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June 2024 by Andrew Davis
Apparently, this company has stopped paying their smaller vendors. I smell a bankruptcy filing coming soon
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May 2024 by Pashynce Love
WORST customer service I have EVER experienced. I have worked multiple customer service jobs and I get it. You have bad days. Customers can be annoying. Whatever. But it's your literal job to be a decent person and not take things out on customers. Haley was the worst person I have ever met while shopping. She obviously hates kids so I don't recommend going to this store if you're, God forbid, a mother. Right when i walked in she looked at the kids and rolled her eyes and didnt greet us. My son is 13 months and was tired and making noises and she had the worst attitude towards us when we asked simple questions about what the sale entailed. My mom's son is 4 and at the END of our time in the store he got a little hyper and we told him to calm down and Haley got upset and told us to deal with him, after she heard us already handle it. Her attitude is unacceptable and was disgusting before the kids even made a sound. She was a smart*** and needs to be retrained on how to be a better human to people.
My mom and I love this store and usually enjoy talking with the employees and neither one of us want to go back. This experience was so annoying we'd rather pay full price at the mall than be around that kind of negativity and rudeness.
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May 2024 by Mariah Cummines
I used to love the store, but I will never be back. The only employee Working was so unbelievably rude when my son accidentally knocked a necklace over she gave us the dirtiest look and said can you not let him do that? I have never met someone so nasty stayyy awayyy especially if you have kids!
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December 2023 by lynh ta
I was there in October with my daughter. We are Asian. There were 2 girls working, both Caucasian. Diana insinuated that my daughter had taken the tag off the camisole that she had out on (to try on tops to see how they would look) because she found a tag on dressing room floor. She said, don’t take the tags off the clothes and bring that to me when you’re done. My daughter is 17. Didn’t know what to make of it initially but then checked and she went and told Diana that the tag she found was NOT from the camisole as its tag was still on her camisole (as she had tucked it in). Diana didn’t apologize or anything. Not sure if she was racist or didn’t like teenagers but she was rude and it has still caused my straight A, will be graduating valedictorian from high school in May daughter a lot of distrsss. Will never go there again.
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October 2022 by Britta DeMille
Great sweaters here, fairly priced and nice quality.
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July 2022 by michael donahue
What a adorable and fashionable place to shop for her!!
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February 2022 by Stevi Rodney
Only one staff member working she was rude and made shopping very uncomfortable. She hovered over while trying to shop so I left without wasting my money at such a over clustered shop and cheap material made clothing.
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September 2021 by Nicole Ziemba
Had the best customer service and loved everything I bought!
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September 2021 by Douglas J Skehan
Just plain rude doesn't listen to the customer and what they want very pushy
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July 2021 by Douglas Skehan
Just plain rude doesn't listen to the customer and what they want very pushy
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July 2021 by Lilly B
Staff was friendly and they had great floor set up. Plenty of dressing rooms too
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March 2020 by joanne Galgano
Love this store ....awesome selection...amazing STAFF...❤
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December 2019 by Tammi Easler
We have shopped here several times but on our November 16th visit we had the best sales associate ever. Kerrigan greeted us when we went in and was so helpful and friendly. We have never had such a friendly association in any of the Francesca stores before.
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November 2019 by Penny Inman
great store!! beautiful items and a friendly staff.
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September 2019 by Sarah Mulcahy
The best customer service! Pleasantly surprised at how friendly & helpful the associates were. They even saved my necklace for me when I forgot it in a dressing room and called back about it hours later. Great location and will be back.
