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February 2025 by Camille Rynkowski
A few weeks ago when we visited, staff followed my friend and i around like we were going to steal for having the audacity of maybe walking a bit quicker around the store than usual, because we were on a time crunch and only had a limited amount of time to shop. This is not the first time this has happened. We were genuine customers looking to shop and both times when we noticed we left immediately because we were so uncomfortable, even if we had intent to buy from the store. Please have a little bit more benefit of the doubt for your customers. I am willing to be we were not the only ones who experienced this.
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October 2024 by Angela Shue
Yelp and Google both said this store closed at 7pm. I left Acadia National Park in order to make the closing time of this store, got here at 6:05pm, paid for parking, and found they had closed early! Please stick to your advertised hours.
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November 2023 by Rachel Raulerson
I loved this store! Super helpful staff and very cute clothes.
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August 2023 by Sarina Madhavan
I had such high expectations when I saw those prominently displayed "sale-ALL" signs outside the Portland Fatface store. However, at the checkout, they made a point to clarify that the specific rack we shopped from wasn't included in the "all" category. It's quite puzzling and frustrating when the advertised promotion isn't consistent with the actual offerings, leaving customers feeling misled and questioning the integrity of the store's advertising.
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August 2023 by Nina Houser
Love love love this store! I always find something for myself, my husband and the kids!! Love their jewelry also! The staff is kind and helpful!
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June 2023 by N. G.
This is a British clothing company with many locations in the US. At this point a significant percentage of the clothes I wear were purchased here. So, you can say I have been satisfied enough to return as a customer, repeatedly.
I find the clothes to be of durable quality. Style is classic enough to be worn for more than one season and not feel out-of-style by the next year.
Sizing is more true-to-size than most American brands. Even accounting for this, I feel t-shirts and Henley style shirts (for men) are tailored for a closer-to-the body fit.
The Portland, ME store has hired a great staff. Friendly, helpful, professional.
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May 2023 by Nate Gross
This is a British clothing company with many locations in the US. At this point a significant percentage of the clothes I wear were purchased here. So, you can say I have been satisfied enough to return as a customer, repeatedly.I find the clothes to be of durable quality. Style is classic enough to be worn for more than one season and not feel out-of-style by the next year.Sizing is more true-to-size than most American brands. Even accounting for this, I feel t-shirts and Henley style shirts (for men) are tailored for a closer-to-the body fit.The Portland, ME store has hired a great staff. Friendly, helpful, professional.
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October 2022 by Marie R.
This is one of my favorite stores ever! They're not cheap by any means but their clothes are good quality. I'm saving up for my next round of shopping here! The sales lady with the oriole hair was super nice and helpful! This will be one of my go-to stores next time I'm in Portland!
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September 2022 by Peter Friborg
If you shop here definitely see Farrow! She’s the best. Very helpful even if they don’t have what you’re looking for she will call another store for you! Excels salesperson!!
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August 2022 by Gregory Caldwell
Staff is so friendly and helpful and the clothes are great quality so far. Definitely a bit pricey but it was nice to find different things.
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December 2021 by Ian Jesse
Went to return something online. Got charged again instead. Now out twice the money and no item. Not from the area and now have to drive 4 hours to get this handled. What a bummer
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October 2021 by Vivien
Nice quality! The polo shirt is slim cut and the material is comfortable soft cotton.
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July 2021 by L P
My husband and I went here while on our honeymoon in Maine. The staff was friendly and convinced me and my husband to each purchase a jacket. They were $140 each but they were good quality (or so we thought) so we didn't mind. Less than a month later my jacket ripped at the pocket. I contacted customer service within the one month return policy (I couldn't go back to the store because we live over 6 hours away). It has been OVER 2 MONTHS of going back and forth with customer service regarding a refund. A different person emails me back each time. I often receive a response and they don't know or have access to my previous messages. I have sent photos and bank statements pleading for a refund and am given excuses with each email I receive in return. One person told me I am not eligible for a refund (to which I sent back a screenshot of the one month return policy), another said their phone lines are down so they are unable to contact me to process the refund, another said I can try to go to the store to see if the store manager would help me. They have been terribly uninformed and useless. The whole process has been wildly unprofessional. This is by far the worst customer service experience I have ever encountered. I have purchased much better quality products on Amazon for $40 and receive exceptional customer service every time. Do yourself a favor and save yourself the money and the headache- AVOID THIS BRAND AT EVERY COST.
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June 2021 by Terrence Jermaine Brown
Nice place, nice sweaters.. Not to bad..
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May 2021 by Max Graham
Fantastic store, really great quality shirts and easy online retail experience.
