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November 2023 by Alek Grimes
100 dollar oil change... I dunno if they thought that I didn't know any better about what the prices of synthetic oil changes should be. But I do, and it should not be 100 dollars. They couldn't even be bothered to reset the oil change prompt on my dashboard so I do not even want to hear excuses about the overhead labor cost. I will just bring it to prompto oil next time and get it done in 10 minutes for half of the price. Now I know!
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November 2023 by Nickole Robinson
Mike was so quick to get our oil change completed. Nothing better than fast and friendly service! Big thank you to the Brunswick VIP team!
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October 2023 by Sara Graves
I wish I could give 1000++++ stars if I could. Being a young woman it's hard to trust certain people who try to "help" you by taking advantage of our little to no knowledge on "manly" things. I've always struggled to believe if I truly needed "that extra part" or "this certain package deal," that seems to have no extra purpose, but to just get my money. I can honestly say VIP on 51 Bath road made me feel beyond informed and secured that my car was going to get taken care of, along with answering every question I had and they gave it to me honestly. I also had the pleasure of talking with the boss who was so pleasant and so understanding and reassured me I was going to get taken care of under his watch. My car was done within a few hours, so i was able to get back on the road. I truly couldn't recommend VIP in brunswick Maine enough to anyone who needs and wants a mechanic who truly listens and understands and is respectful of your needs, wants, and desires for your auto needs. Thank you M!!!Services: Tires
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October 2023 by Danielle Bamford
Michael is very personable, friendly, and thorough. Service was amazing and gave great advice on what to do with our issue during tire swap!!!!
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October 2023 by Joshua Bamford
As always. Michael goes above and beyond to take care of his customers. I have followed him from one place to another because I know I will always be treated the best.
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August 2023 by Andrew Graham
My wife and I went in to get a slow leak on the right rear tire repaired. They couldn't identify the leak and removed the left side tires, front and rear, and replaced the supposedly leaking stems - though neither of them had required any air or registered low air pressure on the dash. This was done without consulting me or showing any evidence of a leak. Then they showed my wife the 'dirty' air filter, told her it should be replaced, and got her permission to do so but didn't speak to me (who would have recognized it as a common scam) though I was in the waiting room the entire time -she was outside because the waiting room smelled bad to her.The result? A bill for $180 and the tire that had gone low twice wasn't repaired. I paid and left since conversation got me nowhere.Unbelievable to me that this sort of thing still goes on. This was on Saturday, 3pm - 4pm on August 5th, 2023. I hope the district manager reads this and investigates.NOTE: The district manager from VIP contacted me and listened attentively. He will speak to the store manager and will refund our money for the unasked for and possibly unnecessary repairs. Meanwhile, the right rear tire continues its slow leak and still needs to be diagnosed and repaired.Service: Tires
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August 2023 by Jeanette Beaudoin
Friendly and comfortable space, knowledgeable staff, great flexibility/options offered for immediate attention and scheduling future appointments for necessary multiple issues/repairs. And financing available as well. We are happy customers.Services: Air & cabin filter replacement
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August 2023 by Andrew G.
My wife and I went in to get a slow leak on the right rear tire repaired. They couldn't identify the leak and removed the left side tires, front and rear, and replaced the supposedly leaking stems - though neither of them had required any air or registered low air pressure on the dash. This was done without consulting me or showing any evidence of a leak. Then they showed my wife the 'dirty' air filter, told her it should be replaced, and got her permission to do so but didn't speak to me (who would have recognized it as a common scam) though I was in the waiting room the entire time -she was outside because the waiting room smelled bad to her. The result? A bill for $180 and the tire that had gone low twice wasn't repaired. I paid and left since conversation got me nowhere. Unbelievable to me that this sort of thing still goes on. This was on Saturday, 3pm - 4pm on August 5th, 2023. I hope the district manager reads this and investigates.
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July 2023 by Christine Munroe
We love VIP Brunswick, and have been doing business with them for years! We rely on their professional personal service. This winter we had a big issue and drove into VIP and they took wonderful care of us. We were so thankful!Services: Tires
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May 2023 by All Brownewell
We use this location for all of our vehicle needs. Oil changes, tire rotation, inspections, swapping winter and summer tires... anything at all. Today I needed to have one of my headlights replaced. I was in and out in under 15 minutes. The customer service here is always great and the crew is friendly, professional and courteous. I recommend this business to anyone that needs vehicle maintenance.
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April 2023 by Lee Rose
Since I've used VIP for my Michelin Snows for many years now, I directed my son to the Bath location when he had a had a flat. The staff couldn't have been more helpful getting him right back on the road even though we hadn't been into this location before. Responsive and thoughtful customer service; efficient and timely work. Well done!Service: Auto tire replacement
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April 2023 by Jeanne Brooks
Very good service. The clerk, Walter, was very friendly and helpful as well as the technician who did the work. I did not have to wait more than 10 minutes. I recommend going here.Service: Oil change
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April 2023 by Richard Tardif
Brought my car in for brake inspection, and they helped ease my mind. Micheal, the service manager, the tech Cote, helped me put my mind at ease by making sure my brake job was good. I recommend coming in to get work done by them. Great job, guys. I truly appreciated that peace of mind.
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March 2023 by Lorie Upsall
This is the second time I have used this location for my oil change. Both times I was able to make an appointment easily and on fairly short notice. All of the personnel I came in contact with were very friendly, knowledgeable and a pleasure to work with. My vehicle was done at the times they said it would be. Also, this last time I asked to check to see if I needed new windshield wipers. They did check and said I didn't need new ones but they cleaned them off so they are working well now. I appreciate a company that is friendly and honest. This is the VIP I will always use for my automotive needs when I am in theBrunswick area! THANK YOU!!Service: Oil change
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March 2023 by Matthew Goodman
Incredibly helpful and courteous staff. They worked quickly and kept me informed on their progress throughout my time in the lobby. Immediately after taking in my vehicle, they offered me coffee and set me up with WiFi. Great service all-around. We’ll definitely be return customers.Services: Tire rotations
