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October 2023 by Sonja L.
I did NOT give them my credit card over the phone until they told me exactly how much was being charged...........VERY DISAPPOINTED that they then tacked on another $130 charge WITHOUT EVER GETTING MY APPROVAL!!!!! I was tricked and I am not amused!
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September 2023 by Sarah Dunn
I had an appointment for a state inspection. My car was taken in right at my appointment time, and the waiting area was comfortable. Everyone was super friendly and polite. I will definitely be returning for oil changes and other car needs.Service: Vehicle Inspection
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September 2023 by Adam SanMiguel
I called and was able to make an appointment for the next day. They found and fixed the problem with my car that day, especially impressive given it was some pretty extensive brake work. Great communication. Very satisfied!
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September 2023 by Kelleigh Roffman
Can’t say enough about my positive experience at VIP. I ran over a nail - and unfortunately the tire couldn’t be patched. Since it wasn’t a standard tire - they had to order a tire but were able to get it for the following day. From start to finish Ryan and staff were courteous, professional and helpful. This is the second time we’ve used VIP when we have been in the area. Prices are fair as well.Service: Tires
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September 2023 by Jennifer leighton
Great, fast and friendly service! We need 2 tires ASAP and they helped us pick a quality tire and got us right in. VIP has done all the service work and tires on my car since I got it. Highly recommended.Service: Tires
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August 2023 by Kanokwan Prapasomin (Pern)
Exceptional Service!I visited VIP to get new tires for my car, and I couldn’t be more delighted with the experience. From the moment I walked in, the staff greeted me warmly and provided the best advice on choosing the perfect tires for my car.The tires I purchased have been performing exceptionally well, and I couldn’t be happier with their quality.They also handle the rotation with speed and efficiency, ensuring my tires wear evenly and last longer.I trust VIP. They always make sure to do it right and keep my vehicle running smoothly. The team is friendly, knowledgeable, and customer-focused. They go above and beyond to ensure customer satisfaction.If you’re in need of new tires, tire rotations, or oil changes, I highly recommend VIP. Their outstanding service, expert advice, and top-notch tire options make them stand out among the rest. It’s a pleasure to have found a tire shop I can trust. Thank you VIP. I’ll definitely be returning for all my future automotive needs. Keep up the fantastic work!
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August 2023 by Elinor Tierney-Fife
I visited VIP for repairs to my rear heat shield and brakes and they were very helpful and informative. They are fine with customers going out to see what is being done with their vehicle and showed me the parts and explained what they were doing. I found this extremely helpful as a first-time car owner, and I would recommend it to others who want to learn more about their car for future repairs. I also appreciated that their pricing was fair and honest. I will definitely go back if I need auto repairs in the future.Service: Auto brake repair
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August 2023 by Brandi Schunk
VIP Tires & Service Ellsworth has never let me down. They got me in and out in an hour this morning (despite not having an appointment) to replace a faulty valve stem from when they did my tire changeovers 4 months ago. It was not their fault, but a defective part that had rotted out. They were super friendly and did not charge me a penny. Will be back for sure.Service: Tires
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August 2023 by Dawn Campo
We are on vacation and staying at a nearby hotel. As we started our morning adventures we found we had a dead battery. Our hotel was able to assist us with a jump and gave us names of local auto shops. We drove up to VIP auto who put in a new battery and had us out the door within an hour. We were so grateful for their fast friendly service.Service: Auto battery replacement
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July 2023 by Seth E. Libby
First time using VIP. Very satisfied. Replaced rear brakes and had vehicle inspected. Price was very reasonable and reflected scope of work in estimate. Ryan at the service desk was a pleasure to work with. Online scheduling was much appreciated.Services: Auto brake repair
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July 2023 by Susan Patterson
I had car trouble that required me to have my car towed to VIP. I called VIP before being towed and I was told it would be worked in as they are fully booked. I was called back within the hour with a full diagnosis and estimate for repairs. Ryan said he would do his best to work on my car between appointments, it would probably be a couple days. I received a call before the end of the day and my car is ready for pick up!! I am delighted. I use VIP in Ellsworth for all my automotive needs. The service is always amazing!Services: Carburetor cleaning
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July 2023 by Paul Blackstone
I have not been to the VIP in Ellsworth for a few years since my truck was under warranty at a local dealership. Back in April I started having problems with my brakes. The dealership wanted to charge me $1500 to replace all four rotors which didn't include the brake pads. Since I had always had good service at VIP previously, I went there for a second opinion. It ended up that just the back rotors were warped, and it only cost me $460 with a 10% discount for being a veteran. The staff was very friendly and accommodating. I will certainly start going to VIP again.
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July 2023 by Walter Churchill
Over the years I've previously purchased at least 8 sets of tires for various cars from the Ellsworth VIP. They've always done a great job, and their prices have always been competitive. So when my car needed tires, I once again returned to VIP. As always, they did a great job. I've recommended them to several friends and have always gotten positive feedback. I highly recommend them.Services: Tires
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July 2023 by Matt Johnston
Needed an appointment for new tires. They got me in quick and the appointment was fast. I asked about alignment and they didn’t try to sell me services that were unnecessary at the time. Having had family work as service writers I know how much pressure is put on these guys to sell services, performance metrics, etc. These guys did what was needed and no more. Also informed me about the AAA discount and saved me a few extra bucks. I will be back again for service!Service: Tires
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July 2023 by GEORGE FULLER
So grateful I found VIP in Ellsworth, Maine. They care for both of my vehicles (tires, oil changes, struts, just to name a few). They are courteous, to the point, and very competitively priced. But maybe my favorite thing about them is their scheduling. They get it done when they say they will (and I hate sitting around). I'd recommend them to anyone in the area, and I'll see the team next friday for an oil change! Thanks VIP !!
