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August 2023 by Joe Decker
So disappointed. Incompetent and they show no appreciation for the inconvenience they cause. Tried to get a winshield changed for my son's vehicle prior to leaving for college. Best they could do was 3 weeks. Made it tight but I try to buy local. They are adamant its dropped of by 8am, yet when they discover they ordered the wrong one I got called at 4:30. Said the earliest available reshedule date was 3 more weeks. Not doable for my timeline. Told them I would have to go somewhere else they offered a date a week earlier. Told them this still doesn't work and they offered a date 2 weeks earlier. Odd these dates became available when I was leaving. It was now super tight deadline but I dropped it off at 8 again as mandated and got called again late in the day that they had the wrong one again and I needed to reschedule. When they didn't seem to care I was done dealing with them I tried to call someone a little higher on the food chain. Mostly because I would rather resolve things between customer and vendor rather than this review route. When I called I discovered the headquarters of my "local" business was 3000 miles away in Waco, Texas.
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April 2023 by Lillian Melancon
Woke up to a cracked windshield, seemingly out of no where! I made an inquiry using their website and with an hour I has a quote and a next available time on when a replacement could happen! When going into the store to set up my appointment time the front desk was so helpful in working around our busy schedule that week and even allowed us to drop our vehicle off the day before our appointment. Upon pick up it the keys were left where I had asked then to be put, and all of our stickers were put back in the same places as the old windshield. 10/10 would recommend getting service done here!
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April 2023 by Vicki McLeod
Had my new windshield put in the customer service was very kind and helped set it up. Dropped my car off ahead of time and picked it up at the end of the day no issues and it looks good.
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January 2023 by Bridget
Awful service from both the this PG and the Portland one. The Farmington PG said to drop our vehicle off by 8am and we dropped it off at 6am. It was to fix a small crack in the windshield. I called when we got back home to leave a message. I got the Portland office and they said they would relay my message and someone would get back to me in one to two business days. I told the woman the car was there now and would be fixed today. She still advised me at the end of the call that she would leave them a message and they would get back to me in a business day. When I called Farmington PG at like 1pm they said they never received this message. They also told us they wouldn’t be able to get the windshield fixed until the end of the day or if they could keep it over night and fix it first thing in the morning. When a week ago they told us to drop it off at 8am. After we picked up the vehicle without any service they called to see if we still wanted service to replace the windshield. We advised them it was only for a crack. They said that they had us down for a windshield replacement and was holding a windshield for us.
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January 2023 by mike hebert
Had vehicle all day and wanted to keep it for another day just to fix a small chip.I think they intended to replace the whole windshield for a very small chip. Wouldn't recommend.
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August 2022 by Mallory Lewis
First time I have ever written a review but I have never gone through such a hassle for a simple windshield replacement in my life. Customer service at this location is a complete embarrassment to the entire company
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July 2022 by Judy Peary-Adams
Wonderful service and so helpful and friendly!
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June 2022 by PDA
Couldn't be happier with PG new windshield said it would be by 2:00 p. m it was before great job guys????
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December 2021 by Michael Wallace
Very poor customer service. I simply arranged a window replace and dropped my vehicle off. I received a call from a rude woman who clearly didn’t want to talk about my quote increasing, because of my window visor. The price went up for silicone and $40 for labor? No big deal. But attitude is everything. Very unnecessary. I will no longer be doing business here.
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November 2021 by Mary Lou Melber
Service was very prompt and done when they said it would be. However, they did not replace the Maine State Inspection sticker and we had to go get a new one as we did not realize it at the time.
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November 2021 by Daniel Ambrosio
The staff is friendly and helpful, and got the job done quickly.
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September 2021 by Chasity D
Very nice, got me in the next day. Was done sooner than expected. Very kind as well. Always go here and never let down. They also make sure to tell you about the warranty unlike other places which is amazing!
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July 2021 by Elias Brown-Bucci
Honestly folks, save your time and go to any other PG than this one. I called up to get a quote on a sliding screen i needed re-screened. Over the phone they told me they couldn't give me a quote because "they needed to see it". This made no sense as I've routinely measured windows, given dimensions, and received quotes over the phone. Anyways I brought my screen in and dropped it off. The next morning i received a voicemail with a rather large quote for just re-screening 1 frame, with a turnaround time of 3-4 weeks! I politely declined the quote only to go into the store and immediately be told to "take a seat". I told the woman I was here to pick up a frame i had dropped off for an estimate and she then rather loudly repeated, "take a seat". The only nice person working there was a fella named Jim, who helped me take my frame to the car. People - they are rude and overpriced. I took this frame to another PG 25 mins away, (not gonna name it for the sake of anonymity) and it was HALF THE PRICE FARMINGTON PG QUOTED ME, AND I GOT IT DONE THAT DAY! I hope Farmington PG cant get its head on straight and start doing fair and equitable business.
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April 2021 by Ryan Cowper
Went with the local company, had a great experience, Brenn and team were excellent, we ended up getting 2 vehicles done back to back.
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March 2021 by Katherine Mikshenas
Thank you so very much for your outstanding service! We were able to get a quick appointment and the windshield was replaced with professional and courteous service! We could not be any happier with Portland Glass of Farmington, Maine! We highly recommend Portland Glass of Farmington, Maine as an outstanding company; serving their customers with excellence, kindness and respect. Thank you so very much, James and Katherine Mikshenas, Canton, Maine.
