New Balance Factory Store Kittery is a sportswear outlet that offers great value for footwear, apparel, and accessories. Customers appreciate the friendly and helpful staff, with several reviews highlighting exceptional service from employees who are knowledgeable and professional. Shoppers often receive personalized advice, whether it’s about running shoes or finding the right fit for their feet. The store provides a clean and welcoming environment, making shopping a positive experience. Although some mention limited sizes in certain shoes, many find suitable options and leave satisfied with their purchases. The staff’s dedication and willingness to assist, along with the store’s clean setup, make it a recommended destination for footwear needs. Customers also share their enthusiasm for new shoes that fit well and improve comfort, praising the overall shopping atmosphere and service quality. Overall, New Balance Factory Store Kittery stands out as a store with friendly staff, good selection, and a focus on customer satisfaction.
Here's an appreciative shout-out to Melissa who was so helpful in locating the right shoe at the clearance price (even in another store). Thank you for being so awesome. I was happy to find that 860!
August 2026
The 2nd time we've been to this store and both times has been a homerun. Very lucky to have Blaze help us each time. Great service and awesome products. Blaze is knowledgeable and helpful. We'll be asking for him every time!
July 2026
I went in this morning and they were busy. Marley was the representative that helped me and she was kind, patient, upbeat, and attentive. She handled the amount of customers like a pro and made everyone feel seen without feeling rushed. I’ve worked customer service my entire life and she’s fantastic!
