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March 2024 by Scott B.
I bought a pair of Maine Hunting shoes about 14 years ago. These were backed by the ability to have them re soled for life for free (since then they've changed their policy to include a nominal fee for re soling). I just received a call that they were unable to re sole my boots due to a glue they used when I bought them. My consolation - a 15% discount on a $300 pair of boots! They are a joke. I grew up with their stuff but now it's just a money grab. You're better off to shop the Mom and Pops...these guys only care about "Be an cheap robber baron". From a Maine guys - shame on you!
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January 2024 by Benjamin H.
This is a cool place to visit but with the sky high prices well you might as well by a Gucci paper clip 300$
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January 2024 by Logan H.
I will start with I love L.L. Bean, it is hands down my favorite clothing store and I am from upstate NY. This store is a good 5 hours away and it is the best an adult playground for people who love the outdoors. It is worth the drive up have a good time every time and there is a home store must stop every time. I have a pair of bean boots from my father a good 20 years old and are as good as day one. This place love customer service never have I had a bad experience. It is pricey don't get me wrong but it is worth every penny. There men's dress shirts are the best FYI. 10/10 please stop is you are in Maine or New Hampshire.
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January 2024 by Brian L.
After hauling all my friends from away here, I am pretty exhausted from doing the same thing over and over and waiting for my friends or family to look at freakin *everything* but, I think that's a testament to the majestic brilliance of the LL Bean store. They really do have almost everything. The hunting entrance is the best way to bring in guests, in my opinion. The 'Maine cabin' theme really does impress, with all the guns and mounted heads. Even though I sort of have to groan under my breath each time I bring people here, I do usually end up purchasing something. They really do make nice stuff, and obviously if you're an outdoors lover. Before I moved to Maine, I had maybe one item from LL Bean, but now I'm showing my 'current city' pride by amassing a bunch of clothes and accessories from them. Not just clothes, but they sell almost every hunting and camping accessory you can think of, and entire sections for men, women, and kids. On my recent visit, I brought my Danish friend who undoubtedly has viking genes, and was super excited to see how many items of clothing were available in "tall" Great store to check out. Freeport is definitely a tourist town, so I would say it is a "must visit" if you're on vacay, and if you're local... well, you know.
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December 2023 by Carrie C.
Llbean is a Maine icon and a staple for outdoor activity loving folks. It's not the only place by far, and in recent years I feel like it's taken a bit of a fall. They changed their famous return policy a few years back, and I think their quality has also gone down as well. One or the other wouldn't have been such a bad thing, but both, I'm not surprised that the reviews here are a bit low. I always use my llbean things well, and usually don't return them, unless it's really something awful. My sister bought 249$ boots and 6 months later, while pulling them on, the seam around the waterproof bottom split open, ruined. Their return policy, changed, she couldn't return them. However all that being said, there's still something magical about an LLbean visit. Especially in the most wonderful time of the year. That's why while this review is 4 stars. It's a beautifully well done, Christmas display every single year. We always visit and we usually find some great deals in their outlet store. Also a reason for a 4 star review. I love this winter wonderland and we come every year. LL bean may have gone down a bit and then also up in price, but some of their stuff is still fire. The people who work here are always there to give a helping hand, and always so polite. So all in all I still come here a few times a year and have a little splurge!
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December 2023 by Edward M.
The LL Bean flagship store is worth the trip. Well, at least from CT it is. I was there Black Friday and as expected it was very busy. But they had plenty of people working so it was manageable and the checkout lines moved pretty quickly. There's a separate store for home products so the campus is quite large. As I write this review they are undergoing significant renovations so it's a bit messier than normal. An employee told me that they wouldn't be completed until 2025. The small cafe they had downstairs is now closed, which is unfortunate because was pretty good. I'm told there will eventually be a bigger restaurant as part of the renovations. If you know LL Bean then you're familiar with the clothes they sell. Stuff isn't inexpensive but generally well made. The staff is very friendly and helpful. It's a fun place and worth a visit.
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November 2023 by Judy A.
The customer service is the best. Here's why. I'm shopping in the outlet store, my arms are full of incredible marked down items and poof a store employee saw me and offered to bring my items to the checkout counter. Yes please. Next we go to the LLBean home store. I love all the linens and goodies in this store. I'm in line checking out with my flannel sheet set and delicious jams. I use my bean bucks and after I payed she gave me a $10.00 gift card. I couldn't thank her enough. I could just keep writing about all the incredible employees we met that day of shopping. Looking forward to my next visit.
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November 2023 by Tray B.
Have always always always loved this company, the quality of product, and the style of the products! I wish I could buy all the women's products offered by LL Bean! Just quality and great customer service! My husband got me slippers for Christmas a few years ago, and they still look brand new!
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October 2023 by Chelsea D.
Not what it use to be but still a great store for high end gear and clothing. Came here a few times over the past weekend for some research on what to buy online as we didn't have the space to drive home with what we wanted. We found some awesome sweaters and rocked them at dinner and got so many compliments and the locals were kinda bummed when we told them we got them from LL bean. It was funny to see their faces. Anyways they've changed the layout and got rid of the trout pond. It seems a little more warehouse style than what I remember from years passed. Spent our bean bucks and we forgot to add the blanket and when we left we realized the guy checking us out didn't offer the blanket with purchase either. It's all good, we really didn't need another throw blanket but it would have made a nice gift for someone! Place is clean, bathrooms were good and someone was always there to help if you needed it!
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October 2023 by David S.
The great quality we know from years past is gone. Poor quality and misprepreenattion of their clothes and shoes is rampant. Sizes are not correct. Very disappointed in their decline and will never buy their products again. Womens shirts run very large. $27 socks are tiny and poorly made. Shame on LLBean corporate profits win over making quality products.
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October 2023 by Azizbek Nurmamatov
Quick in and out, receiving manager is friendly man
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September 2023 by Jay S.
If you are a fan of L.L. Bean products, you must check out their stores in Freeport Maine. I first walked into their fishing, and hunting store, which was connected to the retail store. I could not believe how massive, and how much merchandise was in these stores. It was unbelievable. I then stepped outside and directly across was the LL Bean Home Goods store which had some absolutely beautiful home furnishings.From there I then walked across from that store to the L.L. Bean bike, boat, and ski store. Thinking I was done I walked across the street, and seen the L.L. Bean outlet store. A total of five different L.L. Bean stores. If you love L.L. Bean it is well worth spending time here.
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September 2023 by John E.
Stopped into the flagship store to take a peek. The store was very busy (a bit too much for me) but appeared clean and from the conversations I heard the sales staff were very accommodating. Not much more to say about it - the store occupies multiple buildings so it's more like a campus or compound. Fun to take photos in front of the giant "Duck boot. "
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September 2023 by Dennis P.
I'm writing this review for men's clothing as regards sizing and quality. Both used to be excellent and they paid for return shipping is something was wrong. In the last year or so the sizing is a random event. Nothing ordered has come close, being so small as to qualify for two sizes smaller. And now the fabrics are thin and flimsy. And when this has happened, their shopping policy changed so that we have to pay return shipping. Not worth it and a total waste of time and money for which I got nothing. This happened a few times thinking each time they fixed their problems t they haven't. At least at Walmart or Costco I can try stuff on and not have to pay to return them.
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September 2023 by OT O.
We have ordered many things from LL Bean over the years and always been happy with the quality of products and service. To me this is one of the solid American companies, though I complain about many of them. So there. Thanks.
