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December 2023 by carson hodsdon
Like the one 1️⃣ hour long show that I watched in us in a few years and it made me feel so bad for him that it was just the first
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November 2023 by Roger
Jessica, Shawn and the service gang have treated us very well over the past couple of years. We bought our Airstream in VA and it has had several issues, fortunately most covered by the extended warranty. We have also stored our trailer there. Like anyplace these days, folks are busy, but we always feel listened too and enjoy working with them. We are still trying to tackle some of the warranty items but much of the delays have been due to getting parts, not due to the service department. We recommend Airstream of Lebanon although we have not yet dealt with the sales department.
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October 2023 by Denise Corcoran
Since I had bought my new 2023 Flying Cloud only two months prior, every week, something else wasn’t working. Water flooding my floor, drawers not shutting, ceiling leaking, bunk bed collapsing – these were just some of my issues. It was brand new! Desperately, I stopped by Airstream of Lebanon..John greeted me at the front door, and after hearing my grievances, he walked me back to Jessica, Airstream’s Service Manager. Attentively, Jessica listened. She educated me with information I was not aware of, including the Pre-Delivery Inspection Form (PDI) every new owner should receive. I had not. Then she pulled out her magic wand. Little did I know miracles were about to happen.Between Jessica and Paul, her assistant, Rick was already inside taking care of my bunk bed, Tony, my hitch, Sean, my tires including my TST devices and stop nuts. They went down my list. I’ve been to Airstream of Tampa where I had purchased my trailer and also to Airstream of Gainesville on my way up from my home in Florida, but there was no comparison to the efficiency and expertise awarded me that morning. I probably wouldn’t have had all my issues had I purchased my 2023 Flying Cloud from Airstream of Lebanon in the first place.Airstream of Lebanon people are professional, thorough, and know what they’re doing. They have integrity. They definitely excel.Three hours later, I left with a smile. I was satisfied. I had come to the right place. They gave me a new Airstream perspective. Thank you, Jessica, Paul, Rick, John, Sean, Tony, and Mary. It’s been a pleasure meeting all of you.
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August 2023 by Joe Currier
If you are looking for parts at dubbe the price this is the place for you 20$ plug end 47.55$ yah try anywhere else
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July 2023 by Karen
Very disappointed. This location is affiliated with the Nashua NH location that unfortunately misrepresented themselves and oversold and under performed in sales and service. The Maine location stated they would fix everything and make sure, as buyers, they would make it right and we would be happy. Flash forward today, still disappointed and having issues. All calls go unanswered and they are now ignoring our complaints to Airstream Corporate. Shame to do this to a permanently disabled veteran. We would accept a response from dealer if they choose to. If not buyer beware.
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July 2023 by Josh Massey
Excellent service, very knowledgeable, and unbelievably friendly! I had a self inflicted issue, and was stuck in a bind. And Sean was able to answer all my questions, and was VERY patient over the phone and fixed my issue. Thank you Sean, you are a Lifesaver!
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May 2023 by Margaret Burke
Always friendly. Today was a solar issue and Sean was great at problem solving. Mary helped me with product purchases, Paul is such a great face to the experience as he is personable as well as very knowledgeable! And Jessica rolls with the punches no matter how busy. Overall a great day even though we spent a bundle...
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March 2023 by Skylar Martin
Went to look around and get our feet wet, the sales guys were helpful, and not pushy in anyway. Very straight forward process on purchase and ordering etc. we will be purchasing from them in the near future. Told us exactly what credit score, down payment a d process to follow. Thank you Chuck and Roy? From finance
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March 2023 by Walter Mercer
Had work done on our Flying Cloud and had a full dealer inspection.This is a first class team (Jessica, Shawn, Paul, and Mary) with exemplary responsiveness, communications, and follow up.When you contact Jessica, you get an email back within the day if not sooner. Paul does the intake superbly. I gave him a long list and every item was handled. Mary is as good a detail person as I have seen. And Shawn has a wealth of experience and knowledge and is focused on "getting it done."Highly recommend this team.
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October 2022 by Barbara Bathe
We are on our third Airstream all purchased from this dealer and their sister store in Nashua, NH. They have always treated us fairly and have gone above and beyond to make sure we had a positive buying experience and promptly takes care of any minor issues we have had. I highly recommend this dealership !Barbara and Frank
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September 2022 by Andrew Hatfield
Good selection and knowledgeable staff. We have had service here several times and are very satisfied with the work and the price.
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September 2022 by Teena Addison
We had an appointment to have several items repaired and replaced. It was all done in one day and it was done correctly. Thank you to Jessica, Paul, Mary, and Shawn for your professionalism and dedication to making our experience a top notch one.Lebanon has forged a great group of people together to get the job done.
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September 2022 by Charles Butson
Great service department! The Alde system on our new Classic stopped working when we were in Northern NH (1400 miles from home). We contacted the Airstream dealer in Vermont. They were not able to help us for months. We called Airstream of Lebanon, Maine on a Thursday. Jessica, the service manager got us in the following Tuesday morning. They took us in when we arrived and immediately went to work on the trailer. They got us back on the road later that day. They are a dedicated Airstream dealer! I would highly recommend using them if you are in the area. Thanks to Jessica and her team.
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September 2022 by M
I had high hopes but this place was a major disappointment. I think the people mean well but I scheduled a minor siding replacement from a scratch/scrape as well as a handful of minor repairs. The unit was not ready on the day promised and we did not do a thorough walk through upon delivery. When they removed the sink to make the repair, they did not put it back correctly and that leaked. They forgot to turn on the valve on the water pump and that did not work. The awning they said they repairs was not repaired. They replaced the motor but apparently did not check it as it still did not close. The leak in the bath fan, still leaks. The inverter has not had power since they removed that panel (coincidence, i think not!). The trim was not re-assembled properly and has gaps, missing nails, and not moulding any longer. the tv was un resolved and they later said it was the coax but never replaced it or provided it as promised. Finally, the refrigerator was un-repaired and they said it was normal to always hear the fan. Not true. it needed a thermistor replaced which I did on my own. When contacted about the major issues like the trim, they claimed they had nothing to do with it. The pictures and the Jackson Center says otherwise. So meaning well only gets you so far. Don't use this company.
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August 2022 by Michael Thomason
BEWARE!! This place gives Airstream a bad reputation! We dealt with Paul in Parts and Jessica in Service. Paul did order our air conditioner, I gave him the order numbers because I called the Ohio Factory! They said they would let know when it arrived, but did not! We called and called with no avail! Finally drove to Lebanon and picked it up! We do not recommend them!
