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March 2025 by May White
Absolutely terrible customer service! I originally went in to upgrade to a new phone. I was “helped” by Ray and Zack. They were extremely rude and snarky with me. They did a terrible job at answering any of my questions, and I told them I wasn’t comfortable purchasing the phone until my questions were answered and I had more information. They then proceeded to both get loud with me and snap at me, telling me I was speaking over them and that I should “go to corporate” with my questions instead. I walked out without a phone and completely shocked by this experience. I went to us cellular in Bangor directly after and they were MUCH more helpful and willing to answer any minor questions I had. I cannot even believe the way I was treated. If I could give this store zero stars, I would! do yourself a favor and steer clear of this specific store!!
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May 2024 by Milissa Smart
No signes up stating they do not take cash, ecspected customer to go pay for a pre paid card to come back and pay bill. Cash is a legal tender.
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May 2024 by Milissa S
No signes up stating they do not take cash, ecspected customer to go pay for a pre paid card to come back and pay bill. Cash is a legal tender.
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October 2023 by Elwin Beal
They switched me from Verizon and I get alot better signal now.
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April 2023 by Natalie Lenoci
Will not accept cash only card. Anyone that wants to pay cash has to drive all the way to Brewer or Bangor. Not helpful for the citizens of Old Town. Worst us cellular in my opinion.
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March 2023 by Makayla Morey
Zach was great! He really helped me find the best plan, was super kind to everyone that walked in. I love my new phone!
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September 2022 by Stephanie Ball
Can't honor the uscellular promotion, can't answer questions about services from uscellular and couldn't accept payment. Useless.
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July 2022 by Nathan Curtis
Avoid this place. I've stopped in this location multiple times to upgrade my phone. Every single time they only have one person on staff. Better hope no one is in there when you arrive because you'll be waiting hours. Absolutely rediculous they only staff one person for an entire store.
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June 2022 by Ashleigh Ahern
Friendly staff. Quick to assist and honest. Love this store.they don't accept cash but if you have a card it's no problem they are easy to work with and kind. 10 out of 10
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May 2022 by Katie Hamilton
Can't even make a payment here. Heads up, u.s.cellular will not oversee this location. The only AUTHORIZED u.s. cellular in the area is on stillwater Ave in bangor. Skip this location, they're useless.
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April 2022 by June
I went in to get a upgrade for my phone it's been 2 years since I got a new phone and they no longer make LG phones so I would have to go to a Motorola. They were going to charge me almost $200 for a phone that was not even comparable to my phone. Every phone that was offered to me as an upgrade actually had less features than my phone that I have now from 2 years ago. I really think it's time to think about switching carriers.
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February 2022 by Jill MacArthur
My husband had just upgraded my phone in the Dover foxcroft store however they didn't have any phone cases available so I was in the area so I decided to go to this location. Big mistake. As soon as I walked in the door I felt as though I was bothering the staff, there wasn't any friendly "what can I help you with?" And we got yelled at immediately to put on a mask when the man behind the counter wasn't wearing one himself. What a huge difference from the Dover-Foxcroft store to this one. I will never do my business there. I was thinking of upgrading my phone too but due to how the staff treated us we didn't want to give them our business!
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August 2021 by Carrie Cummins
Felt unwanted in store. Help I got didn't solve my problem.
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April 2021 by Carrie Calabrese
Felt unwanted in store. Help I got didn't solve my problem.
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September 2020 by Jessica Moulton
Love us cellular. Stephanie is amazing!
