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November 2023 by 1b1o2b1y
Have had oil changes, brake service and winter tire swap outs here for several years and have always had great service, communication and timeliness. Would recommend them confidently.
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November 2023 by Nancy Marshall
I had an oil change at this location today, and was very happy with the service. They were open in a Sunday which was very convenient for me! The two gentlemen at the desk were very friendly and helpful. The mechanic actually even checked my donut tire, which I had used recently after having a flat, and made sure that my donut was still safe. I really enjoyed my experience at this location and will go back.
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October 2023 by debbie Oliveira
Went today for my winter tire change and state inspection, was welcomed into the store by 3 charming men, my Service writer was Chris, who went out of his way to assist me in every way possible, he made me feel like family went over everything thing so there were no surprises, while I was sitting in the waiting room tech came out to check on me, they did a great job on my vehicle will always go back for the reasonable rates and wonderful service. Thanks again Chris your a great asset to the VIP team.
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October 2023 by Parker Olen
Above and beyond exceptional customer service. After another shop forgot to tighten the bolts on our new breaks when we had them replaced, which left my family with essentially zero brakes and leaking break fluid an hour and half from home, the manager fit us in immediately and repaired everything on a Sunday afternoon. The staff was extremely helpful and kind. If I lived in Farmington I would only use them for my cars. I would highly recommend.
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October 2023 by Thomas Keyes
Imagine my surprise when I was checking out after an oil change that 55 dollars was subtracted from my bill because of Loyalty Rewards. What a deal. We have been taking our vehicle to the Farmingdale VIP for a number of years and have always been happy with the service.
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September 2023 by Brian Pollard
The staff is extremely nice and helpful! Highly recommend going here for any car repairs you need.Services: Painting
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September 2023 by Charlotte Woodcock
I am in waiting room now ....This is a customer service rating...Have been here 1/2 hr and have heard the "F" word 26 times. If I ever come back here I will bring ear phones.The personal conversation by employees at the desk has been terrible! We live in an era that people are so disrespectfuI! Iwas a manager in a business and my employees would be axed for this.Hope my repair rates better customer service!
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September 2023 by welchy12541
Had my vehicle fail the inspection, brought it to my mechanic for the repairs and was told it should pass inspection. Brought it back to VIP and a different tech said it should have passed but because now it’s on a donut he can’t sticker it. Went back today and was told that tech “should be fired” by the manager because it doesn’t meet inspection criteria. Poorly managed, different answers from different staff over the same regulations. There is a reason VIP has a poor reputation. And unfortunately I got to experience it first hand.
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August 2023 by Connor Jones
Went in with what we thought was a quick tire fix that turned out to be an expensive ordeal. The staff went above and beyond to assist, extremely grateful to the front desk service and mechanics.
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August 2023 by Melanie M.
These guys really helped us out as we are on a 3 month camping trip in a rented camper van that ended up needing the brakes replaced. We were really concerned about finding a place that did good work at a reasonable price. We found VIP to be very professional helpful and they finished the brake work very quickly. We were on the road in no time at all. The manager Robert was actually from a different store and was substituting for the manager at the store. He really went out of his way to make sure everything went well. Would definitely recommend.
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July 2023 by Christina Hambrick
Brought in tire, needing flat repair was told at first it couldn’t be fit in. Then they could fit it in but they didn’t really have time to mount it. Although after repair was done, half hour later, tech was still available. Four stars are for getting it in like a five is for not doing a whole job and $33 price tag on it.
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June 2023 by Carson Walton
I would give negative 100 if I could. I took in my vehicle and not only did they keep it for two weeks after they said it would be done by a date at the latest but they also did not do what I asked/added stuff I didn’t even need or want. I went in knowing what the problem was just did not have the tools/space to do it myself so I took it in telling them what was wrong but instead they only fixed the pulley and broke my steering water pump. Everything was absolutely fine when it came to the pulleys but instead they told me one was cracked which is just not true. So they had it for two weeks and broke something on my van that they refuse to fix or replace. I wouldn’t recommend this place even if it is the only place to take it, I would just take my chances else where!
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June 2023 by Emily Hardy
The guys at this VIP have gone above and beyond for me, usually without an appointment or any prior notice. They get me seen in a timely manner, diagnose the problem, and get me back on the road, same day. They have saved my butt quite a few times. I highly recommend this place.Services: Tires
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June 2023 by David Dorr
My truck has had multiple issues due to rust over the last year. Terry and Matt have been more that helpful as I continue to update and upgrade my vehicle to standards and certification for vehicle inspection. Big shout out to the team at VIP Farmington.Dave DorrService: Vehicle safety inspection
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June 2023 by Matala Crete
Always a good experience. Caleb, Terry, and Scott were responsive, attentive, courteous, and efficient. I feel confident taking my vehicle there for service.
