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March 2024 by Larissa G.
I rented from this Enterprise earlier this month during a weekend in Kennebunkport. The experience was good overall. I made my reservation online in advance of my trip, so once I landed I just had to navigate from the main airport to the rental area. Everything was well labeled so, so far so good. Truly the only part of check-in I could "complain" about was that the gentleman at the desk who was finalizing the rental was clearly not listening to everything I said. He asked three or four times if I had a preference of the car I got. Truly I didn't - I just needed to drive from Point A to Point B on a Friday afternoon, and back on Sunday. He finally stopped asking me what car I wanted when his female colleague loudly told him to knock it off. (Thank you, ma'am!) I get it, sir: you wanted to be helpful. But I had been up and traveling 12 hours at that point - I'm glad your coworker realized the best way to help me was to just get me on the road. Finally I was set loose to go get my car. This was actually the hardest part. The garage is NOT well labeled or even particularly well lit, so once I had left the building I was quickly turned around. Fortunately garage staff were able to nudge me in the right direction to the car. But seriously: better signage and lighting for the whole garage (and all the rental companies) would be great. That ends the tale of getting the car. Bringing it back was much less eventful - a staff member came over, asked how my trip was, and also asked if I knew anything about a big crack in the windshield that I didn't see when first leaving the dark garage. Fortunately he understood that there was no way I had caused that loooong crack during a two day rental period. It was noted for the team to deal with and off the airport I went. In summary: Very straightforward, no major problems at all. I'd rent from them again during a future trip.
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February 2024 by Suzanne Sandhu
The gentleman helping me was friendly, professional and thorough. I have used Enterprise for over 2 decades; they are second to none.
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February 2024 by Maria Kh.
I have rented a car from Enterprise for a long time and today I received worse service than ever. The seller has absolutely no respect for me as a woman and talks to me as if I am not a person at all. He gave me the worst and smallest car based on what I asked for. During the week I had to change the car several times due to a breakdown. What touched me the most is that this salesman has no respect for women, neither because he is from Asia nor because he knows where he is from.
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February 2024 by Robert McCray
Car pulled needs a alignment
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January 2024 by Dawn
Xmas eve, Portland, Me airport - the ONLY car rental company that stayed open. My time was brief waiting . The care was ok , had scratches and dents ( I photographed). Left the airport , door open warning light was on - tried to close all doors - no change , returned to desk - 1 person working - very nice young man, came to check and recheck of this might be a hazard . Assured me I was safe to drive .Nothing further happened . Upon return the air pressure on one of the tires went low . I reported all to the person I returned the keys to. I was grateful to even get a rental car on Xmas eve. As other companies did not inform their reservations , one large family of 6 had no recourse with a reservation with a different company .
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January 2024 by Erik Bullock
We had a very pleasant rental experience at this Portland airport location in July. The car was in good condition and reliable and the check in and check out process was seamless, but we were most impressed by the service at this location.We were helped by Elizabeth and Noreen who not only made the check in process simple but after asking them for suggestions for restaurants, breweries, and things to do in the area they were extremely helpful and offered countless suggestions, many of which we used and helped make our trip that much more enjoyable. Thank you for the great service!
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December 2023 by Wayne Margetts
I called from Detroit seeing if they would be open after midnight. I told the lady our plane got canceled and we hope to be there by midnight. Not sure if she had a bad day but she was very rude. Her words if you’re not here by 11:59 pm good luck I am not waiting for you. We did get lucky. We landed in Portland Maine in time like 10 minutes before they closed. Run down to enterprise and what do I see. 15 plus people standing online. Omg this was a blessing. And guess who was working the counter. The rude lady I talked to. I hope one day that lady realizes that being rude to people will never get you far in life by the way the car we rented was nice ?
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November 2023 by Susannah Ziegler
Irene from Houston was an absolute delight. She made us laugh and feel totally confident that we were getting the best deal and let us know that the car would be held for even if our flights were delayed. Which is an amazing policy. We almost always use Enterprise but she truly was something special. Highly recommend.
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November 2023 by Christie Daniel
We rented a mid-sized SUV out of Portland Maine for a 1 week period and the price was surprisingly low, compared to other vendors at the airport. When I say the transaction was seamless, I mean SEAMLESS! Easy in, easy out, no glitches, no surprises, no problems with our vehicle, no unexpected fees, AND the employees/service reps were very nice and knowledgeable!!! Would definitely rent here again!! 10 out of 10
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November 2023 by Tony Weir
Outstanding!We had a car reserved for one day (on a cruise), at one location. We mistakenly went to the wrong one.Brianne took care of us anyway. She moved the rental to her location and off we went.At the drop.off, she even gave us a ride downtown so we could explore.
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October 2023 by Tracy Hume
I recently rented a car from the Enterprise office located at the Portland International Jetport in Maine. My experience was great. When I arrived, they had reserved exactly the car I wanted. Tristan was super helpful and patient with all my questions, as was the rest of the staff. When I needed to extend my rental period, it was easy to do, and the communication was great. Returning the car was easy and straightforward. I would definitely rent from them again.
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October 2023 by Jill Cytryn
Great rental car in Portland Maine. We arrived late due to the airline and was able to get in a rental car rather quickly at the very late hour. The car we rented was a nice Audi and it drove great. We had to return the car early due to an illness and the price was just for the days we rented. I will definitely use Enterprise again... it was a very smooth experience.
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September 2023 by John Allen
Wife and I rented a car from the Portland Jetport and can’t say enough great things about our experience. Our check-in agent (Tristen) and our check out agent (Paul), were extremely helpful, professional, and efficient. Vehicle was clean and well maintained. Encourage everyone looking for a Portland rental vehicle to utilize Enterprise.
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September 2023 by Margaret Kay
The Enterprise Rental Car customer service representatives at the Portland Jetport (PWM) were exceptional -- especially Elizabeth C. She personally showed us three available vehicles so we could choose the one best suited to our needs and, on top of that, provided a list of restaurant recommendations for cities we'd be visiting. We really appreciated her politeness and cheerfulness. The rental and return experiences were easy.
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September 2023 by Kim Sherwood
Our rental experience at the Portland Airport was exceptional, exceeding even our usual great Enterprise standards. Shout out to Raphael M. for his outstanding assistance to us. Once we figured out the quirks of the new to us SUV, we were good to go!