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September 2024 by Stephanie Westney
I got a sweatshirt for my son and all the letters are cominig off and he has only worn it twice, specifically for the price it shouldn't be coming off u pay 40 for the sweatshirt and 5 dollar to add a decal on it.
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August 2024 by Laurence Gervais
Worst place ever. Don’t ever go there. No respect at all, no respect for the young kids. Don’t waste your money over cheap stuff at this place.
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August 2024 by Alexandra M
I liked going here last few times we’ve visited OOB but I just had the most awkward interaction. There was a little dirt on the front of the sweatshirt I liked so I asked if I could get a discount because they said they don’t have anymore in that size. The man said no and that someone else would buy it so I said never mind, the man then told me it was 5$ more and said he could give it to me for 5$ discount (which was the same price on the rack I took it off ?♀️). I was thrown off guard so I said sure, the woman who rang me out laughed, just yuck. They honestly do have nice embroidered stuff just avoid the staff
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September 2023 by Mike Smith
Worst customer service experience, do not shop here!Purchased a tshirt and the clerk/owner took it off the hanger and dropped it in front of me like a piece of garbage, he might as well of just threw it on the floor!! I actually thought it was a joke and laughed!After paying I kindly asked for a bag, he responded “no bags” I said the lady before me was given a bag when asked and he said all out!No problem, no big deal except as I walked away and got near the exit he pulled out a box of new bags and laughed at me saying “amazing”Please go elsewhere, the stores all have the same product for the same prices, let this idiot live his best life by treating his patrons like fools!I was the fool to buy the 6.99 T-shirt ?
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September 2023 by Marcel Dulong
Horrible customer service and a terrible experience that soured my visit to OOB. Incredibly rude clerk with no customer service skills. I would never recommend shopping here and would suggest you take your business elsewhere.
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September 2023 by Marcel D.
Terrible customer service. The clerk was incredibly rude. Despite being polite to him he appeared disgusted by our mere existence. He carelessly dropped our purchase on the countertop and insisted he had no bags left when we asked for one, even though the customer ahead of us was given a bag. When we walked out he promptly gave the next customer a bag, smiled at us and exclaimed "AMAZING!" as if new bags magically appeared. Never have I ever experienced someone in retail go out of their way to make customers feel like garbage. I will never be back and would strongly advise against shopping here.
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August 2023 by Wendy Schwendener
Worst customer service ever! The owner tells me and my kids to go for a walk, because my kids touch the children's items, they didn't break anything, just touched! No respect, don't spend your money on a business that doesn't care about customers.
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July 2023 by Antoine Lefrancois
Worst cheap gillet store I could visit in old orchard! The owner or employee sends us for a walk because we ask him if there is another greatness! Move on to the next!
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August 2022 by Beatriz Carvalho
The owner of this gift shop also owns other beachware stores on the same street. He’s known for being a RACIST and well known the the police for kicking people out based on their race. I had to file a report on him! The employees and the owners will follow you around and harass you until you leave the store. I have NO IDEA how a place like this continues running. Please avoid this place if you are a POC or non-white person.
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August 2022 by Robert W.
Rude owner. First sweeping dirt out door on us. Tells us to come in then tells us he does not want our wet rain jackets near his cheap made sweatshirts and t shirts.
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July 2022 by Paul D.
My daughter purchased some sandles at the store. Clerk checked them supposedly. When she returned to the hotel and tried them on, because they wouldn't let her try them on in the store, they where different sizes. She returned to the store and was told sorry nothing they could do, even though she found the other pair that was mismatched. Don't waste your money at this store.
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July 2022 by Jessica T.
Please do not give this rude business owner your money. I don't recall ever receiving such terrible customer service. We entered the store on a Friday morning at 10 am with 2 adults and 2 preteens. The girls were looking at sweatpants and one pair fell off of the hanger. The owner Loudly proclaimed, "Been in here 5 minutes and made a f*n mess" And then proceeded to go over and pick up the sweatpants and a couple hangers and bring them back to the cash register and slam them down on the check out counter while muttering some other expletives. We had planned to purchase a sweatshirt and some sweatpants and we put them back and left. We are polite Mainers, we didn't make a mess. I'm guessing he isn't from Maine. Unbelievable experience really.
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July 2022 by S P
I will never go to this store again even if it were the last place on earth!! I'm here on vacation and the last thing I want is someone staring at my children while we shop thinking they are going to shoplift! The guy at the register, whether he was the owner or not, kept staring at my children while we rang out to the point where it was getting creepy! Please DO NOT GO HERE! There are plenty of other well-deserving stores at the beach that you can go to!
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September 2021 by Irina Thompson
Terrible customer service. The owner is a miserable man who had never been taught any manners. He treats his customers like he is doing then a favour when while cashing them out. Not even a hello or a thank you or a good-bye. Basically through the change at me when cashing me out with a disgusted look on his face while I was being extremely nice and polite the whole time. Avoid this place and take your business somewhere else.
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August 2021 by Amelia Healey
terrible customer service. Tried to by something under 5 dollars with a credit card, then told us “who spends 4 dollars with a credit card”? then after was just extremely rude and told us to “get out”!
