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March 2024 by SeaBreeze Home Construction
I live out of state and called regarding an issue with my recently purchased shoes the lady I spoke with on the phone was very polite. I went back to the store with my shoes as she recommended that would be the best way to resolve the issue. The guy who was working at the store was awfully rude and could not speak without a rude remark/comment to everything. I believe his name was Topher as that is what it says on my receipt.I exchanged my shoes and even paid an additional $75 while he continued to be extremely rude.
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December 2023 by Frozen One
I had a few issues trying to place a phone order at an outlet store out of state before I realized there's one 1.5 hours away. One call to them, and my entire dilemma was remedied quickly.
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December 2023 by Tricia Grona
Black Friday is the day to be here! I love their big selection and affordable bags
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October 2023 by Jessica Metcalf
This Coach Outlet store is always clean, well organized and has unique items at great prices. The associates are friendly and helpful but not overbearing, which is appreciated.
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October 2023 by Tony Ferguson
Store was clean and customer service frim Topho was wonderful . Thanks so much!
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August 2023 by Cassandra Beckwith
My purse I designed online lost its bag tag, the staff was amazing helping me find a replacement!!! (8/20/23) they also had up to 70% off in the store I got a wicked cute belt bag, normally $300, for about $85!!! Sad I lost my one of a kind purse tag, BUT THIS BELT BAG THOUGH!!! ???
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August 2023 by ArtAttik
The staff are nice and friendly but would I buy from any Coach outlet probably not. Last year spent over $500.00 on their 70% sale and the bags did not last a year when sent for repair, they did the lousiest job and the band ripped in two weeks, there is a big difference with the quality of their store merchandise and outlet. Don't get fooled by the sale for few more dollars you can get a better quality from store. So disappointed of their Outlet.
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August 2023 by Jacque A
No customers in the store and 3 employees. Literally the worst customer service. Like dude, it’s a coach outlet not Prada.
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March 2023 by MJ
Ask to see their "retail" collection! Other bags are - not such great quality. Got an excellent deal on a "retail" bag - one of a kind for the store! Lovely sales lady shared lots of delicious tidbits about my new leather investment.
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March 2023 by Courtney Newell
4 employees and 3 customers while I was there. No customer service! Even asked someone if they worked there, all I got was a “yeah”. I looked through the entire store and decided to just pass.
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March 2023 by M Taylor
Ask to see their "retail" collection! Other bags are - not such great quality. Got an excellent deal on a "retail" bag - one of a kind for the store! Lovely sales lady shared lots of delicious tidbits about my new leather investment, and I'm looking forward to buying my next Coach bag right there in Freeport, ME!
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January 2023 by Sharon Tardiff
Above and beyond customer service. Knowledgeable on their products. ?
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September 2022 by Lauren L.
Felt like the scene in Pretty Woman. We had been traveling all day so I was wearing comfy clothes and when I walked in, two employees were working but neither greeted or acknowledged me. Literally was the only person in the store. There was a purse I would have liked to purchase so I told myself I'd walk to the back wall of purses and if they still didn't acknowledge, I wouldn't spend my money there. Sure enough, made it to the back wall with nothing. I'll spend my money elsewhere! "Big mistake. Big. Huge!"
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August 2022 by Patricia Pendleton
Went today, even after reading negative review of this store's employees. There were two young ladies working and the one who waited on me was simply wonderful. Went out back twice to find inventory that I was interested in. When I mentioned one that I liked from display, she grabbed it and calculated final costs and we had a good laugh when I purchased it. Very capable and knowledgeable of Coach products.
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September 2021 by Kyesha S.
I definitely was not welcomed or helped. I felt watched the whole time, I spent $200 and wanted to spend more but I felt like I shouldn't be there. I thought that maybe it was not actually happening because we're in 2021 and I would hope they have seen other people of color but unfortunately my friend who just so happens to be white across mentioned what she observed before I even said how I felt.
