Dooney & Bourke Factory Store offers an exceptional shopping experience highlighted by outstanding customer service. Reviewers praise the staff, particularly mentioning the kindness and helpfulness of employees like Shannon, Alisha, and Andrea. Customers appreciate the staff's balance of attentiveness without being overwhelming. Many leave with multiple handbags and express gratitude for the support and communication, especially when items are forgotten. The store features a vast selection of high-quality bags, with a special mention of the luxurious Florentine leather. Located in Freeport, Maine, the store is described as a hidden gem, making it a must-visit destination for handbag enthusiasts. Frequent sales and a welcoming atmosphere encourage shoppers to return frequently, reinforcing the store's reputation for providing an unmatched shopping experience.
Exceptional customer service! The ladies are amazing!
December 2025
I had the best experience at this store. Shannon Daye, the store manager, was extremely kind and helpful. She made sure my family and I got exactly what we wanted. They don’t make workers like her anymore. She deserves the world! We love you Shannon, thanks for everything!
November 2025
The customer service was fantastic. Andrea and Alisaj were so helpful but not suffocating, which was very appreciated. We walked out with 3 handbags!
