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December 2019 by Lauren Loomis
They trimmed my ferrets nails. She was in and out within a couple of minutes.
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March 2017 by Joyce McCluskey
As a part time groomer at Creature Comforts the post regarding the dog going without water is distressing. More distressing is a false review. Upon looking at the posters information, the poster has not brought a dog to Creature Comforts in over 2 years and never had the pet been here for grooming. I want to ensure that all the pets in for grooming are offered water at regular intervals as well as taken out to relieve themselves. Grooming animals will generally take a little water while here but not to the volume that they would when resting around their own home. The pets are going to act a little differently when out of their own environment as is normal. The staff does their best to ensure all pets are comfortable and shown compassion while here. This is why many of our staff members have been here for 10, 15, and 20 or more years.... as I have.
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March 2017 by Rosemary Wollerscheid
This is in response to Robert post. Roberts wife was hired to to be our Kennel Manager, I hired her to help me fix many of the problems that we were having due to our building age and facility limitations. She was to help us to take our 1980's Kennel into this day and age where the focus is pets being family members not just animals. In the 70's and 80's that was not the case; our kennel was built to house pets at a reasonable cost, keep them safe, warm, fed, and well cared for until their family's returned from vacation. Now a days some people may want more luxury, and frills in their boarding experience then just kennels and that's ok. Over the years we have found that not everyone wants to, or is able to pay for what that type of experience would cost us in renovations. We will always be limited by our footprint, and potentially by our building, but the quality and compassion of my kennel staff and the veterinary staff who care for each of your family members while they stay with us is, and will always be, the best your furry kid could ask for. We love seeing each dog and cat that board with us, many come every week, we know them by name, and they stay for long periods of time. Our facility is old, but it is clean, warm, dry, and your pets are very well cared for. I can not apologize for that, but I am sorry that Roberts wife felt so bad while she was here.
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February 2017 by Happy Swheatie
My dog went there to be groomed...he was HEAVILY panting when I picked him up...he headed STRAIGHT to the water dish when he came home. NEEDLESS to say, they WITHHELD WATER from my dog for HOURS. TOO CHEAP to supply water but NEVER TOO GREEDY to CHARGE a SHITLOAD of $$$$.
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August 2015 by Jean K.
Don't go here. We dropped off our perfectly healthy, but high strung Beagle while on vacation about 2 yrs ago. We rec'd a call while on vacation that our dog had passed away. I've felt terrible ever since. It's not my desire to destroy this establishments, but I feel obligated to share this experience.
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February 2014 by Ben W.
This is not the place to go if you care about your pets. The staff are rude and unprofessional, and the facilities are dirty and inhumane. Please trust that this is a review made by a person who has seen the way this facility operates first hand. They do not care about the animals, they care about getting your money.
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September 2013 by Daniel B.
I brought my dog here today despite the only other review on this site for this business. A friend of my wife recommended this place when she expressed frustration with Petco's grooming inconsistencies. I was leery about trying after reading the other review. I was open minded when I walked through the door. The place was clean and we were greeted warmly right away. The staff took our vaccination info and told us the groomer would be right with us. We went to lunch and wasted some time shopping before heading home. The office called my mobile number around noon to let me know my pup was ready to be picked up. The grooming was exactly what we asked for. I informed the staff of their negative social media presence and recommended they ask customers to tell their story. The last reviewer may have had a bad experience over a year ago, but my experience today was top notch. I reserve 5 stars for exceptional service but I believe 4 stars is appropriate for my experience today. When I see a really horrible review from only one person, I have to wonder if there isn't some other motivation behind the post.
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February 2013 by Robert White
My wife worked at Creature Comforts for several months...or as long as she could take it. She came home crying and upset on a regular basis due to the way the animals were housed and treated at Kittery Animal Hospital/Creature Comforts. The condition of the facility is very dirty, outdated and poorly maintained, resulting in inhumane conditions for the animals boarded there. The regular staff are complacent (at best). Very sad indeed.
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September 2012 by Amanda C.
This place is awful. We are relatively new to the area. I have used their grooming services several times. The first time I dropped our dog off, I was really bothered by the attitude of the girl at the front so much so that I decided to choose a different veterinarian. The people at the front set the tone for the whole place! However, When we picked my dog up from his grooming appointment, he looked great! So, we brought him back a second time. Not only were the girls at the front not friendly...they were rude (again). Grooming was okay that time. This time, again, everyone I encountered was rude and I dropped my dog off at 8am and he was not ready until 4pm. This is unacceptable. He is a small dog and there is no way it took that long to groom him...so he has been sitting in a cage for the day. This is traumatizing especially for any dog that is already nervous for grooming. I understand that you schedule several dogs at a time so you can dry one and wash one simultaneously...but that can't possibly be what happened here. I am actively looking for a new groomer and DEFINITELY thankful that I decided not to use their veterinary services from the beginning.
