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January 2024 by Kelly Jones
My TDI and I are very happy with the work they did. Everyone was super nice. Definitely worth the hour drive so glad to find a place I can trust my car with.
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October 2023 by Rick Markey
We blew up the engine in our Fiat 500 towed vehicle while exiting a campground in nearby Holden. We screwed up, it was our fault. RVers who tow and are reading this can figure out what we did. It was a manual transmission. A local garage told us to contact Rawcliffe's because they specialize in the type of work we needed done. We took the car there and the next day we had a report of their inspection and two estimates for the repair. The repair took several weeks because that's how far ahead this shop books their work. We just picked up the vehicle and drove it home to Pennsylvania with no issues. If you are in the area and have a breakdown, this is the place to go. I even checked with a friend who is in the auto repair business, and he confirmed that the amount we were charged was fair and reasonable. A big thumbs up and thank you to the mechanics and staff who handled our repair.Service: Engine repair
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October 2023 by M
I really appreciate looking at all of the replies, it's always good for a good laugh, I personally never have had my Audi here but would like to get it here one day... Also you should go to Party City in Bangor if you ever need balloons filled, Nate is great at doing it!
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March 2023 by Allyson Sorenson
Absolutely the go-to pros for Volvo, wouldn’t go anywhere else.
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February 2023 by Robbie Downs
I took my MINI to Rawcliffe's last year (2022) for service and I highly recommend everyone steer clear of this place. I have an extended warranty on my vehicle and was told they would contact them to have repairs covered and they didn't. They also did work I did not authorize and when I arrived to pick up my car, the bill was over $1k! Ralph knew I was on my way and left for the day. Rob was there and said he would contact my warranty company and call me with the cost of whatever wouldn't be covered. I paid $800 towards it with the expectation I would likely receive a refund for part of it because of my warranty. He never did call me and I called many, many times and was always told by Ralph that Rob was "at lunch" and he'd let Rob know I'd called. I have also written letters, including a certified letter to be sure it was received, and they have not responded to me. I disputed the charge with my credit card company in hopes it would get someone to reach out to me to get this resolved. They never even responded to my bank, so my bank reversed the charge. This is a very short version of what happened because it would be a book if I wrote it all out. Rawcliffe's came highly recommended and I honestly can't figure out why anyone goes here. They keep sending me an invoice every month for the "balance" on my account and I've told them multiple times that had someone reached out to me I would have paid my share, but they have completely ghosted me. I've had the same phone number and address for years, so I'm easy to get ahold of.
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November 2022 by Joseph Emerson
Highly recommend. Extremely professional and friendly, will definitely go back.Services: Auto detailing
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July 2022 by Lea Farrar
I have to say I am so very impressed with the service I had here! From the smiling faces when you enter the establishment straight through to the checkout process this place was amazing from start to finish. They went above and beyond and with very fair prices. Thank you for a job well done, my car drove like brand new on the way home and I will definitely use your business again in the future!Service: General repairs & maintenance
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April 2022 by Tricia Soucy
A big thank you to Rawcliffe's for your honest, reliable and friendly service! So nice to have an auto service center you can trust!Service: Tires
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March 2022 by Weymouth Wilson
These people really know their stuff, they diagnosed the problem with my truck told me the problem and fixed it.I recommend this auto repair company TOP SHELF!!
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January 2022 by Johan Halvorsen
One star (because zero stars is not an option). Rawcliffe’s seriously understaffed and makes promises they can’t keep. Brought my car there at the very beginning of the week and have called every day to check in and they haven’t even looked at it. For context I have a flashing check engine light that would require 5 minutes to diagnose. Also they will eventually stop picking up the phone if you call every day.I promise I’m not blowing this out of proportion. I was told on multiple days that they would definitely have a chance to look at my car by the end of the day. Every day when I called to check in, they told me they hadn’t had a chance to look at it but maybe the next day. I’m very unimpressed.
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December 2021 by jake mathieu
Had a slight issue and Ralph called and 100% took care of it as soon as he was aware. Always had great service and will continue to bring our vehicle there and recommend them.
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November 2021 by Gus Edgerton
Have not used them but once but service was very knowledgeable and decent to talk with about the issues with vehicle
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September 2021 by Shawn Johnson
I have to pass on how great the Rawcliffe’s Service Team was as a whole from the receiving of my car to the pickup. Long Story short I just retired from the Marines out in California and I was driving my Mini Cooper through Hamden and it over heated and the dashboard lit up like Xmas with every code popping up imaginable. We called around to see who worked on Mini’s , my neighbor Ben recommended Rawcliffe’s so we had the vehicle towed there. We dealt with Harley, Hank and one of the owners Rob. They welcomed us to the area like family. They helped us navigate the extended warranty we purchased trough USAA Auto where work that totaled over 1100.00 only cost us a mere 200.00 by the time they were done. Every question we had about what transpired and the timeliness of their response was very professional and did not keep us guessing about repairs. What really won me over was the empathy and sincerity of Hank & Rob when I picked the car up they explained the invoice and just the vibe of how they dealt with the 3 other customers in the shop felt like i was at a barber shop getting my hair cut with the positive flow of info and how every customer spoke so highly of them with courtesy and respect. They will have my repeat business and future business for all of my vehicles.ShawnServices: General repairs & maintenance
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August 2021 by L Yusvirazi
I have audi q5.. went to the authorized shop but they ripped me off.. went to rawcliff and they help me with good price. They also not always change it stuff but they can fix it.. recommended for you car..
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August 2021 by Russell Gillen
Company is a total ripoff. Had $4700 engine work and 3000 miles later engine fails and they refused to do anything. Mechanic lied about what is wrong with the engine. I wouldn't ever do mechanical work with this company again. The owner of the company wouldn't come good for anything that his mechanic did. No warranty.Service: Engine repair
