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November 2023 by Blake Hay
Best branch out of all of them they are very helpful and energetic people who work there are respectful and always willing to answer questions you’ll have
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July 2023 by am3121
Cindy is delightful and did an awesome job with my transaction in edgecomb!
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September 2022 by Bernadette Moss
Ciara was beyond helpful. My sister (poa) called with a ton of questions and after bringing Fran on we were able to adjust my document what should have been a short appointment took TWO hours Ciarra deserves a raise!!
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September 2022 by June King
I have had an account here for about 3 years. They are always friendly. They say hello when you come in and goodbye when you leave. The place is spotless. They are so efficient! Amanda is so professional and helpful in determining what type of loan would be best in what situation. We have had the money in our account in a matter of hours each time we have needed a loan. We refinanced our car and went from 12.9% at Maine State Credit Union to 4.75% at MCFU!! We feel so grateful to have MFCU in our community.
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June 2022 by Donna Waterman
Kristen Eithier really saved my day with her knowledge and helpfulness. Donna WatermanI
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June 2022 by Noah Keith-Hardy
I have been a member since the days when the office was up across from the library in Bath, approaching 50 years, all my family members have also done their banking there. My wife died in January, not unexpectedly, she made everything as complete as possible so we wouldn't have to go through Probate. I have dealt with IRS, the State of Maine, Insurance, pension, everything, even the Probate Court and have been received sympathetically, helpfully and pretty stress free. Not so the Credit Union. They have refused checks made out to my wife's estate, demanding proofs that are only available through the Court. The Court provided an affidavit that allows me to represent my wife since there was no Probate. That is the law in the State of Maine, and even when called by the Clerk of the Probate Court to explain why they should, they still refuse. They seem to think Maine law does not apply to them. I guess losing a partner deserves lots of stress, they sure have provided lots.
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September 2021 by Robert Doody
I've been with this Midcoast since right around 91ish ..and yup you can always get someone that's had a bad ..who hasn't had one of those days ...but over all always very pleasant too deal with ....
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February 2021 by Armed DSA Armed DSA
A woman named Karen... thought it'd be okay for her to give my wife an attitude while she she unprofessionally gave 'budgeting' advice. She does not need budgeting advice. Covid had thrown a wrench into the mix of many people lives and Karen didnt seem to put that into her equation before essentially berating my wife on what she thought was poor budgeting skills. My wife tried explaining what had happened and she didnt seem to care as her own opinion on the matter trumped my wife's. Several bills coincided with one another leading to her account being overdrawn for the first time in several years. I dont know about Karen but Covid has affected our lives tremendously. We'll be switching banks. Not that MCFCU cares in the least bit which is really a terrible business model because eventually they'll shrink in size.
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October 2019 by Angella Brissette
incredible customer service, couldnt imagine banking anywhere else!
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September 2019 by Michael Harnois
By replacing the Bank Manager at the So. Thomaston Branch. I have been profiled by this person for disagreeing with her position on an issue of abhorrent Customer Service and misrepresenting the truth. She is aware that I am a Disabled Veteran and that I served my country not knowing that I also suffered from Asperger’s and Turrette’s Syndrome and OCD. She has been using this information to now, create a profile that all of her employees should be afraid of me. She has even brought her abhorrent claims to the attention of MIDCOAST’S CEO. I hope that anyone who suffers from these type disabilities or have proudly served their country, avoid this place the the plague.
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May 2019 by Shelly Temple
hate this bank. terrible service. and policies. took in a bank check that was written by this bank and they refused to cash it. tried to call manger, was disconnected. called back left my number and he still has not called back. We will refuse to take any check from this bank
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April 2019 by CDR Murray
I've found most of the staff to be friendly and professional. In general we have been pleased.
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March 2019 by Terry Bender
What's NOT to recommend?! Great Customer Service and personal service. We are people, not cardholders or "What's your account number?"
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December 2018 by Roger Meyer
For over 18 months I regularly relied on Midcoast Federal Credit Union to deposit my checks to another credit union. Today when I went there, to my surprise my driver's license was not in my wallet. Although they know me by face, have records of all my transactions, see that I have other proofs of identity, and know that I am not a security risk, refused to deposit my check. It wasn't the wasted hour of travel that got me. It was that so much was riding on this deposit, as little as the amount was, and despite me explaining this, no one in that branch cared other than what was their policy: no driver's license, no deposit. There is good reason to bank with credit unions. But Midcoast Federal Credit Union has a staff incapable of making sound customer-care decisions in unexpected situations such as mine. Until Midcoast Federal Credit Union receives professionalism training I am banking in an institution that treats me like a human, in addition to following security protocol.
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November 2018 by Roger M.
For over 18 months I regularly relied on Midcoast Federal Credit Union to deposit my checks to another credit union. Today when I went there, to my surprise my driver's license was not in my wallet. Although they know me by face, have records of all my transactions, see that I have other proofs of identity, and know that I am not a security risk, refused to deposit my check. It wasn't the wasted hour of travel that got me. It was that so much was riding on this deposit, as little as the amount was, and despite me explaining this, no one in that branch cared other than what was their policy: no driver's license, no deposit. There is good reason to bank with credit unions. But Midcoast Federal Credit Union has a staff incapable of making a sound customer-care decision in unexpected situations such as mine. Until Midcoast Federal Credit Union receives professionalism training I am banking in an institution that treats me like a human, in addition to following security protocol.
