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February 2024 by Andrea Thayer
Great service
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February 2024 by Dominic Creenan
Great service!
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February 2024 by Dillon Kelley
If you need an appliance of any sort I highly recommend this place. The customer service is phenomenal, and the red-head working at the store is very knowledgeable. He walked me through the selection process and was very helpful when it came time to decide on which dishwasher to get.
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February 2024 by Kosmic Rein (TanMan019)
Great service and super friendly staff. Dishwasher was delivered and installed quickly. I will definitely go back again!
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February 2024 by Becky Hill
Great service! Very friendly staff. Delivered washer fast and was very helpful!
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February 2024 by Mandy Hill
Downeast Appliance is a great company! I was looking to help my grandparents find a dishwasher, and they were incredibly helpful with getting the right one! Thank you Downeast! :)
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February 2024 by Stephanie Kelley
UPDATE: After being referred to the sales manager, who also is an owner of the business, he quickly rectified the situation. A new refrigerator has been delivered! The delivery guys were great and went above and beyond to make sure everything was set up correctly. I am so pleased to have a positive resolution and a working refrigerator.I hate to have to write this, but I am out of options. I purchased an appliance from them last year. During the 1 year warranty period, it malfunctioned. Despite two service calls, it was not fixed. I have spent the last six weeks hearing nothing by excuses from the owner as to why he is unable to replace my broken appliance. I have heard every excuse under the sun - it needs a part, the part has to be ordered, the part wasn't ordered, the part isn't available, you'll need a new fridge, the whirlpool rep is coming next week, the whirlpool rep didn't come, I don't know when I'll talk to him next, we don't make any money on these whirlpools, whirlpool is too difficult to deal with, I'm tired of it dealing with things like this, oh we're going to be closed for the holiday so it won't be next week, we're behind because of the holiday, I was off last week, so I haven't checked my email, oh there are 100 other people in the same position as you, what do you think I'll be able to do, I can't help you, call the sales department, there's nothing else I can do. Those excuses came from the OWNER. If he's not willing to help a customer whose product broke within the warranty period, who will? How I wish these were not the actual excuses I have heard over the last six weeks. It's a real shame that they do not have much faith in their products or dealers and are so overwhelmed.
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January 2024 by Michael Young
Just had a refrigerator installed and the service was spot on. Unloaded and installed must faster than I have experienced in the past.
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January 2024 by Max Noyes
Great workers with great attitudes, super helpful!!!
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January 2024 by Lauren Sawyer
Amazing customer service. Highly recommended.
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January 2024 by Josh Cavallaro
Good deals, fast installs, Good people. Thank you Downeast!
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January 2024 by Firelit Parlor
My Whirlpool Dishwasher, which only gets normal usage, has broken down yet again. This is two times in the past year and a half where the electronic system running the dishwasher has died, and now my washer doesn’t work at all. I had to pay over $300 just for them to come out and diagnose this, order the replacement, which took a month to get in, and for them to install it. I will never buy anything from this place ever again. Best advice is to never buy any Whirlpool product.
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January 2024 by JULIE PATTERSON
Dan serviced our dryer today. He went above and beyond tracking down the problem and fixing it. We will DEFINITELY use Downeast in the future. Thank you so much, Dan!!!!
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November 2023 by Sally Hoyt
This appliance store may be small But the selection is great and the employees are knowledgeable .We prefer to purchase our major appliances at Downeast.
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November 2023 by Catherine Taggart
Called to ask a service question about a GE product and was cut off and told "they didn't have time to deal with a GE product, coming out of China". Have had better customer service at the big box stores buying a screwdriver.
