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September 2023 by Scott Walkwitz
My car developed a loud knocking noise, called up an auto repair shop near me and they advised they could get me in in about a week. Happened to be driving by Frank’s and decided to stop in at 12:30 pm on a Friday afternoon, just to see if they could give me a quick diagnosis on the noise. They said they could probably take a look at it before the end of the day and let me know. Got a call from them about an hour later that they located the noice, and could have it fixed for under $400 and it would be ready before the end of the day. I call that a huge win!! Will certainly be back for any future repair needs! I didn’t think no appointment same day repairs existed any more!
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August 2023 by Nick Rosolino
Discovered today there was a screw in my front driver side tire and called Franks garage and they said come right over and it was fixed in about 10 minutes by Nathan.Thank you for the great service!Will recommend to our friends and family!
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July 2023 by Wade Leavitt
Good prices and quick and friendly service. This will be my new go-to for repairs!
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July 2023 by Cindi Brown
Great service and speedy and reasonable pricing ! These guys are life savers!Service: Transmission
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September 2022 by Olivia Dewolfe
I went to franks because I had an issue with the sound coming from my left front wheel when I turned right. Franks diagnosed it as an issue with the wheel bearings and recommended I go to the dealership because my vehicle was still under warranty. I went to the dealership and they gave me a hard time but eventually fixed one of the bearings. I brought my vehicle back to franks and they let me know that the one that was fixed was fine but the other one was still causing the issue. They recommended I try to go back to the dealership. I went back and the dealership and they told me this was not even something that is covered under warranty. I did my research along with the advice Franks gave me and pushed back on the dealership who eventually let me know they had made a mistake and realized it would be covered. I truly appreciated Franks honesty in advising me to go back to the dealership. I’m sure they would have loved to have my business but they didn’t want to take it knowing that this was something that should be covered under my warranty. I ended up getting the issue fixed under warranty and saved myself a ton of money. I’m not sure every car garage would have done the same. I will certainly be going back .
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September 2022 by Noelle M.
I have been to Franks 3 times now and they have always been honest and transparent with their pricing. The guys explained what my car needed and why and fully explained the pricing. Very happy and will continue to be a return customer.
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May 2022 by Garrett Schwindt
Unfortunate because I know the owner.. Don't trust this place.. ?
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January 2022 by Paul Poulin
Great customer service! They go out of their way to take care of you.
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January 2022 by Jessica Daggett
This morning (snowy/rainy mess) my husband was delivering a snowblower to a customer, and ended up with a flat tire. Then he broke his own tire pump, and was miles from home, the local gas station's air pump was out of service (it was one of those days). He stumbled upon Frank's Repair Service, in Gray. He asked if they could possibly fill the tire. They said absolutely filled the tire and refused any money for their trouble. Awesome service!Service: Tyres
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September 2021 by John Grotton
Purchased a used suv for our household, with less than 100k mikes on it. Less than 2,000 miles after purchase the transmission went. Frank's offered to cut us a "deal" on a used transmission installed... for the same price as a new transmission installed from a dealer.By far the worst car buying experience we have had. Predatory salesmen. Strongly recommend you shop elsewhere.***update***Upon trying to have the transmission replaced at another shop it was discovered that the vehicle had substantial structural rot, holes, and defects. We contacted Frank's (again with 0 help) and eventually had to have the BMV LE Inspection team look into the vehicle. They determined it never should have been sold in the condition it was in, and with their help have received a full refund.
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August 2021 by Doug Morgan
Some of the best service I have had in years!
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May 2021 by Calli D
As a woman with a decent level of automotive savvy I'm always very aware of a mechanic's demeanor when I bring a vehicle in. I've encountered a disheartening number of scenarios where I've been treated in a blatantly condescending manner and quoted unreasonably high prices for work I didn't need. I've had a garage tell me my vehicle wasn't safe to drive home unless I had front and rear pads and rotors (for the low, low price of 875) fitted right then and there. I'd personally replaced all four assemblies less than two months prior and confirmed when I got home that it was a weak attempt to take advantage of someone they assumed was none the wiser.This has never once been the case at Frank's. They've been helpful, honest and accommodating every step of the way. They once threw a beater jeep I'd snagged on an impulse onto the lift and let me come look it over with them after an hour of diagnostic work on their part. They told me not to waste my money, as they were quoting around 2,000 to start and didn't think it was worth it. Ever hear of a garage discouraging someone from unnecessary and expensive work? I definitely hadn't. They charged me a whopping $18 despite all the time they took. I had an actual conversation with a mechanic about feeling as though I was severely undercharged. I recently called about a flat tire, they had me bring it in the same hour, patched it so quickly I didn't even have time to stare at my phone, brought the tire out, loaded it in my back seat and charged me all of $13.I could go on, but y'all get the point. The level of integrity and honesty they show is unparalleled and I'll never take any of my vehicles anywhere else as long as Frank's is open for business.
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April 2021 by Patrick Estes
Very talented mechanics, that know what they are doing. They do very well explaining what is wrong with a vehicle. I highly recommend going to Frank’s Garage!
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March 2021 by Mark Lanoue
Unfortunately and fortunately I've had the pleasure of having my vehicle serviced here. I am here for the winter from Vermont where I out not able to go to my mechanic, a friend, who owns a service station. I am just under 10 minutes away from Frank's, I have had to bring my vehicle there, three times and Counting at this point, and I am scheduled there again soon. I don't know people in this area, so when I drop my vehicle off for the day they bring me back home, and then pick me up when the vehicle is done. I'm sure other places may do this , but being away from my friends and family and Network I am so familiar with, this has made me feel like I can count on someone here. Very friendly, helpful and thorough with letting me know what my vehicle needs, time to fix it, Etc.
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February 2021 by Nicholas King-Briggs
Great shop with great people working there. Wouldn't trust my car anywhere else.
