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October 2023 by Joshua Sparling
Dustin and the rest of the Farmington Ford team were extremely helpful and knowledgeable and made the experience great. I would highly recommend Farmington Ford!
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September 2023 by Chad Crandall
I wouldn't buy another vehicle from this company. After doing a double purchase prior. I had a transmission go at 110k and they told me it would of helped to do a fluid change at 30k. When I had them do all the services they skipped that one.
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September 2023 by Michael Hanson
Place is a joke, bought a '17 Ford Edge in 2020 from them, after a botched oil changed from them caused the engine to crack. Took them 3 months to replace engine and since then have had a cylinder misfire code come on regularly. Have brought it back multiple times with the code on for them to either say, it is caused by the new engine or that a new battery will fix it. They often clear the code, take it for a 5-minute test drive and say the code won't come on for them and to bring it back the next time it comes on. 12 times later and we still are having the same issue. Lost the transmission this summer, took them 6 weeks to replace it with a used on. Spoke with John the service manager about a loaner to be told they don't have any and the owner won't allow him to have anymore. When I said I would call back and talk to Mac, I was met with "He doesn't have time for you, that is why I get paid the big bucks". Worst customer service and service after the sale I have ever experienced. At 32 years-old I have a lot of car buying left in me and I sure know where I will never go again and where I tell anyone and everyone who will listen to avoid!
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July 2023 by Sandra S
Friendly and knowledgeable staff. Easy place to find. I was complimented on my truck even though it's a 2012. They said it's a good looking truck with no rust. I travel quite extensively for my job, so upkeep for my truck is super important. I count on reviews, word-of-mouth and my gut instincts whenever I take my truck in to get serviced in an unfamiliar place. So far, I think I've been lucky. Thank you Farmington Ford, Inc!
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June 2023 by william clark
Farmington ford was wonderful to deal with found me the Ford maverick hybrid I wanted at a fair price....the friendliest staff to deal with
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June 2023 by aaron meader
Brought truck In the other day for a service and tire rotation and when I got home the tire light was on and the new mechanic spilled oil on the plastic cover on top of the motor didn't clean it up or check tire pressure and didn't reset oil life gauge. They do awesome work but the new guy will not touch my truck again
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June 2023 by Sam Shirley
I purchased a certified used Ford Escape at a different dealer (Rowe in Westbrook). About a month after purchasing the vehicle, it developed transmission issues. Because I live in Farmington, and I thought the issue would likely be covered under warranty, I brought the vehicle to Farmington Ford for repairs. After diagnosing the vehicle, they recommended doing a $160 transmission service, which had already been done just before I purchased the vehicle. This didn't sound right, so I declined the service and took the vehicle back. They charged me $150 just for the diagnosis. I brought the vehicle back to where I purchased it, and they quickly found the actual issue (torque converter) and made the repairs under warranty with no cost to me. I returned to Farmington Ford to try to get a refund for the $150 they charged me for the misdiagnosis, but they refused to refund it. Save your money, and bring your vehicle somewhere else that will actually find the problem and treat their customers right.
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May 2023 by Trudy B.
I want to say everyone who works at Farming ford is amazing bought both of our new vehicles there hassle free so if you need a new vehicle go to Farmington ford
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April 2023 by Jessica Hannah
My husband Nick and I just bought our third vehicle from Mac and Amy at Farmington Ford! Hands down best service department, by far Mac, Amy, and Eric have the best customer service I have ever experienced. My recommendation is always Farmington Ford!
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March 2023 by Hayden Parlin
Got an oil change and tire rotation and it only took 30 minutes. By the time I was done looking at all the nice mustangs inside it was done. Gary was amazing and got me right in. I’m definitely going there from now on!
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February 2023 by karen
I've always been satisfied with the service both sales & routine maintenance. This recent event though has me quite irritated. Eight weeks today - two months, waiting on parts to fix my vehicle under their " lifetime powertrain warranty " I literally have to go in and harass them every two weeks just to get updates. No one has called, no one returns my calls, I am just left here wondering. This fiasco has certainly impacted my decision for future purchases. Amended 2/10/23 Apparently now my repairs are not covered after being told it is covered & we are just waiting on parts . WOW !
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January 2023 by Bob Gilman
We had such an amazing experience buying from Farmington Ford. From our salesman Eric and Jason who helped with our Financing. Our purchase was a spur of the moment, we saw the 2022 Ford Bronco, drove in and drove out with it. We loved our experience and tell everyone about it. I definitely would go back and give them my business.
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January 2023 by Molly Sparling
Wow! We have lived in the area for 13 years and have been to many dealerships both in the Farmington and Augusta areas and have never received such excellent service. Dustin and his team in service and the body shop were friendly, honest, and did everything they could to make our experience top notch. Excellent customer service is so rare these days- I am delighted to recommend Farmington Ford for all your repair needs- they don't just work on Fords- we brought in a Subaru and a Toyota!
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January 2023 by lauren craig
Everyone at Farmington Ford is genuine and amazing! From sales to service! We've bought and serviced our vehicles here and couldn't ask for a better experience! Joel and Jason are awesome in sales and following up on our satisfaction. They makes us feel like family! And Kevin Stinchfield is the best, most honest, genuine, knowledgeable mechanic. I wouldn't trust or take my vehicle anywhere else! My focus has close to 250,000 miles and runs great still thanks to Kevin!He makes us feel completely safe! Dustin and John do an awesome job in service and any problem we have had, they have immediately rectified and gone above and beyond.Thanks for continuing to make our experience great, easy, quick and safe!
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December 2022 by Michael S
Talk about a seamless transaction… I am a “Snowbird “ living in Rhode Island summers and in Florida winters. During the winter of 22’ I went to order a MAVERICK, what I was faced with was, “sold out wait until fall for the 23’ order period,” In the fall of 22’ again what I was told from the Rhode Island dealership was “the 23’s were sold out in 4 days after the ordering period began.” To the web I went and this became my marriage with Farmington FORD. Jason, the sales manager was my contact person, we negotiated the purchase over the phone, what he said he delivered upon. In years passed I have dealt with a number of dealerships including premium dealerships and by far Farmington FORD has to be the dealerships I would first recommend. Being a web buyer they get five stars!!! Jason, was the best, knowledgeable in all aspects of the transaction and well versed on his product. Again five + ⭐️ stars!!!
