Nadeau's Marine

Most Recent Comments

• August 2023 by Eddie Martz
  I purchased my boat from Nadeau's Marine 2 yrs. ago and the relationship has been outstanding from the start ... Amy is the BEST, she is on top of everything ... each time I've had a question she is friendly and quick to reply ... I met Liz today who works with Amy and she knowlegable and friendly ... I know there are some old negative post about this businesse but its just that OLD! I recommend going and talking to the team at Nadeau's Marine - Litchfield if you're looking to purchase a boat ... I've had great service each time I've been there and have complete confidence that my boat is on great hands!
• August 2023 by Kathryn G.
  Just wanted to say that our experience with Nadeau's marine was great. We needed a new motor for our pontoon boat. Decided to business with Nadeau's and we weren't disappointed. The young woman that worked the front counter was sweet and knowledgeable. Scheduled our appointment and the Job was done in two days. The marine mechanics were outstanding and the work was nice and neat. Back on the water and enjoying our old boat once again.
• June 2023 by Gary M.
  I would give this bush League operation zero Stars if I could but then I wouldn't be able to leave my review. I saw another review that says they don't answer their phone very true everything goes on a message probably so they could screen because they do poor work. They were told to replace my bilge pump and it wouldn't work so they replaced it and then said it's good to go I get into my boat the bilge pump still runs. I called back to let them know I'm not happy to see what they could do about it the woman said she'll call me back she doesn't call me back for 6 days. I finally called her back and she proceeds to tell me that she had called me. When she didn't! To tell me that the reason my build pump might be open is because there's debris stuck in there. They couldn't tell me that when I picked up the boat? I would have had to debris moved so I don't have an issue with my boat. The woman continues to tell me that this is what she told me when I know it's not true so now she's making up story I would never go to that place to save my life. I'd rather buy a ticket on the titanic. They're rude she's lying and they don't check their work!! Why would they replace the pump and leave the cause of problem open so my pump can burn out?? Maybe you could warn a customer?? That's not even to mention when they clean out underneath where my controls are that they leave the table out and that they track their big ass feet all across my deck of my boat and don't bother cleaning up after that but that's another story
• June 2023 by Gary M
  Send boat into their business to have issues with bilge pump worked out. Replace bilge pump did not make sure that it worked. The boat is in the water and if you turn the master power on the bilge pump comes on right away there's no way to turn it off how did they send out a boat without checking to make sure it's working properly. If it is not what I told them to do they could have said hey there's a bigger issue do you want us to fix it or not. Instead they replaced the part did not make sure it worked properly charged me for it and then made no effort to try and fix it justify or other than blame me and say they called me and told me that there's blockage. Blockage that they should have fixed in the beginning but now somehow it's up to me to fix. Poor customer relations no desire to fix anything and claimed I was angry h*** yes I was angry they charged me a lot of money and did not fix my problem did not have a willingness to help me or even hear me out
• June 2023 by Justin Rolfe
  did nothing they said they were going to do. we bought our boat from them and had issues that we kept bringing back to have fixed. needless to say our boat did not get fixed until we brought it elsewhere. then on top of that nothing was done that they told us. was supposed to install a new better speedometer because ours kept not reading properly. well he installed another same one after we paid for a newer better one. horrible service never truly fixed the problem or did what they said they were going to do. even charged us for things that they never did.
• January 2023 by justin babcock
  Had my Lund fishing boat winterized, shrink wrapped, and stored. Straightforward process and the gals at the desk were helpful getting things set up for a fist time costumer.
• June 2021 by Jacob Swearingen
  Don’t waste your time with this place... false advertising with prices, you look on website but when you get there price goes up by a third!.! Update your website people.
• October 2020 by Kim Foster
  Purchase a brand new pontoon two years ago, they winterized first year and left a washer out. Boat leaked oil all winter in my garage. Had boat winterized this year and they never put the dip stick back in. Called this summer looking for a part for my boat and was told they would have to look into it and no one ever called me back. Hours are horrible and not convenient to the customer. Very disappointed with the service and will be going elsewhere in the future, which is really to bad because Nadeau’s is very close and convenient to my home.
• December 2019 by TruthBombs 4YourMoms
  I would not trust or deal with this company for anything. Extremely unprofessional.
• October 2019 by wayne dunn
  I purchased a 15 hp tohatsu last fall long shaft. I picked itup put it on my boat . When I ran it water came over transom. I Screwed up my boat was made for short shaft. The folks at Nadeau's did not make the mistake I did. What did they do next ?Solved the problem.
• September 2019 by Alpha W.
