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November 2023 by Gabrielle de Guzman
Ted helped me out with the purchase of my new Porsche! From the first phone call at 10am on a Saturday, to driving away with it later that day— he made everything smooth and seamless! Drove all the way from Boston, it was worth it. Go see Ted! 10/10 would buy from him again
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September 2023 by Paul H.
This dealership sells Audis under its umbrella as well as Mazda and Volkswagon. Totally unprofessional parts department personnel after purchasing special order touchup paint for our 2018 Audi A4.First time visit for us and a special parts order for our A4. These parts dept personnel are beyond unprofessional; poor phone etiquette and basic professionalism that one would expect from a high-quality Audi dealership. And yes, we have purchased/leased new A4s for many years that included parts department purchases in other states besides Maine.Asked what "date" meant on paint tubes; for example, a mfg date, expiration date, shelf life, etc.?; no effort from parts department personnel to answer our question. Also no request to take an action item to research the question. What a waste of time for the customer!Never again will we do business at this dealership! Audi America needs to know about this lack of basic customer service.
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September 2023 by CraZEEElife
They are super helpful and friendly. Their service manager will go the extra mile for you.
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August 2023 by Melissa B.
I would give them a 1/2 star if I could; one star is giving them too much credit! After purchasing a used car for my son to have in college, I had the car inspected by our mechanic who found several issues that should not have been going on - the first one the exhaust had a leak (Morong had given it an inspection sticker!) and the second was a light was out, and the third being a heat shield vibration, and the fourth was rubbing from the brakes that they had replaced so it would pass inspection! They replaced the bulb without issue and finally the exhaust. They reported fixing the brake noise however after the 3rd time dropping off the car it still persisted, I finally just took the car back to our usual mechanic who fixed the issue in less than an hour. Very poor service - would NEVER purchase another vehicle from them and will make sure to tell our friends and family to avoid this dealership and service at all costs!
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August 2023 by Mark Ostroot
Spent a week shopping for a new vehicle around central Maine. Thankfully, we met Jeff and he assisted us flawlessly! Couldn't have asked for a more professional experience. Jeff was very knowledgeable and made us comfortable with our purchase. Thank you for the experience!
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August 2023 by Kevin C.
I brought my car here to just have a battery replaced on my key fob under warranty and they decided to give it a full inspection, on their own, and tell me I had to replace my condenser and both struts, while they recharged my Freon. Non of which I asked for.When I picked up the car they told me I needed the 3100 in repairs and tried to get me agree to it. Complete BS, these people are sales people and try and take advantage of people. they just want your money. I didn't ask for them to do anything but replace my key fob battery. I drove my car away from these scam artists as quickly as I could.I brought my car to Black Point Auto in Scarborough and they gave my car a clean bill of health and nothing wrong with it. Do not do business here, these people are sharks.
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July 2023 by Bob G.
bought new car and there is always an issue with the service desk and service: always! under warranty issues and just after , even for issues identified under warranty. staff are not friendly or helpful and try to hoodwink you with unnecessary jargon. don't come here.
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May 2023 by Stacey Miller
The new facility is absolutely gorgeous and the staff here is so helpful! They make servicing my car easy and painless, compared to the headaches you can run into at other dealers!
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April 2023 by Katie Reid
I had a very stressful and frustrating experience at another dealer, but once I came over to Morong it was a breath of fresh air. Taylor made sure l had no confusions and made the process very easy for me. I will for sure be back again!
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April 2023 by Rebecca Witham
I truly cannot say enough good things about this place! The staff was super friendly and I had an overall amazing experience. They met all of my needs to make sure I had a smooth experience without any complications. 10/10 would recommend!
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April 2023 by victor favuzza
I live in New York and have traveled up to Maine twice to get my Porsche Boxster from Morong the best dealer anywhere .I worked both times with David Menapace (Porsche sales manager ) who guided me thru the process and made the experience totally enjoyable and fun which it should be when you get a new car !David is an incredibly terrific "car guy " and an even better person.I fully intend to get another car from David and the Morong team . A first class car dealership - congrats to the whole team!
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February 2023 by Ford Focus
After bringing a Cayenne in for service a shout out is in order to Taylor who is a Serv Writer at Morong Porsche. Taylor may as well be a template for the ideal personality any service client might hope for; she is SUPER detailed, SUPER communicative, and offers SUPER snappy response time. I've never seen anything like her...truly. Dealer serv experiences typically have you feeling like a number in a lg line but Taylor offers Ritz-Carlton like interaction. If you own a Porsche and are looking for seamless interaction between the Tech, your auto, and the answers then you need to give Taylor a shot at showing you an experience like no other I've ever seen. Add to this the fact she is clearly a passionate car personality who knows her way around a vehicle and you'll be setting yourself up for some Morong Porsche wow!
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January 2023 by Grace K.
Nobody calls you back. I called twice for service. I left a message. No call back. I contacted them via chat. Chat said someone would call. No call. This dealer does not care about their clients.
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November 2022 by Snoblinde
The best service. Super nice staff.
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October 2022 by tim seavey
Recently visited for state inspection sticker dealt with Brent and Corey the service technician Brent already Fair warned me before I came in that there's a very strong possibility the technician may be so strict I may not be able to get an inspection which I didn't so I tried to schedule an appointment to get the repairs done but they couldn't accommodate and Brent since I have called for more info on this I left a voicemail since two times with Brent still haven't received a call back very poor service with the Morongs Porsche of Falmouth service department need to add one more thing I called yesterday left a message with a new advisor still no returned call to me I think it's more a management thing so if you plan to continue to do business at the Morong you shouldn't leave a bad reviews Tim
