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September 2025 by Lexi Kampouroglou
Carters in itself is a decent shop with slightly higher, but average pricing. Sure- there are some other places with lower pricing than them, but the convenience of going to your local town shop in a pinch sometimes you got to just do it. However, I will say that the customer service is very poor. The guy who is younger (Matt) I believe- that is always at the front desk needs a new job somewhere not in customer service. He has always been rude to myself, my partner and anybody I have recommended to go there. Not somebody I want as the face of my business. The other thing I noticed, while you are never going to be able to please everybody- as somebody who has runs a businesses and works in customer service. The fact that the owner comments on the reviews taking no accountability on the bad reviews and situations. He does nothing to correct the problems at hand and in most comments trashes the person that has left the review is very poor bad business. Carters at one point was the place I told people to go and I do believe word-of-mouth is the best way to get business. They have lost my business and my respect- I will be taking my business elsewhere and I will make sure to send my recommendations to a different shop. I believe kindness goes a long way in this world and the way this owner conducts his business is bad ownership and someone who is not a leader to follow. A good businessman and a good owner would try to at least take accountability. Apologize for the poor experience they had and try to correct any problems. Trying to bring back the business stating we’ll try and make the situation better at your next visit.
(Owners comments): I’m sorry your interaction with Carter’s Auto was not up to your expectations. It’s interesting that you don’t mention in your disparaging commentary of my business, that your vehicle did not pass Maine State inspection because it has illegal window tint. At Carter’s Auto we do our best to follow the rules set by the State Police for Maine State inspections. Because your vehicle got a sticker at another station does not mean I should continue to pass a non compliant vehicle. You are right about one thing: I will not take accountability for customers that have unrealistic expectations. Most of the time a customer will bring a problem to my attention and we deal with it to make things right. The people that do not want to talk with me directly and write a review on social media instead can take their business elsewhere.
Point in proving never taking responsibility… I actually was not looking for you to give me a pass on inspection. I simply was asking questions and went back inside after realizing that you guys had removed my old passing sticker to ask questions about what to do if I got pulled over since you had removed my old sticker to then realize that I had manufacturer tint due to the fact that my vehicle was purchased out of state. I have only lived here two years and was asking questions on Maine State Laws. Also, Carters was the original auto shop to inspect my vehicle and give me a pass… So before you want go and talk poorly about the customers that provide income to your business maybe you should have all the facts. Your employees provided poor customer service, and communication that day. While also managing to take all day 8 AM to 5 PM for an oil change and inspection. This is not a place I want to recommend anybody to do business. Horrible horrible ownership and management.
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August 2025 by allen80602
Over the last year: noticed after an oil change, oil was overfilled. Noticed after an alignment, all tires were inflated to 50psi. Noticed after a winter tire changeover/balance, a tire weight had fallen from a wheel in my garage. Noticed after a battery replacement, positive terminal clamp was not properly seated, or cleaned, and the bottom half of the positive terminal clamp was completely corroded away. Most of these were brought to Carter's attention. None of this is defensible. Lack of attention to detail here could have caused subsequent unnecessary expense, wasted time, accident or breakdown. I hope Carter is able to monitor and improve service for their future clients.
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July 2025 by Pam Albee
Quick easy service for State inspections. Best if you make an appointment.
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April 2025 by jess wheeler
Fast service reasonable price on alignment
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March 2025 by Seriously? Really?
Doug and his crew are the real deal. I’ve been a loyal customer of Carter’s Auto since 2001. I won’t take my vehicles anywhere else and have referred a number of my friends and they all say the same.
The people there are knowledgeable, thorough and patient. They take the time to explain the issues and the plan of attack. Their patience is particularly of value to me as I am a sex addict. In the middle of a vehicle diagnostic conversation I may feel the urge and have to excuse myself for a bit. No problem, they pick up right where we left off when I come back., without missing a beat.
My therapist and I are grateful to have them.
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November 2024 by Robert Bush
Doug and his team are the real deal. Honest, reliable, dependable, and detail oriented. I've been taking my 2010 F150 to Carters for the last 8 years and can't tell you how many times I've been happily surprised when my bill was a lot smaller than I expected it to be! Not once have I been up-sold on anything. In my 50 years of owning a vehicle, Carters is the first shop I trust without reservation!
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August 2024 by Nota Boomer
Nope! They denied my inspection because “the headlights were too foggy.” Took it somewhere else and got my sticker!
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August 2024 by Tiffany White
The best shop around. My family and I have been going here since we moved to Gorham 20 + years ago. It is the only place I would go for any type of work. Anything from a pre purchase inspection to timing belts. From a big job to a small job my family and I recommend this shop to anyone in the Southern Maine area.
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January 2024 by Laugh Love
Great customer service and they really try get the parts and your vehicle fixed in a timely manner. And they do it right.
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November 2023 by Sheryl Degen
DO NOT BRING YOUR VEHICLE HERE!!!This is lengthy but I guarantee you're going to want to read it and not bring your car here!!!! I brought my car to Carter's (AAA approved) to have the blend door actuator fixed. They told me it would cost $230 and take about 2 hours. They kept my car for 2 days, according to them the internet was down, and they couldn't order the part. When I got there on the second day my car was still not fixed even though they told me to come and get it. I brought the mechanic out to my car, who apparently is also either the owner or manager of the shop. His(Poor customer service) attitude towards me was terrible, I showed him that my car was still not working right, I still didn't have heat, the light on my panel was still blinking.He told me "It's been blinking the whole time I've been working on it. When I plug it in to run the codes it comes up as not fixed. You can leave it here and I can throw another part in and charge you another $400 if that will make you happy, but I don't know what to tell you." (very sarcastic) He then went on to tell me that my heater is supposed to blink and not work for over a min when I turn the car on... It's just heating up....Say what????He charged me over $250 for this..It just goes down hill from here!!!! I still have NO HEAT, it's still blinking, and when I drove back there to show him that it's still not working, he wouldn't even come out to my car to see......DO NOT BRING YOUR VEHICLE HERE!!!!!
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September 2023 by Jeremy Dugas
Great experience to date!
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August 2023 by Troy Anctil
The best auto repair shop in southern Maine!Honest assessments of your vehicle issues, fair prices and great staff! They also have a amazing network of outside businesses that take care of the items they don’t do!
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August 2023 by Robert Reed
We had to do an emergency tire swap due to a flat and thankfully they allowed us to bring the vehicle in to see if they would have time to do it while every other shop quoted us about a week out got the car back in maybe about an hour. Very quick service, polite and very helpful we really appreciated it ?
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June 2023 by Mike Kennedy
Very good service. They got the repairs done quickly
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April 2023 by David Savage
I've been going here for years, and the one time I go somewhere else ( due to me moving further away) I get taken for a fool and luckily return back to Carter's for a significantly cheaper experience, but more quality! Carter's auto in gorham is the best!Amazing, easy going staff.Expert knowledge.Prices that even I can afford ?And I don't get anxiety when I go here, but full blown panic going to their competition.I highly recommend Carter's Auto in Gorham.Services: Auto brake repair
