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October 2023 by Jon LeRoyer
Knowledgeable and very helpful staff. I wish I found them sooner when I was remodeling my kitchen.
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March 2023 by Dana M.
I haven' t been this mad about customer service in years. I went to Decorum to switch out some cords in several lamps. Not wanting to drive to South Portland, I checked with Decorum and was pleased they did this type of work. When dropping the lamps off, the woman in there was eating and couldn't be bothered to help me pick out a better color. When I asked if she had samples she told me to look around. I decided on gold. On pick up day the woman brought the lamps out with the brown cords. I was told to come back in and hour and they would fix the cord color. " Run an errand" she said.I said I would come back the next day. I didn't have time to run an errand. No apologies, no smiling, bearly looked at me and no offer to discount the total since I had to comeback. Worst of all, she ever once thanked me for giving them the business.
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October 2022 by Mark Gedicks
Fascinating collection of lighting fixtures and cabinet hardware. The owner was very helpful - it's a beautiful little space. You need to check it out.
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January 2022 by Mike Faulkingham
For Christmas I restored an antique family heirloom piece of furniture for a family member. The restoration required new drawer pulls and door knobs, and, not being knowledgable about furniture styles, etc, I didn't want to order from the internet or buy from a big box store.I visited Decorum and was absolutely amazed at how invested Kimry, the woman who was working that day, became in my project. She helped me look through boxes and boxes of old inventory, all the while making suggestions and providing information regarding what would be "fitting" based on the age of the piece. The key piece of information is that she knew from the beginning that my purchase would not be a significantly large sale.She returned to the picture I provided two or three times and even suggested a couple of very low-cost items that I hadn't thought of that absolutely "made" the restoration. I owe a great debt of gratitude to Kimry for her time and her incredible level of customer service. While I was a looking, another couple came in, and she treated them with the same level of professionalism.Moving forward, when I need any lighting or hardware of any kind for my home, I will refuse to shop elsewhere. The service and product line is second to none. I hope Decorum is around for long, long time.
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October 2021 by Patricia Hobson
Needed drawer pulls for my new cabinets. Decorum has a large display of pulls. I ordered them and had them by the end of the week. Small shop filled with lots of interesting items. They also fix lamps.
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April 2020 by JILL COYLE
Such unique and high-quality selection of materials. The owner, Nick has been extraordinarily helpful and gracious with helping me to select both lighting and cabinet hardware that helped enhance my 1940s vintage home. The saying, old is new again, might apply here. Aesthetically the selection of lighting and cabinet hardware Has truly enhanced the warmth and charm of my home. NICK was a delight to work with and really had a lot of fun picking things out together. I love my one-of-a-kind pieces that he created.
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October 2019 by Thomas Ainsworth
Great quality and service!
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July 2019 by Janet Ham
Beautiful products, treasures, great quality!
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February 2018 by Anne S
Six months ago, my husband and I bought a beautifully restored antique chandelier at DECORUM. Only a small problem, we told owner Nick, "Our house isn't yet ready." Nick calmly said that he would simply leave it on display and we could pick up the fixture whenever we wanted. In the interim, he said "I've told people that someday the owner will claim this chandelier." Well, that was today. We hadn't called ahead but, as before, he removed the chandelier without a fuss. He gave us a box with the eight wrapped replacement shades plus the few remaining original shades. WE ARE 100% SATISFIED CUSTOMERS WHO WILL SHOP HERE AGAIN FOR LIGHTING AND HARDWARE.
