-
January 2024 by Heather L.
I came to this location to get a reprint of my debit card that I misplaced, and they were so incredibly helpful! The bank is currently under construction so they do not have lobby hours inside, but they are open via drive-through and they were able to reprint my debit card within two minutes. When I initially had visited yesterday to obtain a reprint, they had a software update that prevented them from being able to do so, and they took my number down to call me when services were restored, and they followed through on that promise, which makes them very reliable in my book. I've gone to a few different branches of truchoice throughout the state, and every single branch has been incredibly helpful, and this location is no different. Excellent job ladies!
-
September 2022 by Angela
Marissa is awesome!! She always greets people with a smile. She does such a great job getting things done for me in a timely manner since I’m usually in a rush most of the time.
-
October 2021 by Shakira Dipietro
Absolutely zero customer service skills whatsoever! Recently just moved to the area and was looking to open an account nearby.. Walked into the entrance to not be greeted or acknowledged for about 10 minutes. I finally built up the nerve to pick up one of their atm phones inside. I asked if i could buy a roll of quarters. The woman told me over the phone she wasnt allowed to let me trade her 10$ for 10$ worth of quarters. I had to be a "member". Okay every bank i have ever been to has never denied a request to exchange currency. When i informed her i just moved to the area and would like to open an account unfortunately she said she couldn't help me. Stay away stay far away! Incompetent, rude and clueless employees who judge you. I am so embarassed and feel so singled out as a new woman of color coming to a rural community and to be disrespected and told i cannot open an account for no reson whatsoever is ignorant. Unprofessional and does not care about the members of its growing community. I cannot say any good things at all. Drive 5 minutes to gorham instead.
-
June 2021 by Jordan Neuts
No interest in helping you unless moneys no issue auto loan 90 percent loan to value when i call an say im in a situation an cant provide money down im told to ask one of my parents for money cant wait to move to a different bank i would not suggest this place to anyone
-
January 2021 by Conor Lane
Great rates, and incredibly personal service when you need it and convenient self service when you don’t. I’ve been a member since 2013 and have no intentions of going anywhere else. Plus the promotions that they run periodically are pretty crazy, I don’t know how they do it!
-
February 2019 by mattcote9 .
I have never had anything but top notch service from this bank always willing to help where they can
-
February 2018 by Tommy Stone
They have no interest in building relationships with community members. And I'm pretty sure they don't like donuts.... What kind of normal human being wouldn't want a donut.....?
