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December 2022 by Susan Fossett
Our family has been long time customers of Cross Jewelers so I was very disappointed to see that they don’t plan on opening the store up but also that won’t offer appraisals services on products they’ve previously sold. Customer service used to be one of the focal points of their business. Time to take our business elsewhere.
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October 2022 by bobgV9790FT
Very recent story. In July ('22) I purchased a bracelet from Cross Jewelers for my daughter’s 21st birthday. I had never heard of them prior and had chosen them from a list of other jewelers offering similar product. I liked their reviews. When the gift was delivered by FedEX, it was dropped off at the wrong address and disappeared. The folks at Cross were tremendous! They had an alternate package ready to go, even prior to FedEx's admittance that it was they who goofed up. But it gets better: Adding to complexities, my daughter is a Mate on a charter yacht and the vessel was out on a trip. Coordinating the delivery window of opportunity with staff at Cross was seamless however. Three people I had interacted with all had full knowledge of my situation and was in a position to be immediately helpful. On each of my many calls to them, I never had to re-explain in order to “get to the right person”. They all knew of the matter. I can only say that I am glad I chose such a reputable outfit. And, by the way, the bracelet was beautiful and my daughter was thrilled.
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September 2022 by JIM W.
2nd year I have purchased a gift for my wife. Great selection, nice quality, quick shipping, great presentation (boxed and bow). I will be back again I am sure.
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November 2021 by Julia
I bought a pair of earrings from the estate sale section of the website. I was a little hesitant to buy something like that online but it all went perfectly. The earrings are gorgeous and they arrived SO quickly and in lovely packaging! They are just what I was hoping for. I have a feeling I will be ordering from here again and again in the future!
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October 2021 by Marie Blair
I purchased a sapphire necklace for my wife (anniversary) on Oct 1 and paid for overnight delivery thinking it would arrive by 10/5. On 10/4 called for a tracking # Oh that will go out sometime this week" So I cancelled the order.THe frustrating part of this experience was there was no apology, no offer to ship overnight (still had one day left) No this woman only wanted my Cc# to cancel this transaction and be done with me. attitude was don't care if you buy this or not. STAY AWAY especially if it's an important occasion.
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October 2021 by Marie B.
I purchased a sapphire necklace for my wife (anniversary) on Oct 1 and paid for overnight delivery thinking it would arrive by 10/5. On 10/4 called for a tracking # Oh that will go out sometime this week" So I cancelled the order.THe frustrating part of this experience was there was no apology, no offer to ship overnight (still had one day left) No this woman only wanted my Cc# to cancel this transaction and be done with me. attitude was don't care if you buy this or not. STAY AWAY especially if it's an important occasion.
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October 2021 by mariebZ1322ME
I purchased a sapphire necklace for my wife online (anniversary) on Oct 1 and paid for overnight delivery thinking it would arrive by 10/5. On 10/4 called for a tracking # Oh that will go out sometime this week" So I cancelled the order.THe frustrating part of this experience was there was no apology, no offer to ship overnight (still had one day left) No this woman only wanted my Cc# to cancel this transaction and be done with me. attitude was don't care if you buy this or not. STAY AWAY especially if it's an important occasion.
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August 2021 by Gary G.
Customer service is now horrible! You cannot go to the store and pick a piece of jewelry the same day! They don't care about local biz any longer just .com. Being doing biz with them for 30 years...no more stay away from these stuck up people
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February 2021 by Emily Feeks
Couldn’t be happier !! The diamond is from my fiancé’s family and the setting and wedding ring all are done by Cross. Everything was easy and they even did last minute engraving oh and overnight shipping to FL. Keeping part of my home state of Maine with me always.
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December 2020 by Honest C.
I have come back to say that I have changed my mind about these people. Even though I may have hit it lucky once or twice with my jewelry store in Chicago, it seems that I did so because they were small and just starting out. I found over time that their heads were getting bigger than their britches and jewelry I was having custom made was being messed up very badly to the point that it took one year for them to get a ring right! Now back to Cross Jewelers. I have been ordering from them lately and I have to say that even though they are very fast to size a ring and ship it, it is done with precision!! Every time I have ordered the item has been PERFECT!! I apologize deeply to them regarding any past reviews. I found out through time that this store is consistent with high quality jewelry over the course of time. Their popularity does not go to their heads. Their prices may be a little high, but you are definitely getting premium quality jewelry, they have a 7 year guarantee on the jewelry which I find epic in this day and age, you don't have to wait forever to get an item, and to me, that's epic too!! I plan to continue to be a customer if they'll have me. In the future I plan to purchase some of their more expensive items but there is nobody else that offers what they do and it'll be well worth it to me! Their settings are solid and sturdy and very unique! The workmanship is out of this world!! The packaging literally floored me!!! You will feel like a Queen when you open up one of their packages! You don't have to beg for an appraisal because they automatically send you two copies!! I could go on forever! I'm so hooked on Cross Jewelers!!! I look every day to see what they have new! Today I just bought my daughter a beautiful opal ring for her Sweet 16 and she will feel like a Queen when she opens it! She already knows how great this place is so when she sees that mom and dad bought her a ring from Cross Jewelers, she's going to know just how much we love her!!!
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March 2020 by Carol Kent
Friendly and knowledgeable staff as well as beautiful gems!
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December 2019 by John Gallagher
By far the Best, I choose one item each year for my wife, always her favorite gift. Customer service is second to none.i can't wait to pick out this year's treasure, Thank You Cross Jewelry
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September 2019 by Suz PL.
Very nice ppl, and service, even for out of towners! Have made many purchases here. In person, and by mail. Not run of mill jewelry. A bit $ but you get what you pay for. Only problem with a chain on pendant and made exchange. NP. No hassle.I wish all retail Jewelers same.
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August 2019 by Lorraine Meyette
Beautiful selection of jewelry with great staff.
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August 2019 by Lindy B.
Our first visit to Cross Jewelers was such a pleasurable experience. My husband took me there to find an anniversary gift. We had a wonderful discussion with the owner about kayaking and he told us how he and his son were gem collectors. We saw an interesting video of him collecting tourmaline several miles up the coast of Maine. The salesman that waited on me was so thoughtful and helpful. I found a very special anniversary gift I will treasure forever. However we'll always remember the wonderful experience we had at this lovely jewelry store.