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December 2023 by Al Richardson
We bought our first house full of furniture here over 20 years ago. Was time to replace the living room furniture. Was glad to see the same faces. Still a great place to do business . Great selection and customer service.
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November 2023 by Sandra H.
I bought a desk, TV console, upholstered bench. I found the staff to be knowledgeable and the delivery men did not leave until the pieces were placed and fully functional. I thought they were terrific and question the authenticity of the poor reviews on yelp.
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October 2023 by Jess
I love this place. The space itself has incredible historic appeal and there is such a wonderful and patient group of people there to help. Matthew has the patience of a saint and Bette is so warm and kind. Will go there for all my serious furniture needs.
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October 2023 by Ross Crampsey
Great service all round. Delivery guys were excellent too.
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June 2023 by Nancy C.
Overall my experience with buying a chair at Hub was excellent, especially the customer service. The initial salesperson took the time to explain the difference in the pricing and quality between a good chair and a great chair. I preferred the seat and style of the "good chair" and on receipt the fabric I chose did not form perfectly to the shape of the chair. I called, Hub, sent a picture and they agreed to replace the chair.The new chair is perfect and I will definitely return for more purchases. I am confident that Hub will go the extra mile to satisfy a customer.
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November 2022 by Steve H.
I could not be more sure in warning people to avoid this store at all costs. Horrible building and worst customer service. The sign of a good company is not just the sale but more importantly how the company is after the sale especially when something goes wrong. This is where The Hub fails miserably. They were great me me right up until I paid my bill. Then when I had a problem with the quality they ignored me or basically questioned my integrity. Horrible company, avoid them at all costs.
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October 2022 by B G
I had to buy a daybed in the middle of a pandemic, while I stayed in a very restrictive retirement community. I found what I wanted online and then found that Hub Furniture carried that brand locally. They special ordered it for me.Delivery took an act of Congress where I live to gain permission for Hub to deliver. Working with the owner, I obtained their insurance certificate and confirmed their covid protocols. Eventually I got permission for their entry.They assembled the unit promptly and showed me the tiniest defect on a front panel that I never would have noticed. They assured me they would get a replacement and install it when it came in. They did.This was such a difficult time for all businesses, as well as healthcare communities. Hub Furniture was flexible, helpful, professional, and pleasant. I could not ask for more.
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October 2022 by Mitchell Stein
Great service, great selection, and great prices. Don't let the exterior fool you; if you are in Southern Maine, this is the furniture store you want.
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September 2022 by Gerald O.
This is the most incompetent company in the area. They are not capable of delivering a mattress 2 blocks in a timely fashion as promised. Do not use this store
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June 2022 by Joan Folker
The people are always friendly and never ‘hover’ when you just want some time to check things out. There was a snafu with my delivery, but they made it right immediately and the delivery guys were polite and went above and beyond to figure out how to get something through a narrow space with no scratches or damage. Top Notch!
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May 2022 by Sarah Poirier
The Klaussner sectional we purchased at Hub Furniture in 2021 began to have frame issues recently. We called Hub and sent pictures of the issue. They immediately responded by sending Earl, their service technician, who did a professional and amazing job solidifying the frame and reinforcing sections till it was better than new. We are very impressed with their warranty and service! Earl is awesome too!
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May 2022 by Sheri Clark
:Let me be clear to anyone who wants quality products and have good customer service; DONT shop at Hub furniture. They delivered us a broken couch, took a month to repair it, brought it back after it was supposedly repaired and it was still broken. They refused to give us all of our money back and actually kept some of the warranty money which was a result of another unrepairable piece of furniture from Hub. They have been rude and condescending the entire time. I'm sure goldfish are treated more humanly. BUYER BEWARE!!
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April 2022 by Sheri C.
Let me be clear to anyone who wants quality products and have good customer service; DONT shop at Hub furniture. They delivered us a broken couch, took a month to repair it, brought it back after it was supposedly repaired and it was still broken. They refused to give us all of our money back and actually kept some of the warranty money which was a result of another unrepairable piece of furniture from Hub. They have been rude and condescending the entire time. I'm sure goldfish are treated more humanly. BUYER BEWARE!!
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April 2022 by R C.
I cannot comprehend how this company has remained in business with the horrible customer service that we experienced. After returning a living room chair twice due to damage we asked to inspect it prior to the third delivery. We found that during the repair, the tailoring of one of the seams was considerably affected, altering the look of the arm of the piece. We were told that we could have a store credit, but the store would not order a replacement for us. What does that even mean?? We were then told that if you only pay 800-900 dollars for a chair the tailoring will be off anyway...So you sell cheap furniture?? Horrible customer service, poor quality, inability to stand behind your product. If these are all important qualities for you, I would definitely shop here.
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February 2022 by Emily Slocum
Had the best experience shopping at Hub Furniture. They helped us find the perfect couch at a great price which our entire family can fit on. One of the cushion covers got damaged while we were transporting it home and Hub Furniture replaced it when they were not responsible and didn’t need to. It’s hard to find such great customer service anymore and they really went above and beyond for us. I would buy again from them without hesitation and recommend them to anyone.