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March 2024 by Cai Bouley
My three colleagues and I were at the Dunkin in Caribou on Bennett Drive to get coffee. As we were waiting for our orders, we were standing by the counter looking for the napkins. I looked around the corner and I saw straws, but I did not see the napkins, so we grabbed napkins on the counter. The server named Lori told us there were indeed napkins by the straws. I took a closer look and noticed them at the bottom of the contraption. We joked about how I didn’t see them. She then said lots of people have difficulty finding them and “ I don’t want to offend anyone, but that was probably built by a Frenchman”. I was so taken aback. All three of us, who were there that morning, are from French Canadian descent. Needless to say 24 hours later I am still very upset about this blatant discriminatory language from one of your employees. I will never step foot in that Dunkin again. And I will tell every “Frenchman“ I know about my experience. You do realize we live in northern Maine? There are a lot of us here. Your employees should be better. Signed, A disappointed Frenchman.
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March 2024 by Ruth Miller
The day MacKenzie stops working here is the day I stop going. I was having an awful day so bad she could feel it radiating from me. Her level of customer service is unmatched. I've never had a better Dunkin experience. Thank you to MacKenzie for being the light of my day and making the most PERFECT Matcha Latte. ?
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February 2024 by Lilly Bell
If I could I would give it a zero everything was burnt and it took way to long to get it
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February 2024 by Robert Cappoli
Store manager (Rob) is extremely rude, unprofessional and when I advised him I was calling corporate, made fun of mentally challenged son. How do you employ people like this???All because I wanted a refund for myMessed up order
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February 2024 by Missy Ham (Miss)
Always love dunkin coffee, the new flavors etc they have are
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November 2023 by Junior S
Hey Family,Here's my honest review of this Dunkin' Donuts located in Carribou, MAINE. My wife & I are obsessed with Dunkin' and we don't have any locations near us in Toronto. We were visitng some family and decided to take a day trip into the U.S when we stopped at this location.This Dunkin' location looks a bit fresh and updated with the companies more recent look. It has a drive-thru and is right beside the evil corp, IRVINE gas. This particular area is a commuter zone so I can see this location getting very busy with travellers.Upon entry to the business we were greeted by staff and it was empty. The drive-thru had a few cars but overall we were served immediately. We ordered a breakfast sandwich and 2 coffees. The coffee's tasted SO AMERICAN, very sweet and sugary. It was fine as we expected it.There is alot of Dunkin' merch for purchase and this location is equipped with washrooms. The dining experience is totally fine if your just in/out.All in all, we had a good DUNKIN' experience. I don't think I will visit this location again, however there are many more DUNKIN' locations to try.All in all we had a 4/5 experience.Until next time!!!!!
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October 2023 by Jade T
Never really had an issue with this Dunkin until about a week ago. It was a weekend morning, probably 9am. My order took a long time, as it was busy (I get it) but what was unacceptable was receiving coffee that had spilled all over the outside of the cups, into the bag and onto the other items. Poorly packaged. Not only that, but the coffee were cold but they didn't have the flavor pumps I asked for, or the sugar in the hot coffee! I never received my croissant, and the bagel that I did get was RAW. It was uncooked and stone cold. You could tell it wasn't toasted. Still had cream cheese on it though. I had to double triple check my receipt. I understand y'all are busy but what was on the receipt and what I got, were two different things. I'm not sure what employee would feel ok with sending out such poor packages, cold food. I reached out to customer service and all I got was "we will reach out to that location, we hope you'll come back." Did I hear back from the Caribou location? No. Did I get my money back? No. Did I get to eat or drink my order? No. Will I come back? NO!!wish I could give 0 stars!Parking: Little to no parking. Tight lot.
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October 2023 by Blueeyedwolf “blueeyedwolf1977”
The person working the counter was wicked friendly and helpful and didn't rush us in making our order...which helped with my teen kid that has severe anxiety! Thank you
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September 2023 by Wendy Gould
Great spot Tre waited on us and was very kind and friendly.
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August 2023 by This Homestead Journey
The manager, Robert, personally came out to assist me because I'm handicapped! What friendly staff!
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June 2023 by Ashlee Ivey
My go to on a rough
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June 2023 by Ben Willey
Best fast food service in town!
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May 2023 by Bob C
If you like Dunkin products, this is the best place as it's full service with tables & chairs in its own separate location. Staff always been accommodating & friendly in the half dozen times I've
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April 2023 by John King
Bad customer service and ignorant staff here at save you some trouble go to
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March 2023 by Josh Nason
Great coffee n good donuts n snacks. Always my go to place when in or oughta town. Gotta have my coffee.?
