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October 2023 by Ofx Mav
Horrible service bye young ladie. I walk in to the store to see if could get someone to help me register my new phone. So I ask the only person in the store, who was a young ladie setting at her desk. So she ask me if she could help I said yes. I told her that I needed help setting up my new phone that i had to replace, she rudely asked did you buy it hear I said no uscelluar in ellsworth, she states that what i ment. I also stated to her that it looks I was double charged for this new phone she rudely states I can't help you with that because we are not the ones who you dealt with. I said yes they help me in Bangor, so at this point I was punching my password in to my phone to show her and she state you need to leave to store. I ask why ? she states I heard you mumbling under your voice. I said I was punching in my password to my banking account. I ask her if you heard me what did I say. She states again you have to leave now or I will call the police.. so just ask for her manager she states she does not have one, so I ask for her store manager she states again we don't have one. So at this point I left the store and calls customer service...... worst experience ever very rude young ladie...
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September 2023 by Jade I
Horrible customer service from the man that works here. Us Cellular should not risk a bad name having authorized independent stores. Customer service is always horrible and they don't offer the same deals authorized company owned stores offer. They could do nothing to help us buy a new phone out right so went to Ellsworth Us Cellular and bought an iPhone and changed from a prepaid plan to a regular $29.99 a month plan that was cheaper and a much better plan. This guy in blue hill said this plan can't be offered in his store but his website says he does just scroll down to read what he should be offering in his store. Start saving every month with a superior 5G network built for your area. Get one line for $29.99/mo. This store lost our business, and I will be sure to spread the word about this store being useless. Why would any business turn down someone from buying a new phone out right?
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April 2023 by Cindy Lash
Do you ever answer your phone? Can never get through!
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February 2023 by Kieth Miller
Stephanie is awesome customer service and has always been helpful. I have had some issues in past with other us cellular employees but Stephanie gets A1 rating from me. Thanks and hang in there.
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July 2022 by Jerome Crewe
I have been in the store twice and the experience eas amazing. I was given great service and knowledgeable service that daved me money. Use this store!
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January 2022 by Jonathan Lepoff
The young bearded man we spoke to appeared to find us an impositionHe spoke very rapidly and was not very helpful
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October 2020 by Robert Daigle
They will help you in any way they can the other place they have a spis Jack's poor Attitude i.ll go 50 miles out of my way some of them are jerkssss
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December 2019 by Stacey s
Becky takes Professionalism to the next level! Quick and efficient, she knows what she's doing!
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November 2019 by Royce Morrison
They seem to have the best signal in my area
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September 2019 by Larry Bunt
Very friendly worker
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April 2019 by Stephanie Burgess
I went in to upgrade my phone as it was time! I caught someone on a bad day evidently, which is fine, it happens. I was told my phone was broken and didn't charge properly, and that he wouldn't accept it. I was confused, Ive never had any issues and had my phone housed in a protective case with a screen protector since Ive owned it. I asked to demonstrate it personally as i knew it wasn't correct or even just for a second opinion since it was still charging perfectly for me
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April 2019 by Jean Groder
Fantastic !
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December 2018 by Lauren Hall
Great service
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July 2018 by Lewis Mitchell
Every time I come in ,you have to wait wait wait, no one to welcome you . Just came in to apay Bill waited forever to get helped.....It never happed. after an hour I was told this is not a payment center and it was too bad i had to go wait....
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March 2018 by Angela Sawyer
Becky always goes above and beyond to make sure all my cell phone needs are met!
