodore McKinley
The pickup truck got great mileage.
-
March 2024 by Zoe Tardy
Dealing with this U-Haul is always such a hassle. They might have more appointment openings and equipment than nearby u-hauls, but the employees are rude and dealing with anyone at the customer service counter takes ages. Constantly disappointed by this place.
-
January 2024 by Po
Easy to order online then pick up. The sales rep was very helpful.
-
October 2023 by Anton Syrbu
an hour of waiting in line, one person in a huge storage .
-
September 2023 by Ralph Gaglione
I rented a 6' x 12' Utility Trailer with a Ramp from the U-Haul in Brunswick on Cressy Road. Daniel couldn't have made it a more pleasant experience. His knowledge and expertise swiftly hooked up my truck with the trailer and I was on my way.The trailer was in excellent condition and was an asset to get the job done.Highly recommended U-Haul location. Say "hi" to Daniel for me.
-
September 2023 by keith gagnon
The absolute worst customer service experience I have ever had in my life. I tried to order a hitch to be installed on my SUV. In summer 2022 I had found the only local U Haul at the 47 Western Ave, Augusta, ME 04330 had my all the parts and made an appointment online with the call center. When I got to the location and handed my keys over I was told it would take all day. The 3 hour waiting time if you stay with your car is apparently not a reality. I did not drop my car off, I was waiting the 3 hours for it, and could not wait 8 plus hours for them to complete the work so I left. The young lady working there offered no apology or care in the world. To be honest didn't even say good bye or anything for that matter.Given that it was months later August of 2023 I figure lets try again, give U Haul a second chance as I understand things happen. Around August 11th 2023 I went to the 1 Cressey Rd, Brunswick location to order a hitch and parts for my SUV. I dealt with the manager of the location, older gentleman. On August 15th I receive an email form U Haul stating my appointment is for August 25th at 9am. When I arrived on the 25th I was told that they did not have the wiring parts and that the email I was sent was just a corporate generated email that automatically goes out and does not indicate if the location can actually do the work or has the parts.September 1st I call Cressey RD U Haul and am told by the manger (older gentleman name escapes me) that he would look for my wiring and call me right back. He did not and I gave them yet more time. September 8th I call back again and get the same manager and this time I am told ( with a little urgency in his voice) I will check my mail and call you back in and I quote "5 minutes". After waiting 1.5 hours I drove to Cressey Rd U Haul and find he is sitting in a chair alone with no customer. I asked about my wiring and at this point tells me he has nothing and the wiring had been back ordered, meaning not coming in. Apparently when parts are back ordered no one from corporate tells the stores and you wait till they arrive or you keep asking about it for them to figure it out.Once the manager realized this he explained he ordered parts to be delivered from TX overnight, this was early Friday September 8th afternoon TX time. So Monday or Tuesday September 11th or 12th they would arrive and he would get me in immediately for install. He also showed me his backroom full or hitches and parts that are being sent all over, to show me how busy he was I assume.As of today September 15th 2023 at 9:30am I have not received a call or email from anyone from U Haul. I did however call numerous times yesterday Sept 14th to inquire as to what is going on with my wiring that should have been there for days. My first call went to the national call center, I was told yeah the parts are not in. I then called Cressey Rd until I got an answer. First time a person picked up and put me on hold, 10 minutes later I hung up. The next time they answered at 1 Cressey Rd the person that answered said may I put you on hold to which I said, no last time you did the call was never picked up. To late they already put me on hold, 10 minutes and I hung up again. I know that to U Haul and Cressey Rd U Haul my time is worth nothing but to me it is.As to the employees I dealt with. The manager was not unpleasant but more robotic. You are a number and that is all. The person who answered the phone that left me on hold twice, shows there true colors and lack of customer service. They are either both a product of the U Haul environment or just lack any service skills in there general life as a whole.In summary, I tried twice to give U Haul my money. Twice they dropped the ball in such a horrendous way that it shows the customer service and true customer value to this company is dead and long forgotten. I will use a local company that will actually get the work done in a timely manner and appreciate me as a customer and actually have some customer service. Would had given 0 stars if I could.
