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March 2023 by David B.
Sales Rep Hank has no integrity. He said he would call once a particular vehicle was available to sell. I waited a couple of days and called and left a message but heard nothing back. Checked their webpage today and the vehicle is sold. Caveat emptor.
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July 2022 by Carol Lewandowski
Great staff and mechanics. They explain everything in detail. Fast service. Good communication.
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June 2022 by Joshua Harper
The sales manager I worked with was extremely nice and super willing to negotiate the price to a more reasonable level. He was extremely nice, the most polite , understanding, car salesman I’ve never worked with previously. No haggling with me over not bringing the price down, no hidden fees, and an amazing deal. if you’re looking for a slightly older used foreign, this is certainly the place to go. I got the car within a day. They are super fast, polite, and their cars are at a good fair market value even with the used car marked being so messed up. They were super understanding and I would recommend this place to anyone looking to get a used foreign. Overall review, absolutely amazing
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March 2022 by Weymouth Wilson
TOP SHELF BUSINESS, Very honest and and knowledgeable diagnosed the problem and repaired my truck. I highly recommend this business awesome people.
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January 2022 by Michael Allison
Good selection of genuinely nice used vehicles. Prices are fair.
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October 2021 by Mindy O'Leary
The staff here are great and they get the job done as efficiently as possible. They've always done an amazing job taking care of my all auto needs.
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July 2020 by Anne Theriault
These guys are the best and consistently have your best interest at heart. Hank and his team will not j*** you around. The entire team puts the customer first. If you're looking to buy a car, or have your car detailed, Hampden Auto sales should be at the top of your list.
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April 2020 by Dylan Hill
After using Rawcliffe’s to service my Audi for several months, we decided to try to see if they had any vehicles that was in our price range and what we were looking for. We just bought a 2016 Subaru Outback from Hank today and couldn’t be happier! With everything going on with the world, he got back to us as soon as he was back in the office. We went and test drove 4 vehicles to try to find our perfect one and he had them all ready for us one after the other. Once we decided on the gorgeous Subaru, Hank went to work dealing with the bank for us and getting everything squared away. He sent in a few different loan quotes to them each with astounding turnaround time. Two days (just because of our schedule) and we were out of there in our Subaru that will hopefully last us a long and safe time! Thank you to Hank and all of the great staff at Rawcliffe’s. It was one of the easiest car purchases I’ve made, and gave my wife the biggest smile driving away in her “new” car! 5/5 would recommend taking a look at their inventory and I’ve heard they will help try to find your perfect vehicle! Will be trying them next when I decide to upgrade my car!
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April 2020 by Mike Duclos
I bought a 2015 Honda CR-V in February from Hampden Auto Center. It is low mileage, in great shape and was beautifully re-conditioned. Hank and Rob made the experience quick and easy. I would recommend Hampden Auto Center to anyone looking for a good pre-owned vehicle!
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June 2019 by Frank Johnson
Nice used cars
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May 2019 by Steven Dominique
Great carwash
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October 2018 by Miller Kapler
Horrendous Customer Service -
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October 2018 by Miller K.
I had an extremely disappointing experience while shopping at Hampden Auto Center. My sales person was either extremely unknowledgeable, or equally misleading regarding the features, trim level and overall value of the vehicle I was considering. After conflicting feedback from the auto center and my bank, and I had to perform my own research on the VIN number and the vehicle's optional trim levels and features in order to learn and explain the differences and resulting discrepancy in value of what the vehicle actually was and what they claimed it to be. Under any other circumstance I wouldn't have minded a little research on such a large purchase, but when met with my sales person's obstinance to acknowledge the facts, the experience was far from enjoyable. In addition to his misinformation, the sales person's lack of preparedness and initiative resulted in prolonging an interaction that should have only lasted an evening to the course of three. This meant wasting time taken from work and my personal life. Our interaction was finally ended when our sales person neglected to follow up with me as promised, neglecting to leave as little as a voicemail to keep me informed. I light of the $2000 overstatement of NADA value in the vehicle, I had asked for a reconsideration of our previously agreed price. Upon returning to the lot to ask for an update and a reason why I wasn't contacted, I was told they were unwilling to negotiate the price, that they would be holding onto the vehicle to try to get their asking price and that I wasn't contacted because their phone calls would only go straight to my voice mailbox. It certainly doesn't take much effort to leave a voicemail, and is unnecessary to dismiss a friendly, willing customer from a sale for no good reason. Hampden Auto Center is run and operated by misleading, unknowledgeable and disrespectful people. They will certainly never have my business, and I will urge everyone I know to avoid them at all costs.
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January 2018 by Randie Davis
Been trying to buy a car.. I keep getting the run around.. the owner told me the car would be ready by 8:15am I drove an hour to find out they didn't even get the car out of the snow bank. I understand about the storms in Maine I've lived here all my life. However if you promise a customer that their car will be ready, knowing they are coming from a distance, and not so much as a call to tell the customer that the car is buried out back. Come on. When I got there and said I was here to pick up the car. The owner laughed at me and said “ Hope you can wait till noon, because it's buried in 20 feet of snow†I took a walk to look for the car thinking he must be mistaken, because he had told me to be there at 8:15am and that they opened at 8:00am. I told him that I'll be there early because I have to work later in the day. Well, I didn't see the car. I went up to the owner again and asked where it was. He said, “ Buried in the snow.†I told him, “ It was supposed to be ready this morning.†He said, “ Well I guess we won't do the deal then.†He shrugged his shoulders and walked off! I have never been treated so horribly by anyone in my life! DON'T BOTHER BUYING FROM THIS MAN UNLESS YOU LIKE BEING TREATED LIKE YOUR INSIGNIFICANT!!!!!!
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December 2017 by Brian Richardson
Very knowledgeable trained staff: friendly, honest and fair.
