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March 2024 by Elliot Slocum
I have been going to The Rack ever since 2000. I have always had a good experience, except for the past couple recent years. What is going on?? The service here is wild now. My sister got her of-legal-age ID taken by a server, who ended up throwing it away, because she either wasn’t trained to look at ID’s, or she took it personally, which seemed to be the case from what my sister said. All around, extremely unprofessional. I honestly still love this restaurant, but clearly there has to be some changes. The average newer employee probably doesn’t care because they aren’t paid enough! I bet management and owners still wont see that as an issue at all, but is what is pretty much the heart of the problem right there. The turnover rate is completely f’d here, and it’s clear why
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March 2024 by Jess Kelly
A big shoutout to Will who worked with me on a catering order for my husband’s birthday party. I really appreciated Will’s prompt responses and helpful insight with my questions about menu items and quantities. My husband really wanted oysters as a birthday treat, and Will was able to secure a good deal on some - he even provided tools for shucking, which was key since that’s not a tool one usually keeps at their ski condo! The rest of the food (wings, pizza, falafels, shrimp, crabcakes, and dessert) was a big hit as well with all our guests. I definitely recommend working with The Rack if you have an upcoming event in the Sugarloaf area.
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March 2024 by Jess Isler Nickerson
We love the fried chicken sandwich, nachos, any of the barbecue choices (the sides like slaw and beans are great), and kids' options are great too. Great beer selection.
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February 2024 by Tonia Dana
Been here a few times and never was impressed with the service but food has been good. There were six of us this trip. We had pizza which was good. Once our server gave the food she didn’t come back. We all wanted another round of drinks to wash the pizza down and had to flag her down as she had just kept walking by with no eye contact. After we ate we were told we needed to pay our tab and move to a different table in a different room down below as they needed that table. The room had picnic tables. We preceded to order a couple of rounds of drinks then were told that if we were not staying for the band we needed to leave. If we were staying then we each needed to pay 10.00. We told them we were not staying for the band. Note that the band was in a completely different room. We were told we needed to finish up and leave that cops were going to be there and checking that everyone had bands on their wrists. After spending well over 500.00 on food and drinks then be told to leave… well we did and will NEVER go back.
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February 2024 by P
The atmosphere here is amazing and the food is pretty good. It is a great place to hang out with friends.
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February 2024 by Janelle Williams
Arcade to entertain the kids. Decent drink selection. A little loud but that's personal preference. Nachos were ?
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February 2024 by Paul Melici
World-class apres-ski bar food. We ate here everyday for a week and everything was great - food, service, vibe, etc. They need to give the weekend cooks a raise, just outstanding. Our favs: seafood chowder, beet salad with steak added, smokehouse burger. Get there early for the fastest service and food, it gets really busy.
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January 2024 by Parker
Pretty good, they just don't have normal fries though. It's overall a cool place to go to.Kid-friendliness: A very friendly place for all ages, I recommend a table upstairs if you want it quiet.
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January 2024 by D
seriously lacking in service and food. there are better options around, even the resort bar would be worth the $$.my experience as a 28 y/o Asian woman: ordered a drink after skiing and got carded, which was fine! I realized I didn’t have my ID with me so I just ordered a soda (my bad!). however, the issue was the bartender explained that it’s policy to card everyone (totally get it, it’s the law etc.) yet did not card anyone that came in after us, all presumably around our age. there was a group of young guys who sat down right next to us and they all got served without being carded… super frustrating experience. Not asking for her to serve me without an ID at all, but at least be consistent..
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January 2024 by Abigail Mandel
This place was just what we needed after a long day of skiing—great food (the seafood chowder is fantastic), warm ambiance and great service. And the game room in the basement kept the kids quite happy!
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January 2024 by Jeff Krenn
Food is decent. The hush puppies and the sauce they’re served in are incredible! The ribs are great as well. Awesome draft beer selection and friendly staff. Plus there’s a game room in the basement that’s great for family
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December 2023 by Jiacheng Huang
I recently visited The Rack and was disappointed with the experience. The service particularly fell short, marked by a long wait to be seated. More frustrating was the wait for the check, during which we were ignored by multiple servers passing by, despite our attempts to get their attention. This added about 30 minutes to our dining time. While the food was marginally better than the service, it still didn’t meet our expectations. I hope this honest feedback encourages The Rack to improve its customer service and culinary quality.
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December 2023 by Olivia Bengtson
The food was awful. Served cold and did not have any flavor. Waited forever for service. No one came and checked on us. Had to ask the hostess twice to find our server. Disappointed because it looked like a cool spot.
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October 2023 by Caleb Bowden
My wife and I were married at Sugarloaf in the Fall of 2023. We held our welcome drinks event at the Rack the day before the wedding. Will and his staff were incredibly accommodating and put a lot of creative thought into the event. The new stage, lighting, and bar that they have installed outside is incredible.If you get married at Sugarloaf I'd highly suggest using The Rack to host welcome drinks, your rehearsal dinner, or an afterparty post reception.
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October 2023 by Cupcake's cannabis
beautiful ride up,great food and people !!!
