-
November 2023 by VJ Moon
I used this pharmacy for years. Will never use them again. They flat out lied and told us that my prescription was not available in the market. I called the manufacturer and they said there was plenty of stock. I called the local Hannaford Pharmacy and they had 3 of the needed script in stock that day. Since buying out RiteAid the quality of this pharmacy has gone down hill at a rapid pace and patient care is last. I will no longer be a customer in any form. If you lie to me or my family about our health care you might was well be called Northern Light. You will never see another penny of my money.
-
September 2023 by Nikki Foster
Hate this Walgreens in particular.Every time it's flu/covid season I schedule the family vaccinations without fail. Myself and my husband get scheduled for Brewer Walgreens where we are in and out in minutes but for some reason our daughter is always forced to be scheduled here.... every. single. year....Now I understand that is entirely on the appointment system BUT. The slow service and disorganization of this particular Walgreens is something else...With Brewer we can fill out forms online and just show up and get it done. Here there is no options to complete the forms online and the wait time is absolutely rediculous and agonizing especially if you have a young kid who knows they're going there to be vaccinated and is anxious and there other people there waiting for scripts (In which there is always a line with very little progress being made to get the people in that line out the door.)I really wish I had options other than this Walgreens but unfortunately they wont let me schedule my kid for some reason into Brewer where we would normally go... This is literally made as our only option. I really don't know how this Walgreens remains in business. Unprofessional.
-
August 2023 by P E.
I like this Walgreens as they tend to fill prescriptions quickly. First aid department is a little light and the drive-through is sloooooow. Front staff is friendly and helpful to all including those "from away."
-
May 2023 by Lily Isabelle
Currently understaffed w / 30-45 min waits just to pick up already filled scripts both inside and in drive thru. Avoid at all costs if you can get a script filled at Hannaford instead.
-
December 2022 by Rebecca Norwood
Not a very up w policies from the many I encountered.. rather stupid to them actually and not very polite.. she was rather rude towards me and so was the cashier..
-
September 2022 by SJ K.
I was overwhelmed, how efficient the pharmacy was to fill my out of state prescription! The pharmacy tech was very polite and my prescription was filled promptly!!
-
January 2022 by Alex Overlock
Actively waiting in the drive through for over 45 minutes, pharmacist has been very rude to clients in front of me. Been in line since 10:10 and it is now 11:00.Pharmacist was very matter of fact and got angry if I didn't do a step of my covid test correctly. Was very disheartening and this individual definitely needs some customer service training. Will not be using Walgreens pharmacy again unless this problem is dealt with.
-
December 2021 by Roland Donovan Jr
waited 45 minutes at the drive thru only to have the young black girl refuse to look at my phone so i could get my meds! NEVER GOING BACK!
-
November 2021 by Kristi Nord
Extremely unhelpful pharmacist who was unbelievably unkind and just plain rude. She should not have any type of job where she interacts with any other human. would prefer to give ZERO stars, but that is not an option.
-
November 2021 by Lily Strater
30-45 min waits just to pick up already filled scripts both inside and in drive thru. Avoid at all costs
-
November 2021 by Rick
Pharmacy wait is horrendous, appointments are a joke, billing is horrible, missing RiteAid
-
September 2021 by Lily S.
Well you probably already know our entire healthcare system is broken and corrupt, comrades, that being said this is the worst slowest inept understaffed headache of a pharmacy. Granted they are doing vaccines and covid tests but they need more staff in the pharmacy. Pre filling of script--they don't actually answer their phone in the pharmacy--you get put on hold forever then hung up on. You can't check your script status based on your phone number. You can't talk to a person. They just put you on hold for 20-30+ min which if you have a life and no tedious task at hand is excruciating. Post filling-- you'll wait for at least 15 min in line in store just to pay for a filled script or even worse, 20-30 min in the drive thru. I can't even imagine what it's like to work here, I feel so sorry for the pharmacists and techs but Walgreens is a multimillion dollar company and should have proper staffing and recruiters. Ellsworth has been taken over by coorporations post Walmart there is just crap chain and franchises- a lack of locally owned business. And with dispensing fees of roughly $40 per shot paid by the government its almost all profit since the chains don't buy the vaccines, these multinational conglomerate pharmacies will collect a nice little bonanza pay day. That's for a company with a 900 billion annual rev, a company who is using email addresses and data gathered from distributing vaccines and likely not just from advertising and promotional emails.
-
September 2021 by Kay H.
I've used Walgreens for my prescriptions for years in other parts of the country because they're usually located pretty central to the rest of town. I moved here to Ellsworth in 2019 and have been using this Walgreens for two years. I can't stress enough how horrible this place is. It's time for me to get out of my comfort zone and find another pharmacy. You will always wait in ridiculously long lines at this Walgreens trying to pick up your prescriptions. While you wait, you will always watch how rudely the staff immediately treats the customers ahead of you. Even the elderly. It will make you uncomfortable. Then they will mess up your prescription, not once not twice, but multiple times and not be the least apologetic. It's like they strive to be as inconvenient & ill-mannered as possible. I'm very patient but today was my last visit.
-
July 2021 by Nikki N.
I am not going to disagree that this Walgreens location is extremely busy and that I as a long time Walgreens customer i Have experienced extremely long wait times! I would just like to say that the people who work at this pharmacy are extremely nice and always very helpful to customers they know as well as don't know! They are even still polite and kind when SO MANY people are giving them so much grief about whatever it may be; their prescription isn't ready cause they didn't call ahead, or they think the pharmacist is just supposed to know exactly everything about you and your situation. I frequent the pharmacy as my daughter is on a lot of medication for her illness, and you wouldn't believe the people who don't even know what meds they are there for or after waiting five minutes they become agitated and sigh and omg! What if it was you who had to deal with these people all day long! These people are hard workers and maybe they need some extra staff, I'm sure half the people who comment that don't even have a job! Anyway! So many people go to Walgreens for the prescription needs so it's expected to be busy! I know what to expect and I always call ahead! I'm always very polite even if I have to wait as I know they are doing the absolute best they can to serve me as well as hundreds more! especially during the covid 19 outbreak with vaccinations and test! Majority of the people in the drive thru are getting tested and that takes more then just a sec. I just think people should chill out a bit and put your self in the staffs shoes! Love not hate!
-
July 2021 by David Veltman
Friendly and knowledgeable staff, fast service, very helpful and understanding for someone without insurance as well