  I have done business with this company since we bought our boat in 2010; winterization and storage. This year when we went to pick it up we found out there is a new owner. We had some work done when I dropped it off in the fall and they had taken the seat covers off and left them in a pile on the floor. Needless to say mice decided to make a home of these covers. When I picked it up I noticed it and ask what they could do. The guy I asked seemed absolutely clueless and said he would have to ask some questions of his staff. Come to find out the guy I asked was the owner and was skating around not having to tell me he wouldn't do anything and it was on me. I left with the understanding that he would get back to me in a couple days. After a week of no call back, I called. Every time I called he was "busy" and not available. I would leave my number for a call back with nothing. He finally called me another week later to say that he wouldn't do anything and it was on me. He also stated he knew nothing about this kind of business and was learning what to do. To put it simply read and listen to the other reviews on Yelp. Don't waste your time and money at this place, go somewhere with a competent owner who knows what they are doing.
• August 2019 by paul didden
  Customer service has gone out the window, the only thing they are concerned about is $$$$$
• July 2019 by Guy Ordway
  I'm told Nadeau's just changed ownership it appears things have gone downhill fast. Worst consumer experience I've ever had. It's a very long story.. the short version. Another marine mechanic shop had a problem with my tohatsu. While ordering the parts from Nadeaus we were told the repair is under warranty, so bring it in. So we brought the lower unit to Nadeaus a week later after they called and told us they had received the ordered parts. Each time I called I was told they would get to it “tomorrow.. or the day after”, 22 days later and over 12 phone conversation (specifying I was told this was warranty work on each phone call) they completed the work in about an hour. I know this because I'll called at 1:00 pm and they said they hadn't even looked at the unit since it was dropped off. They called back a little after 2:00 the same day and said it was done and they informed me I owed them almost $300 for the repair. They never called to tell me they didn't think it was warranty work. They just did the work planning on charging without any authorization. The woman at the service desk tried to tell me the parts took a long time to get.. which wasn't he case, since the parts were there (so was she) when the unit was dropped 22 days earlier. Then she told me the only reason I was upset was because “ you have to pay”. I explained as calmly as possible, with no yelling and certainly no profanity, why I was not happy with what had transpired (or didn't) over the past 22 days. She proceeded to tell me I was “F-ing insulting her” hung up and wouldn't answer my call the rest of the day. No one would pick up the phone. I left messages.. no return call. I think my regular local shop got stuck with the bill, unless Nadeaus honored their word and warrantied the repair after all of that. I've never written a bad review of any product or service in the past. But I've never experienced service this poor. I had high hopes for the shop, nice building, staff was nice enough the day I dropped the unit off. I was planning on ordering the parts and having them do the work to convert the boat from a tiller steer to a steering wheel set up. But I'll need to find another source for parts and have my local Yamaha dealer do the work.
• May 2019 by Eugene Frye
  A joy to deal with very knowledgeable love there product can't wait to get my boat in the water👍😀🇺🇸
• October 2018 by Mike F.
  Shysters! Cheats, Thieves and liars. I don't know where to begin. I need my boat winterized. I called these yahoos. I explained I have a(n) 2007 Maxum weekender. I explained this several times. I was quoted $300 plus tax to winterize. I asked if the onboard systems would be done for this price. I was smugly told by the female employee "that's what winterize means". Ok then, silly me. I asked (Tuesday) if it would be able to be done by Saturday as freezing weather is here. Maybe she says. I said well I realize short notice is not your problem but I need to know as I need to find someone short notice. Finally after many uncertain answers she says yes. I asked what about wrapping it too? $375 for that boat do you want it stored? I said no I can store. She says then we can't wrap it. We don't allow wrapped boats to leave but we store free with a wrap. I said fine. I reiterated the terms and said fine. I show up today, Thursday as agreed. Now the $300 winterize price is only for the motor not the insides, and they put a mandatory fuel filter and gaskets in that's extra. So the $300 is almost $400. Also the $375 wrap? They slide you a paper they don't tell you about that you have to pay them $122 fee to unwrap and also an $80 labor charge to torque wheels and grease bearings. Not optional. So oh by the way now that your here towing a behemoth boat 45 mins into nowhere, the cost is actually $300 more than quoted. Lying bastards! When I mentioned calmly and politely that no one explained this I was told leave my boat in the yard or don't. So, unfortunately I need it winterized. I took it off the truck in the pouring rain with a cold mind you and some old fart (I assume old man Nadeau, stupid Frenchman syndrome) came out screaming at me that that has a shower and hot water etc. I said yes, I was very clear explaining that when I called. His hands going voice raised etc tells me to take my boat and leave. Apparently, because I wouldn't condone them screwing me and an incapable staff I'm the bad guy. Good god there must be some seriously sad people that love to be taken advantage of. This company and Nadeau himself are crooks and not nice people. Please heed my warning before they bite you!! P.S. go back out of this review and look at the bottom where it says there's 6 more reviews. All seem to have reoccurring themes. I just read these myself.