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January 2024 by Nate L.
Patients with covid are being intermingled with other patients at mealtimes in the cafeteria. The nursing staff knows full well that they are going against regulations with a covid outbreak conditions.
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October 2023 by Kendra Y.
My mom has been well taken care of at Durgin Pines. It is always clean and well maintained and mom has enjoyed the food and has good interactions with the staff. We are thankful she is there.
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October 2023 by Andrew Perry
Durgin Pines truly feels like a home away from home, the compassionate staff insures that my grandmother receives personalized care and attention she deserves. The environment is clean and inviting with a lot of activities that cater to their interest. It’s reassuring to know that my grandmother is such caring and loving hands. I highly recommend this facility.
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October 2023 by Lucas Trimmer
I has been two years since we moved my grandmother into Durgin Pines and we have only have positive things to say about her experience there. The nurses and other faculty members are such a pleasure to work with and there are a litany of activities for her to occupy her time.
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September 2023 by Laurie Spinney
Terrible liars running this facility! They hide things from the families of the residents. They took residents to Olive Garden. Becca, the driver, slammed on the bteaks of the bus they were in, sending 2 residents flying out of their wheelchairs! They never called an ambulance and made the man that landed on the floor of the bus ride back on the floor!!! I happen to know someone that knows this Becca from the rec. dept. First Becca lied and said it didn't happen. Then she admitted it did happen. Then she told my friend "How would her daughter know (meaning me)? She hasn't been in to see her mother (meaning my mother) for months!" Another lie!!!! The social worker also lied about the incident and told me they had issues with the bus!! I am furious!!! Do NOT bring your elderly family here. They will lie and downplay or deny anything that happens involving your relative.
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August 2023 by Beach City B.
Durgin Pines planned a bus trip with a half dozen or so residents, including my mother, to Olive Garden in Newington, NH. When I spoke to Shannon, who I believe to be the social worker, I asked about the trip and how it went. She said it was canceled. When I asked why, she said there was an issue with the bus. When I asked what was wrong with the bus she changed it to "There was an issue ON the bus." That's all she would tell me. So a day later I called my mother and asked why the trip was canceled she had a whole different story. She said the girl driving, through no fault of her own, was turning into Olive garden and a car hit the bus. There was a different person supposedly securing the wheelchairs for safety reasons at Durgin Pines before they left. Ha! Well 2 residents were thrown out of their wheel chairs!!! How dare Shannon from Durgin Pines refuse to tell me about the accident when my mother was in the bus!!! My cousin went in to visit my mother and she asked why the trip was canceled and they told her there was something wrong with the bus. So, this is what they are all telling the relatives of the residents!! They have no problem calling me up about money. But lying to me and everyone else about a car accident is atrocious! This administrative staff is horrible. DO NOT bring your loved one's to this facility!
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January 2023 by R Pip
Why would you have a gazebo with steps in a geriatric setting?
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July 2022 by Kelley M.
This facility ended up being horrible!! My mom went backwards with her condition (dementia). After 6 weeks we had to rescue her. She never showered the entire 6 weeks she was there!!! They told us she didn't want to bc it was so cold. What!?!?! Seriously!!! My mom called several times a day begging to leave. They locked them down in their rooms for 2 weeks for Covid outbreak. Wouldn't even let her outside!!!! It's summertime!!! She lost weight and became overly emotional all day. We saved her! Complete turn around once out of there. Don't bring a loved one here!
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January 2021 by Kathryn Desrosiers
Durgin Pines has been a wonderful place to work for the last 12 years! The staff are wonderful, caring people and make a difference in the lives of the residents.
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January 2019 by Mechthild Romoser
In my experience Durgin Pines is a first rate assisted living facility and nursing home. I have visited many facilities in Maine and New Hampshire and find Durgin Pines definitely among the best - if not THE best.With the open, generous layout of the rooms, the beautiful landscaping around the buildingsIn a quiet setting close to restaurants and stores,the inclusion of a daycare center for preschoolers Durgin Pines design and location is first rate.The staff is very friendly ,helpful and trying hard to bring some degree of happiness into the otherwise difficult and often painful lives of the residents. Nobody chooses to leave their home and move into a nursing homethe foodf is quite good most of the time, activities, including visits with the children from the daycare center bring a lot of joy to the patients.
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January 2019 by Julie Lizanecz
We couldn't be happier with the care my mother has received so far during her rehab. The staff, from the administrators to the care givers, are truly amazing! They are all super friendly, patient, and welcoming to my mother and our family. They take the time to update us on her progress without prompting. They are passionate about the care they provide, and it shows!
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January 2019 by Susan Walker
Wonderful staff and excellent care of pts
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January 2018 by Meredith Murphy
Staff are friendly, rehab services seem to be effective, food is just horrible. asked if more fruits and vegetables could be added to the diet so that my elderly mother might feel better and the request was rejected! wow.
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January 2015 by Jehal Tools
They don't answer the phone for hours at a time. You have to leave a message.Left 3 in 2 hours. All other departments have recordings no body picks upCannot get to a patient room unless you have their room number. Thier is no dialing by name system in place.Just sad trying to talk to a love one.
