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March 2024 by Incep
Not very clean. Fruit flys are a bad sign.
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February 2024 by Lynne
To the nice worker that was super kind to my daughter and I. I appreciate you so much. We need more wonderful humans in the world like you.02/5/24 @1
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January 2024 by Rhoda Underhill
This location is closed
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December 2023 by J. G. Witney
Easy Parking , Facility Grounds Nice And CleanNo Homeless Or Trash Anyplace. Overall A NiceFacility And Experience.Excellent Customer Service !Quick And Easy.Full Selection Of Donuts And Pastries ❤️No Complaints. A Go To Place ?12/2/23SUNY Oneonta Wrestling
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December 2023 by Jean Whitney
Easy Parking , Facility Grounds Nice And CleanNo Homeless Or Trash Anyplace. Overall A NiceFacility And Experience.Excellent Customer Service !Quick And Easy.Full Selection Of Donuts And Pastries ❤️No Complaints. A Go To Place ?12/2/23SUNY Oneonta Wrestling
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October 2023 by Xalima Hirsi
I went in there 5:35 am on 10/10/23 and I ordered a medium cold brew and a large cup of ice and a bagel. I was told by a middle age white women who was wearing her hair in a pony tail that she didn’t turn on the ovens so she can’t serve bagels while the store opened 30 mins ago. Also she gave me a small cup with ice when I asked for a large cup of ice and charged me for it. And when I reminded that I ordered a large cup she yelled at me to join the line and ordered a large cup so she can charge me for that. I know the cups are always 0.25 cents no matter the size. I tell her I was here first and she got my ordered wrong and she continued to yell at me. So I left to the Deering Ave store instead. I never had this experience at this Dunkin. People used to be nice in that store and this lady has many bad reviews so I don’t understand why nothing is being done about her.
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October 2023 by shema steven
I had the worst experience at this location on Sept 30 2023 at 5:30pm. I was served by a middle aged white woman who wears her hair in a ponytail, about 5”4 in height. I gave her two drink orders and she made me repeat my order to her more than three times which was so weird but fine to me because I have worked in the food service industry and some days you just feel off. However when she started to make the drinks i could see that she was getting the second order wrong so I politely asked her to make sure she is doing the right order. She turned around cancelled the order and snatched the first drink out of my hand. I stood my ground and told her that I am not leaving without my refund, what ensued was a back and forth where she screamed at me and called me stupid because I am getting the order wrong. She immediately got on her phone and called the police because i asked her if she has a problem serving black people. At this point I am appalled at her behavior and honestly scared what would happen if the police came and who they would believe (the police never showed up so this maybe a scare tactic she uses on black people). I still persisted until she made my drink, i got to the car and still she had messed up the order but I decided I had had enough and just left. Now by reading the reviews I am shocked to find how many similar events of racism that have happened at this location and appalled that Dunkin still has not investigated these cases. This location might as well have a “No Colored People Allowed”. It will only take one incident before a trigger happy police man is sent to this location and we will have another George Floyd incident. This place should be investigated and have their staff trained on proper professional conduct. This is a shame!The location is191 Marginal Way Suite D, Portland ME 04101
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October 2023 by eric english
Doesn't have handicapped access.employees were busier complaining about other employees in front of customers. Very unpleasant visit. Will most likely not return.
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August 2023 by Alyson Peabody
Ordered pickup online - arrived and our order had been stolen. We asked if they could either refund or remake the order and were told it “wasn’t their problem”
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July 2023 by Jennifer
Never again! Employees there are so rude! The girl working at 5 am on Sunday 7/23 was threatening me saying she was going to call her boss all because when she handed me my coffee and said there was no Splenda-I said surprisingly “no splenda”? It’s only the fourth time in 3 weeks I’ve gone there and they haven’t had something that I’ve ordered on the app! One time they refunded my money in store the other time told me I had to go thru app. App didn’t refund me only gave me points! What a joke! I’ll take my business elsewhere from here on out! For your employee maybe they should work somewhere where the general public isn’t at the forefront! Also, whomever owns that place should keep an eye on their staff given the racism comments in reviews! I’ve witnessed that as well while waiting for an order on another occasion! You and your staff are real close to making the news! You should be proud! Not!
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July 2023 by Dora Williams
Gaslighting at its best.Also I believe some racism for sure like another posted. People think I'm native American or latina. look for a fake eyelash in your coffee itsgonna happen.All I wanted was a coffee then the two girls were so rude when I left without coffee I just cried.She made me wait while she served a customer behind me.p.s. if you were "acting" manager, you don't know how to act. Also the black man looking for an application should have been directed to see the manager when she was back .Also,That nasty face you made at me ...Well that's proud patenting.All I asked was, in short,"Hun could you please finish my coffee before serving others "and well..that face.I was humiliated publicly and there is no need for that.Also when a reg.costomer comes in telling me anything right in the middle of this mess, it was left to me to tell him off. ALL I WANTED WAS A COFFEE!BACK TO ST.JOHNS STREET TO GET IT!! WITH A SMILE AND DONE CORRECTLY...one more thing, to the store manager,the owner,and corporateSecurity tape at 230pm. 7/10/23 I'm the one in the surgical mask because I'm a lung cancer survivor. Thank you
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July 2023 by Patricia Keil
I cannot begin to explain the level of racism I witnessed in this store this morning towards a Somalian woman and her three young daughters. I walked out after seeing how blatantly this poor woman was treated and spoke to by your employees from the start to when she left the store. Just disgraceful.
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July 2023 by Patti K.
I will never go back to this DD the racism I witnessed by the employees was so bad it made me sick. A somalin woman and her three young daughters were treated horribly from the start and the employees then began arguing with her and treating her horribly. Another customer stood up for them and I followed and was told we could just leave BY THE EMPLOYEES!! They should be fired for racism
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July 2023 by Michelle Wu
Service is really bad. And the staff won’t even let you use their restroom. Worst experience ever!!!
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June 2023 by Makayla Lee
The staff was very short tempered and rude here. Will not come back. The way they talk to their customers is unacceptable, along with the nasty looks.
