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January 2024 by Nadya Mullen
Always a smooth and pleasant experience, even when they’re really busy.
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December 2023 by Natasha Parks
I always call to ask if there printer is working so I can have something’s on my phone printed and they’re printer is always not working.
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May 2023 by Dan
I have had a slew of terrible experiences here. I only keep going back because I happen to live very closeby. Most of the time, I use a much further and less convenient UPS store. I drop off packages that are prepaid, already packaged - very easy - every day as a regular customer. One lady with short brown hair and glasses, around 50-60 years old, is constantly rude. She yells at me, other customers, and even her own employees. The other employees often whisper to me that she's wrong (about weird USPS conspiracies) - or they just step up and take the boxes when she gets angry and throws a fit behind the counter. It seems like a super toxic environment in there, and I constantly see an influx of new employees coming in and going. Their turnover seems to make her more angry because she is constantly micromanaging the tiniest movements and actions of me, other customers and the employees.The other store further away is super happy to accept my packages and has never complained, even once, in several years. I think it is even smaller than this store. I have a UPS mailbox at the other store (this lady refused to sell me one - luckily - in one of her angry stupors) - and it's had the same group of employees there for several years now. They are always happy, chipper and into fun small talk. I don't know how much gas I've wasted going further out of Falmouth by now, but based on my consistent poor and demeaning experience here, I sincerely advise you do the same.
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January 2023 by Grace Wei
I'm glad that they can do notary. The staff there are friendly and helpful.
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December 2022 by Julia Hagstedt
I mailed a gift card in a standard Birthday card, via USPS from this UPS location and it never made it to the person addressed on the card. I used the receipt to try and redeem the gift card to the addressed person's Amazon account and the card had been used. I am not sure when or where this card was stolen, but I handed the stamped card to a female worker at this UPS location and it never arrived to the person addressed on this card. Please be careful and never mail a gift card!
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December 2022 by Kit M.
The BEST! The crew here is so helpful. They move customers through the line with speed and expertise and come up with creative and helpful solutions. So grateful for all their assistance over the years.
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July 2022 by Rand Sheets
So much better than the UPS store in South Portland
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April 2022 by Richard H.
This store and its owner are USELESS! I mailed a package from there in October, and it never reached its destination. I have been in constant contact with them over the last SEVEN MONTHS, and they are unable to either locate the package or issue a refund! Stay away! Go to FedEx or USPS!!
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February 2022 by Anita S.
I just had the most tense, harrowing experience at the Falmouth ME UPS store. I had a package with a prepaid label to drop off. Hours posted said closes at 2pm. I arrived at 1:57 but the door as already locked. Initially I thought it was COVID related with only so many people allowed in at one time. However the woman from the desk called over to me and said "we're closed" I told her I thought they were open until 2pm and that I just had a prepaid box to drop off. She came over to the door, opened it abs literally grabbed the box out of my hands, and slammed the door. The two women standing behind me were in shock as was I. I have no idea what time the door had actually been locked but it's not like a restaurant and you come in 5 minutes before closing and place an order expecting to eat and be waited on. The posted hours say they are open until 2pm. I hope I never have to feel her wrath again!!!
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January 2022 by Lee T
The service is OK. You bring something in and ship it and that process is OK. Called half an hour before closing to make sure they were going to be open until closing for an Amazon drop off. I was told that they were going to close early in 10 minutes due to no heat. I told them I could be there in 15 and they said to come over. Upon arrival it was very busy and nice and warm. I put my hand over the baseboard and heat was strong! The lady told me it just came back on. I am glad it did.
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December 2021 by Bryan Rosa
Rarely use UPS but was nearby this location and needed to ship a single package. Woman at the counter was incredibly rude for no reason whatsoever. Wouldn’t recommend. Ship FedEx or USPS instead.
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November 2021 by Jessica Choe
Horrible service with incompetent employees. They move at a snail's pace and are completely awful. This is by far the worst UPS location.
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July 2021 by Ryry McAdamia
I wasted all this time getting here to ship a package when I was told this store is open til 6. Now I have to wait until Wednesday to ship this package since I dont get out of work until 6. Thanks.
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January 2021 by steve e
Fast easy simple drop off! :)
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December 2020 by Lisa T.
A very helpful crew! I went in with many packages, returns after the holidays. They quickly figured out how to handle each package, and charged a fair price for boxing up some items. This is my go-to shipping store, and I consider the area very fortunate to have them.
