July 2020 by Jenni Lynn Reis
Great doctors, but terrible serviceDr. Agrodnia is a talented surgeon, and Dr. Mason a very knowledgeable oncologist, but the business itself is run very poorly and inefficiently. First, we had some confusion and delays on my dog's surgery day, and on his surgery discharge, he was sent home with p*** all over his backside,which got all over the car. Ok, not a huge deal. But... a couple of days later when I was concerned about swelling and infection of the incision, I called them and waited for hours for a callback. Finally, I was told when I called again to take a picture of it and email it, which I did. Then I waited. I was told they would call. Two hours later, I happened to notice an email from them that said the pic was too blurry, so I sent another. And I waited. I finally decided on my own that it was ok, they never got back to me. Then, when we went back for his recheck, having spent well over $4000 at that point, we drove the 2 1/2 hours to get there, and sat in the parking lot (this is during the pandemic; I never even saw his surgeon), waiting to be seen for OVER AN HOUR on a blistering hot day! Apparently, the front desk misunderstood what we were being seen for or something, I dont know. But the parking lot was not at all busy or full. By then my dog was hot and stressed, not a great time to start chemo. The doctor apologized, but wth?! Oh, and their prices are insanely expensive!
