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November 2025 by Michelle LeAnn
Service was great, and the staff were very friendly. The service manager, Damian Derosier, was accommodating and professional. I appreciate the great service!
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November 2025 by Victoria Griffin
Bruce was amazing!! I had no appointment and got my battery switched in less than an hour!! Great job! Thank you
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August 2024 by Matt Milliard
Mike was fantastic! Great service - super helpful and professional. We’ll be back!
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August 2024 by Mary Miller
We are overall happy with our service but there have been mistakes when we call and set up appointments. We told the employee what we wanted to have done and then the day of our appointment they don’t have it in the computer what exactly we asked for.
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August 2024 by Benjamin Ely
300% Markup on parts and double charging for labor. If you value your money go someplace else. There's no excuse for a 300% markup except pure greed. It's real easy to see exactly how much a part cost just by going next door to O'Reilly's with the part number. And be carful they don't try to double charge you for labor. They disguise the double charge by calling it "diagnostic time" or "preventative maintenance" or "system testing". And "Captain JD" as his shirt read, is seriously lacking in the customer service, and communication department.
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August 2024 by Hannah Starbird
I went in for an oil change and inspection that I scheduled online. They were very busy but still took care of my car right away. Thank you!
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August 2024 by Richard Dorr
I have used this place a couple of times and had good service. However, I called on Wednesday the 24th and made an appointment for Saturday the 27th for an oil change and a state inspection. I dropped my truck off at 8am and was told that I could pick it up later in the day or on Sunday. They said "great, thank you." Saturday went by and I never got a call saying the work was done. I called them Sunday morning and was told that they didn't do the work. I was like "okay, will you be doing it today?" and was told "no." So I asked what the plan was and the guy on the phone said he didn't have one. So I went and pick it up. Customer service has gone out the window !
Update on 7/31/24
So the management team reach out to me and apologized for the in convents. Mike was really nice and wants to make this up to me. I will be given VIP Gorham one more chance.
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August 2024 by Anna nunya
Amazing Customer Service
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August 2024 by Kate Kromer
First time coming to this location, and will definitely be coming back. Quick service and had a place to work while waiting for my car.
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August 2024 by Alyssa Jones
Went in for my yearly inspection. As usual making the appointment and finding a time was easy and the service was quick!
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August 2024 by Cameron Ecker
Great experience as usual. They swapped tires and did an oil change. Quick service and a fair price.
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August 2024 by kambria carlile
Thank you to Dana at VIP in Gorham for helping me get the best deal on new tires! Amazing customer service & deals!
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July 2024 by Kelley Girouard
Had a great experience. They were quick and helpful and very nice with answering my questions.
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July 2024 by Joshua Hyssong
Dana, one of the managers, helped me with a car inspection. Laid every option out to me in an easily understood way and was super helpful all around! I highly recommend the Gorham VIP!
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July 2024 by Chris
Thanks to Dana and the crew in Gorham for going above and beyond to help us replace a battery terminal. We thought we could do it ourselves in the parking lot, but weren’t having much luck. Dana ended up coming out to check on us, and then rolled up his sleeves to help!
