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July 2023 by Sarah Fisher
Such a refreshing pharmacy experience! My GI works through them regularly to get more expensive medications since they’re so good with insurance claims and authorizations. They even found a manufacturer coupon so I haven’t paid a single dime out of pocket for any of the 3 courses of my medication I’ve received from them! Despite being in Maine, I receive my medication in Chicago within 2 days. I’ve never had any issues with their customer service and it’s wonderful not having to wait on hold for 30+ minutes to speak to someone versus the retail pharmacies near me. Can’t recommend using their service enough!
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July 2023 by Katrina Walker
I was diagnosed with RA in 1983. This was the best pharmacy that I ever dealt with for my prescription. Staff were all professionals, and all of my shipments were prompt and on time. Unfortunately. I had to leave this company due to change of insurance! I very, very rarely give 5 star reviews on Google. But, your company definitely deserve it! Thank you, from my heart!
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January 2023 by Emily Martin
I love working with this pharmacy.They are kind, caring and professional. They have pharmacists in house ready to talk about any concerns. Their customer service staff go above and beyond to help patients get what they need, even when that means having to work with another pharmacy due to insurance moves. I appreciate the wonderful care you've provided me!
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December 2022 by Justin Levesque
They always get the job done no matter the difficulty.
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July 2022 by Bette Johnson
So impressed with this pharmacy! Went above and beyond to help with cost.
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March 2022 by Jimmy James
Call me and tell me on my wife's phone I was good for the rest of the year for my medicine back around January 18 then today was told no I'm not they are nothing but scammers and liers wow is all I can say
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October 2021 by Brie Wassell
I started using Apothecary by design for specialty medication for my rheumatoid arthritis. If I could, I would get all my prescriptions from them. They care, they’re friendly, and they get my medication to me so quickly.
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September 2021 by Rick Sprague
The best pharmacy I have ever worked with. They really care about their clients, they are all deeply knowledgeable in their respective roles and they add a personal touch to every client. A+ :)
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September 2021 by Steve
This pharmacy goes above and beyond to help it’s clients save money and it is extremely easy to work with and I would highly recommend them to anyone in the area that need an apothecary pharmacy or just a friendly pharmacy that will go above and beyond for their clients.
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July 2021 by Travis H.
ABD may be good in person but trying to deal with their CVS component while being a mail order customer/client is nearly impossible and completely unreliable. Weekend/emergency pharmacy services are impossible to reach and seem non-existent. Their phone and email/messaging system does not usually work for me. They try to ship all of my meds in one order per month but at the point they send the order, I am usually out of one med that is critical for me, when I asked for them to shift the critical med to another shipment cycle, it was ignored. I am switching to another pharmacy and I suggest that other mail order patients do the same before it becomes an issue.
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May 2021 by Chris Pine
I’ve only had over-the-phone experiences with this pharmacy other than medication delivery, but every person I’ve spoken to at this pharmacy has been very nice and helpful. They provide you with all the information you need, and then some. They’ve always been great with scheduling, which I extra-appreciate with the number of medications I have to manage. They’re highly professional and considerate, and I would highly recommend them if you have any special pharmaceutical needs.
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May 2021 by Mike R.
The customer service here is simply the best I've ever experienced. They are incredibly efficient and simply the process of medication management while providing a personal experience.
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April 2021 by Andrew Bossie
Great folks! They really go above and beyond to make sure you are healthy, get the best price, and work closely with your doctor. The pharmacist I spoke to today recommended an alternative treatment that is less costly and better for me. I have been going to this place for years and they have the best customer service.
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April 2021 by Jackiellen Bonney
I was amazed at the attention to every detail of how to set up the use of my new specialty medicine. They handled everything from working with my insurance to helping me with a pharmaceutical savings plan. I was crying when I found out how little I would have to pay and how quickly I could get started on the road to better health. THANK YOU SO MUCHCouldn't be happier with the service, kindness and information I received.
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April 2021 by Peter Bragdon
Refills are a pain. Pharmacy tech I have to deal with has no customer service skills.
