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December 2023 by Tricia T.
Robert in the print and copy area saved my bacon today. I emailed docs (incorrectly, it turns out) to the on-demand printing service. He took care of the problem and got me out the door quickly. I needed them for a public event and I don't know what I would've done without them. He's knowledgeable and patient when dealing with clients. Kudos to Robert!
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October 2023 by Travis Archie
This store has been terrible lately. My wife and I have both had bad experiences in the past few weeks. I just dealt with Jane at the copy center and she was rude and belittling. No greeting, no thank you, threw my receipt on the counter and walked away. She was visibly and verbally confrontational because it took me about 10 seconds to pull up my Amazon return info.
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September 2023 by C. F.
The lady that waited on me couldn't have been nicer or more helpful when I was having trouble printing a label from my phone. She was truly a caring person!!!! Thank you!
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September 2023 by Susan Sepples
Huge thank you and kudos to Nicki at Falmouth Staples. I came in with a pile of old watches needing batteries. I had been to Walmart where standing next to the sign reading “we change watch batteries $5.95” I was told only if my watch was purchased there. At staples Nicki got a tool, opened each watch, wrote down the battery number— went to look for it— not in stock— wrapped the watches so they stayed open and I could do it myself, rewrote the list for clarity and sent me on with suggestions for where I could find the batteries. It was some of the most adept, thoughtful customer service I have ever received. This young woman should be recognized!
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March 2023 by CR C.
This store is so rude and unhelpful. Went in yesterday to buy a laptop cord and needed assistance. Employees have new grey T shirts which barely identify Staples on the front. I approached an older guy who seemed to be putting things back and asked if he worked there, as the logo on the shirt is not obvious. He moved his hand and said nothing. I asked a second time, at which time he pointed to the white Staples name in the sentence on the T (very odd and poorly designed T shirt uniform). Then he said uhhhhh, and rolled his eyes in a condescending way. Why is it so hard to just say, yes, ma'am! I do! How can I help?? Go elsewhere even if it's a drive. They need to close already.
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April 2022 by Heidi Baker
I had placed an online order and there was a minor hiccup with it. Todd the manager quickly resolved it and made up for any inconveniences I had. I will be back next time I need print services.
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February 2022 by Sandy G.
Store hours state open at 9, arrived at 9:15 to doors locked, called the store with recording telling me they are open. After waiting 30 minutes at seeing 12 customers walk up, call and leave I'm done waiting and will not return
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December 2021 by Carol Coffin
Two women behind the printing counter........snorty - humiliating , and insulting.
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September 2021 by J Callahan
Adam in the Copy & Print area was extremely helpful to me today. I had a project which involved scanning and emailing a pile of documents (some one-sided and others two-sided) and he guided me through it flawlessly. It's so refreshing to to find courteous, efficient assistance when you really need it!
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June 2021 by Pita Y.
I came in this morning looking for help. The lady at the printer machines didn't even let me finish my question at all and dismissed me. I was struggling for about 10 min. so i decided to get help from another employee who was up front. He was very helpful but seemed annoyed. The lady didn't even give me the proper instructions. if she had let me finish i wouldn't have any problems. but after the guy helps which literally took a min. he sighed very loudly and said "i don't even work in this department" very rudely. NEVER GOING BACK!
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May 2021 by Thomas G.
I strongly recommend going anywhere else but here to print. the sales associate was rude on the phone and in the store and couldn't be bothered to help me at all. super disappointed that only place to print full size prints treats their customers like this. every time I go in it's as if I'm a nuisance to them. Today was the last straw, they've lost my companies business.
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March 2021 by Jordan Williams
Never ever have i been treated like a pos and ever have i had such a.....im not exaggerating as far as how terrible customer service at one location or chain store ESPECIALLY in falmouth maine!!!? Seriously DON'T Go THERE
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January 2021 by Melissa B.
Terrible stock, no office furniture. Tried to buy a chair. The sales lady couldn't give a s--t. They didn't have it in stock, they wouldn't sell the floor model, and she refused to call around to see if another staples had one. She told me to call myself. Never going back.
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November 2020 by TGeorge Walkden
Friendly helpful service, good Covid precautions.
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September 2020 by Jason Webster
No stock available on most computers very unhelpful in questions about computers do not recommend at all will not return ever Best Buy a lot better
