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December 2023 by Tricia T.
Robert in the print and copy area saved my bacon today. I emailed docs (incorrectly, it turns out) to the on-demand printing service. He took care of the problem and got me out the door quickly. I needed them for a public event and I don't know what I would've done without them. He's knowledgeable and patient when dealing with clients. Kudos to Robert!
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March 2023 by CR C.
This store is so rude and unhelpful. Went in yesterday to buy a laptop cord and needed assistance. Employees have new grey T shirts which barely identify Staples on the front. I approached an older guy who seemed to be putting things back and asked if he worked there, as the logo on the shirt is not obvious. He moved his hand and said nothing. I asked a second time, at which time he pointed to the white Staples name in the sentence on the T (very odd and poorly designed T shirt uniform). Then he said uhhhhh, and rolled his eyes in a condescending way. Why is it so hard to just say, yes, ma'am! I do! How can I help?? Go elsewhere even if it's a drive. They need to close already.
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February 2022 by Sandy G.
Store hours state open at 9, arrived at 9:15 to doors locked, called the store with recording telling me they are open. After waiting 30 minutes at seeing 12 customers walk up, call and leave I'm done waiting and will not return
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June 2021 by Pita Y.
I came in this morning looking for help. The lady at the printer machines didn't even let me finish my question at all and dismissed me. I was struggling for about 10 min. so i decided to get help from another employee who was up front. He was very helpful but seemed annoyed. The lady didn't even give me the proper instructions. if she had let me finish i wouldn't have any problems. but after the guy helps which literally took a min. he sighed very loudly and said "i don't even work in this department" very rudely. NEVER GOING BACK!
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May 2021 by Thomas G.
I strongly recommend going anywhere else but here to print. the sales associate was rude on the phone and in the store and couldn't be bothered to help me at all. super disappointed that only place to print full size prints treats their customers like this. every time I go in it's as if I'm a nuisance to them. Today was the last straw, they've lost my companies business.
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January 2021 by Melissa B.
Terrible stock, no office furniture. Tried to buy a chair. The sales lady couldn't give a s--t. They didn't have it in stock, they wouldn't sell the floor model, and she refused to call around to see if another staples had one. She told me to call myself. Never going back.
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October 2018 by Steff D.
I haven't been to a Staples in ages; recently I had to though because I needed blank cards and envelopes for an event a few hours later. I assumed Staples would have this no problem because they sell office supplies and paper products fall into that category. I guess the jokes on me because Staples focus isn't really on office supplies anymore; it's on technology sales and grocery items. After going up and down the office supplies aisles (which are located in the back half of the store) for twenty minutes looking for what I needed, I finally cornered an employee who wasn't talking computers to someone to ask where I could find blank cards. They showed me: the reason I had missed it was because there was only one option available and it was on the bottom shelf tucked away in the corner. Was the store clean? Sure. Was there an abundance of parking? Sure. But the customer service here is rough. It's clear to me that Staples employees are being told to focus their efforts on customers buying tech or spending a lot of money. The cashier was super friendly to the person in front of me who was buying an enormous printer but wouldn't even acknowledge me when it was my turn to cash out. Yikes. I appreciate that in my desperate situation they had what I needed, but I probably would have been better off going to JOANN Fabrics, AC Moore, or Michaels - all of which carry far more office supplies than Staples does now.
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August 2018 by Diana W.
On our vacation to Maine, we had the unfortunate experience of both our iPhones dying. We drove more than an hour from Westport Island, where we were staying, to Portland to visit the only Apple Store. My husband's phone was shot, but mine needed a new battery. The price Apple wanted to charge to replace a battery on an old phone, $80, was prohibitive. On our search for a reasonable replacement, we visited both Best Buy and Staples. In the process we visited three Staples stores in the vicinity, ending up at the Falmouth store. Everyone we encountered at Staples was courteous, helpful and professional. They went out of their way to track down the correct battery and to install it for us for $29. The phone has worked perfectly since. We had no idea they had Apple-certified techs. From now on they will be at the top of our list for any cell-phone repairs. BIG thumbs up.