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June 2023 by Christopher T.
I can always find what I need at RL Kittery with help from Tammy. Excellent experience always.
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June 2023 by Google user
We visited the Polo outlet in Kittery, Maine, at 9:08 AM and checked out with Stephanie. What a horrible checkout experience. We found Stephanie to be ill-tempered and rude. She did not seem to know what she was doing at all. She contradicted herself twice concerning the email and rewards program for coupons. When we called her on it, her attitude declined even further. The manager came over as she sensed we were not happy at all, as she knew we were regular customers, high rollers. Too many type-A personalities all wanting to be in charge. For the record, we were polite until Steph was at checkout. The folks in Kittery could learn a lot from the store in Wrentham, MA. The very best Polo factory store we have ever shopped.
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June 2023 by Atlas Shrugged
We visited the Polo outlet in Kittery, Maine, at 9:08 AM and checked out with Stephanie. What a horrible checkout experience. We found Stephanie to be ill-tempered and rude. She did not seem to know what she was doing at all. She contradicted herself twice concerning the email and rewards program for coupons.When we called her on it, her attitude declined even further. The manager came over as she sensed we were not happy at all, as she knew we were regular customers, high rollers. Too many type-A personalities all wanting to be in charge. For the record, we were polite until Steph was at checkout. The folks in Kittery could learn a lot from the store in Wrentham, MA. The very best Polo factory store we have ever shopped.
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June 2023 by Spencer King
Went out of there way to fine me a shirt out back. Amazing customer service and amazing employee's.
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April 2023 by Darrell Hutto
Great shopping experience there the associates were very helpful in putting together outfits for my grands.
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April 2023 by Abramo Asida
The man at the cashier careless, fast as he can so we can leave the store, he want to charge extra fee if we order sizes that store doesn’t have, at the end we found 2 missing items from our bag, definitively we will ask for the missing items, we have the receipt and the store has cameras!!! It was our store for more than 7 years with thousands spend there not anymore !!!???
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April 2023 by Benjamin Sommer
Great selection of Polo. Lots of accessories to choose from as well. Staff members are friendly.
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October 2022 by Bob Landry
Great selection
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December 2021 by Karan Katyal
A big thank you to Hannah Katz, store manager for exceeding customer expectations!! Was looking for a specific item which she help me procure from a different store and ship to my home for free…thank you !
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December 2021 by Elizabeth F.
I am in love with this store I have bought this dark soft navy blue polo vest to go with long sleeve t-shirts with logo's on the sleeve and paired it with some skinny jeans and they fit awesome !!!! The sale prices could not be missed definitely will be back.
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November 2021 by Tarun Yadav
Great customer experience. Bought several items at good prices with various discounts applied. Sales Rep Paul was exceptionally helpful and chatty. RECOMMEND
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November 2021 by O C.
I love Polo so I was excited to visit their Kittery location. I bought a few items including a really nice hoodie with the logo on it. A month later I go to wear the hoodie but the security tag is still on it. SMH I reached out to the store and the associate says it should have set off the alarm when leaving. I explained that it did and when I went back in the store another associate said I was all set. She offered to send me a shipping label to ship the item back but I am not shipping back an item I bought for their mistake. My only option is to travel an hour away to the closest store to have this removed so I can wear my $80 hoodie.
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September 2021 by David Ortiz
Have not been there for years but it's better then ever.
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September 2021 by Emma E Binnie
Awesome selection of collared shirts. I get all my essentials of work shirts here now. TBH I originally came over because the people who work at J. Crew made my feel very unwelcome and were not very friendly at all, but I will keep coming back from now on. The staff is welcoming, warm, friendly and helpful. They (well some) do take a VERY long time to ring you up and fold all of your clothes but it’s ultimately worth it. Nice combo of professional and also cool/casual items to add to your wardrobe.
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September 2021 by Omar Hassan
Overpriced for any store let alone an outlet
