Livermore Self Storage is known for its easy and smooth process for moving in, changing units, and moving out. Customers appreciate the safe and clean environment with easy access for big trucks, offering good value for storage needs. The staff, especially Cody, is often described as friendly, engaging, knowledgeable, and professional, making transfers and customer interactions seamless. However, there are concerns about business practices. One customer shared a traumatic experience involving alleged unfair charges, auction threats, and difficulty reaching management. Despite paying monthly, they faced additional fees and were threatened with the auction of their belongings without proper communication or opportunity to resolve issues. The lack of response from ownership and the handling of payments and disputes caused significant distress. While some staff members are respectful, there are reports of unprofessional conduct and dissatisfaction with how customer issues are managed. Overall, Livermore Self Storage is praised for its convenience and staff but also criticized for certain business practices that have caused frustration and concern among customers.
Linda came and bought a truck from me .truck that booked for 47,000 sold for 40k windshield wasn’t broke here drove 10 hours home noticed the windshield was broke and the sunroof doesn’t work on a seven-year-old truck doesn’t understand that is not new left bad review on my Google page so I’m just helping her out... read full comment
August 2024
Tried to rent a storage unit from this company and had a terrible experience. I tried to talk to Linda and she was rude and nasty towards me. No help whatsoever. Never again.
August 2024
Beware of Linda I had a bunch of sunroofs and she took them all!
